AT&T Reviews in Lansing, MI | Glassdoor

AT&T Lansing Reviews

Updated April 18, 2019
10 reviews

Filter

Filter

Lansing, MI Area

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
5 Ratings

10 Employee Reviews

Sort: PopularRatingDate

Pros
  • "The pay and benefits are really amazing" (in 976 reviews)

  • "very good work culture, good work life balance" (in 573 reviews)

Cons
  • "Not much work life balance without seniority" (in 1182 reviews)

  • "No work life balance or personal consideration" (in 348 reviews)

More Pros and Cons

  1. "Supervised and managed field technicians."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Manager in Lansing, MI
    Former Employee - Network Manager in Lansing, MI
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great place to work and develop vast knowledge of the leading edge technology. I've had the opportunity to work with some of the best in the field. Travelled to many areas of the county to assist with projects and disaster recovery.

    Cons

    Work expectations are changing faster and faster. A project that may have been given 30 days to complete a year ago, is now expected to be completed in a week (5 days not 7).

    Advice to Management

    Do not stay in one place too long. Keep moving, learning new skills and talents.


  2. "Very nice company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Okemos, MI
    Former Employee - Sales Associate in Okemos, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    The working environment was decent and the pay was good for a young adult (I’m 22)

    Cons

    The commission system made it almost impossible for you to actually make commission on the things you sold.

    Advice to Management

    Change commission

  3. "Premises Technician - Tough job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Lansing, MI
    Former Employee - U-Verse Premises Technician in Lansing, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Mostly independent, lots of variety, just know 'big brother' is always watching.

    Cons

    Lots of corporate 'games' to play, working hard doesn't matter if you're not meeting your numbers, you're just a small peon with no control. Hard to order the tools you need.

    Advice to Management

    Appreciate and trust your hard-working employees.


  4. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Lansing, MI
    Current Employee - Retail Sales Consultant in Lansing, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great pay pension 401k matching tuition reimbursement, great job if friendly and quick on your feet

    Cons

    Rough hours and time policy hard to work retail hours with kids


  5. "Good pay, demanding metrics and hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Lansing, MI
    Current Employee - Retail Sales Consultant in Lansing, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    The money, simply put there's a lot more to be made in this industry than most would imagine, good benefits, union, half off your cell/tv/internet service.

    Cons

    The hours are tough, retail is retail but if you have a family it can be mentally taxing, there's also HIGH consistent stress to hit MULTIPLE metrics EVERY month, the grind never ends.

    Advice to Management

    Think of fun ways to train, and try not to be stressed out, the higher ups stress you out which in turn ultimately stresses the employees.


  6. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ATT Retail Sales Consultant in Lansing, MI
    Current Employee - ATT Retail Sales Consultant in Lansing, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits
    Good money
    Fun atmosphere
    Good incentives
    Plenty of opportunity to move up.

    Cons

    Can wear you down after some time.

    Advice to Management

    Restructure regions less.
    Give sales reps more tools to close deals


  7. "Good company, but too many irons in the fire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Lansing, MI
    Current Employee - Retail Sales Consultant in Lansing, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    pay is good, your commission as a sales rep is uncapped and all non-management is union. 401k with company match, medical, dental, vision, and prescription coverage plus they offer a pension which is becoming a rarity among companies these days.

    Cons

    They are constantly changing focuses along with adding new services to their portfolio which makes it a challenge to keep up.

    Advice to Management

    You have too many irons in the fire! You want RSCs to discuss adding new voice lines, adding a tablet, getting Uverse, getting digital life, getting the my AT&T app, all while taking care of whatever the customer came in for in the first place with every customer - every time! That is a little ridiculous! Not everyone wants to sign their entire paycheck over to AT&T

  8. "Decent place to work as an uneducated sales person."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Haslett, MI
    Former Employee - Retail Sales Consultant in Haslett, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    decent compensation, full time with option of over time, reasonable hourly compensation with fair sales compensation.

    Cons

    random work hours, unreasonable sales quotas, management supports employees undercutting and cheating each other on sales.

    Advice to Management

    Make it a point to be less obvious with favoritism towards employees.


  9. "Good stepping stone, but leave after a couple years if you can."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Lansing, MI
    Former Employee - Account Executive in Lansing, MI
    Disapproves of CEO

    Pros

    Fortune 500 experience, if that's what you're into. I personally was very happy to get the job when my offer came in and was VERY happy to leave when I did. The company puts a strong focus on "Company First, Employees second." at all times. Not to say that a place should be employee centric, but it takes a happy medium to keep good people. While I was there I saw MANY talent people leave because the company screwed them over very small potatoes. Eventually, I guess I because one of them. Seriously, its better than working at a lot of other places, but not by much.

    Cons

    The Management (senior management anyway) are total jerks. Not very friendly to employees.

    Advice to Management

    Take care of your people and they wont leave in droves for better cpmapnies.


  10. Helpful (2)

    "Take the job if no other companies are hiring."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RF Performance Engineer in Lansing, MI
    Current Employee - RF Performance Engineer in Lansing, MI
    No opinion of CEO

    Pros

    Large company job advancement only if you are willing to move to main offices. If you do not move job advancement is limited.

    Cons

    Staffing, more work than current staff can handle in work week. Which requires OT which is but is not compensated for salary employees. Cutting benefits - time off, employee phone plans and no backfilling jobs. This puts more work on the employees.

    Advice to Management

    Stop making money from your employees. Cutting benefits and charging for things that were given at no cost. Also, increasing cost of other benefits.


Showing 10 of 20,751 reviews
Reset Filters