AT&T Reviews in Knoxville, TN | Glassdoor

AT&T Knoxville Reviews

Updated November 2, 2017
24 reviews

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Knoxville, TN Area

3.1
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
7 Ratings

24 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Not sure yet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in Knoxville, TN
    Current Employee - AT&T Mobility RSC in Knoxville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T part-time

    Pros

    Good pay, higher than industry average. CWA union has your back.

    Cons

    I don't like the idea of being fired for not meeting sales goals. A manager admitted to me that 100s of "great employees were let go due to not meeting sales requirements for Digital Life last year". FYI, Digital Life is not even a sales requirement for us anymore.

    Advice to Management

    The management at my particular store is great.


  2. Helpful (1)

    "Daily Grind. No Future."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Knoxville, TN
    Current Employee - Wire Technician in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    The pay is very competitive. Not many local jobs come close to the starting pay as a wire tech. Pay is the only Pro. It's a Catch22.

    Cons

    Not worth the stress, increase of blood pressure, and other mental agony that comes with it. Avoid this job like the plague, if possible. The left hand doesn't know what the right is doing. This company is so divided and works against itself. After 2 years with this place, the biggest thing we all share is that everything is setup to make you fail. 7 out of 10 techs (the other 3 are a teacher's pet) will tell you that coming to their local garage in the morning feels like a modern day prison camp. If you really get hired on with this company as a wire tech, please take this wise advise from an experienced wire tech: Once you realize that every aspect of your job, management, field services and the job premise you'll be installing/repairing at sucks, you'll be able to perform your job better than others if you have the will to "embrace the suck" each and everyday you're dispatching. "The easiest day was yesterday".. As a veteran and highly motivated person, I started out "fired-up", ready to take on anything. However, this job is like the military gone bad.. you will have techs trying to throw you under the bus.. there's very little sense of teamwork..you work alone and can no longer get much help from your team due to ever changing policies..which changes every week. Last thing to mention..you will have no personal life. Imaging working 10-13 hours everyday, with only an odd day off like Thursday.

    Advice to Management

    Seriously?

  3. "WIRE TECHNICIAN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Knoxville, TN
    Current Employee - Wire Technician in Knoxville, TN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great pay, benefits, overtime.

    Cons

    Micromanaged, long work hours

    Advice to Management

    Value your technicians. They can either make your job easier or harder. They create a face to face connection with customers, and often take the brunt of abuse. The reserve more pay than they receive, and most work their butts of daily. Give them credit when it is due.


  4. "Rsc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Knoxville, TN
    Current Employee - AT&T Retail Sales Consultant in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    AT&T pays higher than the average job starting out if you can manage to land a spot on their team.

    Cons

    Expected to basically run the store and handle all aspects of the business. Goals are constantly changed so they get to pay you less commission every month. The only way to truly hit goals is to skate the boundaries of being unethical and lying. That's why people are so jaded against the carrier's.


  5. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN

    I have been working at AT&T full-time (More than 10 years)

    Pros

    everything- pay, 401k, benefits, vacation

    Cons

    nothing that I have experienced


  6. "Great Job, Poor work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Knoxville, TN
    Former Employee - Retail Sales Consultant in Knoxville, TN
    Recommends
    Positive Outlook

    Pros

    Great base pay and commission for a retail sales job

    Cons

    over micromanagement, long hours often 50+ hours

    Advice to Management

    Be more realistic in the goals you set for selling the emerging technologies


  7. "Great company until they pushed ALL the sales on retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Alcoa, TN
    Former Employee - Retail Sales Consultant in Alcoa, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    better than average salary.
    good benefits

    Cons

    district manager had total control.
    the union is/was a joke
    work life balance? what is that?

    Advice to Management

    make sure whomever you make your district manager, that they actually care about the people who work for them

  8. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Farragut, TN
    Current Employee - Retail Sales Consultant in Farragut, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T (More than 3 years)

    Pros

    Great benefits
    Excellent pay if you are motivated and driven
    Opportunities for growth
    Great discounts

    Cons

    Retail hours during the holidays


  9. "Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Project Manager in Knoxville, TN
    Current Employee - Associate Project Manager in Knoxville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great Mid-Level Leadership, supportive team members within direct org and some outside of org.

    Cons

    Biggest con is that there are few job opportunities in my geographical area.


  10. "wire technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Knoxville, TN
    Current Employee - Technician in Knoxville, TN
    Doesn't Recommend
    Positive Outlook

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Expectations are clear. Materials, trucks, tools, and gasoline provided and maintained. Matching 401k to 6%, pension available, pdo and vacation time.

    Cons

    Deteriorating benefits, long hours nearly ever day, mandatory 6 day work weeks with short notice, management constantly fixing things until they are broken. Nearly impossible to lateral into other positions without < 3-5 years experience.

    Advice to Management

    To upper management: leave things alone if you have a system that is working well, remember your lower level employees have lives. To lower management: thanks for the support, most of you understand what we go through because you have been in our shoes.


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