AT&T Reviews in Lakeland, FL | Glassdoor

AT&T Lakeland Reviews

2 reviews

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Lakeland, FL

2.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2 Ratings

2 Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1068 reviews)

  • very long hours; no work-life balance (in 308 reviews)

More Pros and Cons

  1. "Good for a step up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Lakeland, FL
    Former Employee - Retail Sales Consultant in Lakeland, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    The benefits are some of the best around. Pay is decent for the job ranging from 50k a year to 100k a year as an RSC. You get work in new and changing technology.

    Cons

    The customers are horrible, the industry is no long focused on phones because there is hardly new money in it, management is disconnected from sales force and micro manages. The have taken away pensions and have made the attendance policy too strict. Compensation is always changing and not always for the better, year for year it really is a carp shoot if you will have good or bad compensation for that year. Union doesn't do anything, if manager's have an agenda to get rid of you, the workplace becomes a nightmare. Don't expect to have a life.

    Advice to Management

    Stop the Micro managing, treat your people with respect and dignity, leave pay consistent, support your reps more, and stop forcing them to nickel and dime eery customer!


  2. Helpful (1)

    "Used to be a fun and lucrative place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Lakeland, FL
    Current Employee - Retail Sales Consultant in Lakeland, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    GREAT health benefits. Descent pay.

    Cons

    Micro managed is an understatement. Disregard for work/family balance. If new, expect to close every shift and work all weekends. Scheduling based on seniority. Not conducive for families with young children. Constant badgering from store managers with customer interactions, trying to increase revenue and higher rate plans on every transaction. Constant questioning and coaching if customer bills aren't increased. Could care less about employees and customers. One goal..increase customers bill. At all costs. Including upper management threatening store managers with employment.

    Advice to Management

    None. Any advice falls on deaf ears. Apparent by the number of similar reviews.


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