AT&T Reviews in Lexington, KY | Glassdoor

AT&T Lexington Reviews

Updated October 16, 2018
8 reviews

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Lexington, KY Area

2.0
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
5 Ratings

8 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Technical Consultant in Lexington, KY
    Current Employee - Principal Technical Consultant in Lexington, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Employees genuinely care about the success of their projects. Has great perks like Mobility and DIRECTV discounts.

    Cons

    Can be difficult to navigate projects with multiple silos with various leadership teams.

    Advice to Management

    Continue with the 2020 push we are growing with the company as employees. Vet our partners better.


  2. "More and more piled on us but no increase in wages"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Georgetown, KY
    Current Employee - AT&T Wire Technician in Georgetown, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay is okay, benefits are decent, some of the guys I’ve become good friends with.

    Cons

    This is where things get long: with everything we focus on in our job, more and more and more work getting sneaked in behind us with them finding massive loopholes in union contracts. Numbers, performance is shoved down our throats, unrealistic goal (don’t ever expect to see a bonus) and if you do chances are you most likely cut a whole heck of a lot of corners and caused the guy that goes behind you to have a major headache fixing your mess.
    Kiss any chance of any kind of advancement goodbye.
    Horrible work life balance. Scheduling is the worst.

    Advice to Management

    Quit piling more work on us without the proper compensation.
    Have the materials we need in order to properly do our jobs
    Maintain your vehicles better.
    Understand we have families that we’d actually like to spend time with.
    Treat us like people and not numbers.

  3. "RSC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Mobility RSC in Lexington, KY
    Former Employee - AT&T Mobility RSC in Lexington, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Good pay, easy money, a lot of down time, good benefits

    Cons

    Managers will tell you to do sketchy things then not back you up when you get caught, didn’t pay me for my vacation after I left, work random hours and random days off,

    Advice to Management

    Learn how to run your store without ruining people’s careers


  4. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Danville, KY
    Current Employee - Retail Sales Consultant in Danville, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Opportunity to make money, co-workers are usually good, sometimes you run into upper-level people who want to help. You can be successful if you're willing to set morals aside.

    Cons

    Since the acquisition of DIRECTV, threats have taken the place of positive reinforcement. Before, managers and those above them wanted to help you improve by working together and setting action plans, now you get threatened with write-ups and termination which makes the work environment very poor. People not directly in your store obviously don't understand the poor environment you work in, and judging by how your store managers are threatened, they are probably threatened as well and thus don't care. This used to be a great job that I loved, now I'm incredibly depressed that I worked here 5 years. We have 12 consultants at my store, only 1 likes it and he is a new hire who has been caught committing fraudulent sales by literally every rep (a daily occurrence) and has not been disciplined (trying to keep those numbers as long as they can).

    Advice to Management

    Stop with the threats, workers typically do not work well under those. You can positively improve numbers by believing in your product and showing the benefits to your employees. Threats get handed down top-to-bottom, so please talk to your consultants and see how they are enjoying their job, you do not have stores without them.


  5. Helpful (1)

    "Zero flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Danville, KY
    Current Employee - Retail Sales Consultant in Danville, KY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time

    Pros

    They pay well, great 401k match, paid training. Not a whole lot else, the company is terrible to work for honestly. Don't do it if you have a life or family

    Cons

    No flexibility in work schedule, you have to work closing shifts for years until you move up in tenure. Until then, you are working until 8 or 9 pm and every weekend. Call in 8 times and you get fires

    Advice to Management

    Give your employees some slack, their jobs and lives are completely miserable due to the work environment and conditions.


  6. "I never thought I would leave..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Lexington, KY
    Former Employee - Retail Sales Consultant in Lexington, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    The people who I worked with.

    Cons

    The customers I had to deal with.


  7. "Fairly good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Lexington, KY
    Current Employee - Retail Sales Consultant in Lexington, KY
    Recommends
    Positive Outlook

    I have been working at AT&T part-time (Less than a year)

    Pros

    The pay for full time and part time are very reasonable. Pretty enjoyable work environment. They do provide decent benefits - Insurance, 401K, etc. Bonuses are nice, and you get paid out, at least a little bit, even if you do not hit 100% of your goals. Discounts on service and certain products. Great work/life balance, especially if you are in school/taking classes.

    Cons

    Insurance does not kick in until after 6 months, and the only way to apply for it is to pay a whopping 500 dollars per month when hired. I believe you can call to have your benefits applied and paid for after 6 months, but it was a hassle (for me anyway) and I will wait until open enrollment. Some sales goals are ridiculous to hit, you really have to push, work hard, and convince customers that they will love/need/want these products. And as with any retail job, you have to deal with the rude/unhappy customers on a daily basis.

  8. "Decent plae to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Lexington, KY
    Current Employee - Retail Sales Consultant in Lexington, KY
    No opinion of CEO

    Pros

    Free Smart Phone and no cell phone bill. Good pay for what you do. AT&T leader is one of the in wireless technologies. Good benefits for person who does not have a family. Good place to make 40K plus. Part-time 35K. Good job security

    Cons

    Long hours, Union member for some position. It’s hard to get a day off when needed without advance notice, sometimes you are treated like crap by customers. Commissions’ have dropped every 6 months. Goals have raised higher and higher.

    Advice to Management

    Getting communication right. There is always a different rule at a different location. Getting away from the union (at some positions). understanding people that need off work on short notice. Making commissions better.


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