AT&T Reviews in Knoxville, TN | Glassdoor

AT&T Knoxville Reviews

Updated June 2, 2018
28 reviews

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Knoxville, TN Area

3.3
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
10 Ratings

28 Employee Reviews

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Pros
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More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN

    I have been working at AT&T full-time (More than 10 years)

    Pros

    everything- pay, 401k, benefits, vacation

    Cons

    nothing that I have experienced


  2. "Amazing company to work for with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Knoxville, TN
    Current Employee - Retail Wireless Consultant in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (Less than a year)

    Pros

    Top notch benefits, discounts on services and select products.

    Cons

    Don’t count on having many weekends off, low man on the totem pole gets the worst shifts.

  3. "Only the Strong Survive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Maryville, TN
    Current Employee - AT&T Wire Technician in Maryville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay. That's it. It's the only thing that keeps this intact.

    Cons

    The AT&T Wire Tech job is a high and dry grunt level role, that will challenge you in every level. You will be pushed mentally, physically, and even spiritually. This job is unlike any other job within the entire AT&T monopoly. Forget about all the cute company videos of AT&T company teams having fun at work. This job is not like the others within the company. As a wire tech, you are pushed to the point of breaking down every day. The company has notched out the Wire Tech position as the frontline troopers.
    We show up every day at 7:50am sharp, ready to deal with the ever-changing policies and procedures. For 9-12 hours per day, our minds are engaged in mental warfare against managers, metrics, and malfunctioning products.
    We are pole climbers, low voltage lineman, account managers, customer service reps, human resources, motivators, technicians, sales reps, delivery drivers, product demonstrators, installers, purchasing officers, inventory control managers, vehicle fleet services, network engineers, repairman, IT support, and much more. The enticing pay the company offers for the Wire Tech role is earned each day. There is no such thing as light duty or an easy day.
    You have no idea what the day holds until you hit the “Request a Job” button on your iPad. That button can send you 1 hour away on a complete install, including internet, phone, and tv out in the middle of nowhere, while the metric system ONLY allocates 2 hours to site plan the job with the customer, climb 4 poles hanging drop, setup sync from the junction box, troubleshoot and find a clean circuit on the lines, mount an AT&T service box, wall fish Cat5 and coax, use a chatting program and chat in to Pakistani reps for resolving items that are restricted to Wire Techs, setting up refurbished equipment, swapping the equipment due to it being broken down, dealing with extremely dirty environments and much more. Following the install, you will most likely have exceeded the 2 hours and your metrics for the full day are ruined. The next day a report is published to show your rankings in comparison to other techs on your team and you will be somewhere near the bottom. Then you may get an email or heckled by your manager on why a job where you did everything to take care of the customer exceeded the time allowed to complete. If you keep getting enormous jobs that only allows 2 hours to complete, your efficiency metric will be lower than a target someone setup from an office with no field tech experience and you can be looked at and treated like a failure. However, if you begin to cut little corners here and there to meet the unrealistic 2 hours install window and the customer calls in to AT&T for any reason within 30 days, the off-shore phone agent will put in a repair ticket which will turn into what we call a “repeat”. Your manager is then notified, and you are red flagged as having done a poor install. The quality metric you must maintain is lowered and you have now entered the impending doom sensations 2nd level managers have developed. In summary, this is a typical day as a Wire Tech with AT&T. There is no rest in this role. It’s a very restless and rigorous job.
    If you show up and stay ready for the daily regime on chaos as a Wire Tech and can accept that you will always be in this role until it is illuminated by the current monopolies. Not to be negative, but once you are a Wire Tech, you will always be a WT. This job is looked down on from all other upper positions and there is no other position you can work into.

    Advice to Management

    Your team is a group of mature, men & women who have families, education, training and go through Hell to be a Wire Tech, representing our company. Please stop coming up with more nonsense and ways to make a simple job so difficult.


  4. "Network Manager. Technical Field Services. 17 years with company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Manager in Knoxville, TN
    Current Employee - Network Manager in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Benefits. Pay. The company does solicit feedback. Sometimes positive change results from the feedback.

    Cons

    Bureaucracy. Lack of upward mobility. Poor job security. Surplus of needed workforce. Redundant executives with no telecom experience.

    Advice to Management

    Don't talk about 1 billion dollar investment and creating 7,000 new "hard hat" jobs and then annouce a large economic surplus.... Then announce $1,000 bonuses.


  5. "wire Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Knoxville, TN
    Current Employee - Wire Technician in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Consistent paycheck and good benefits

    Cons

    Long hours, management could careless for your well being

    Advice to Management

    Fewer hours and increased pay.


  6. "Not sure yet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in Knoxville, TN
    Current Employee - AT&T Mobility RSC in Knoxville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T part-time

    Pros

    Good pay, higher than industry average. CWA union has your back.

    Cons

    I don't like the idea of being fired for not meeting sales goals. A manager admitted to me that 100s of "great employees were let go due to not meeting sales requirements for Digital Life last year". FYI, Digital Life is not even a sales requirement for us anymore.

    Advice to Management

    The management at my particular store is great.


  7. Helpful (2)

    "Daily Grind. No Future."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Knoxville, TN
    Current Employee - Wire Technician in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    The pay is very competitive. Not many local jobs come close to the starting pay as a wire tech. Pay is the only Pro. It's a Catch22.

    Cons

    Not worth the stress, increase of blood pressure, and other mental agony that comes with it. Avoid this job like the plague, if possible. The left hand doesn't know what the right is doing. This company is so divided and works against itself. After 2 years with this place, the biggest thing we all share is that everything is setup to make you fail. 7 out of 10 techs (the other 3 are a teacher's pet) will tell you that coming to their local garage in the morning feels like a modern day prison camp. If you really get hired on with this company as a wire tech, please take this wise advise from an experienced wire tech: Once you realize that every aspect of your job, management, field services and the job premise you'll be installing/repairing at sucks, you'll be able to perform your job better than others if you have the will to "embrace the suck" each and everyday you're dispatching. "The easiest day was yesterday".. As a veteran and highly motivated person, I started out "fired-up", ready to take on anything. However, this job is like the military gone bad.. you will have techs trying to throw you under the bus.. there's very little sense of teamwork..you work alone and can no longer get much help from your team due to ever changing policies..which changes every week. Last thing to mention..you will have no personal life. Imaging working 10-13 hours everyday, with only an odd day off like Thursday.

    Advice to Management

    Seriously?

  8. "WIRE TECHNICIAN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Knoxville, TN
    Current Employee - Wire Technician in Knoxville, TN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great pay, benefits, overtime.

    Cons

    Micromanaged, long work hours

    Advice to Management

    Value your technicians. They can either make your job easier or harder. They create a face to face connection with customers, and often take the brunt of abuse. The reserve more pay than they receive, and most work their butts of daily. Give them credit when it is due.


  9. "Rsc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Knoxville, TN
    Current Employee - AT&T Retail Sales Consultant in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    AT&T pays higher than the average job starting out if you can manage to land a spot on their team.

    Cons

    Expected to basically run the store and handle all aspects of the business. Goals are constantly changed so they get to pay you less commission every month. The only way to truly hit goals is to skate the boundaries of being unethical and lying. That's why people are so jaded against the carrier's.


  10. "Great Job, Poor work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Knoxville, TN
    Former Employee - Retail Sales Consultant in Knoxville, TN
    Recommends
    Positive Outlook

    Pros

    Great base pay and commission for a retail sales job

    Cons

    over micromanagement, long hours often 50+ hours

    Advice to Management

    Be more realistic in the goals you set for selling the emerging technologies


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