AT&T Reviews in Los Angeles, CA | Glassdoor

AT&T Los Angeles Reviews

Updated January 18, 2019
208 reviews

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Los Angeles, CA

3.3
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
104 Ratings

208 Employee Reviews

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Pros
Cons
  • "work/life balance non existent because there arent any resources to support your client(s) when taking time off" (in 1144 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 335 reviews)

More Pros and Cons

  1. "Substantial projects where I could make an impact"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Los Angeles, CA
    Former Intern - Intern in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T as an intern (Less than a year)

    Pros

    Great developmental and networking opportunities! I was treated like someone who was full-time

    Cons

    No direct path to full time


  2. "Losing sense of direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Los Angeles, CA
    Current Employee - Retail Sales Consultant in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Decent pay, decent benefits, and great discount on services.

    Cons

    Over the years AT&T just seems to be losing touch with their employees. They are so desperate to make up in profits for all the companies they acquired, they’re creating too many different sales positions. They expect store employees to sell just as well as employees that can offer more deals to customers. If a sales problem occurs from a different channel, store locations are expected to fix.

    Advice to Management

    Direct management are usually great, area managers and other managers above are so out of touch, they expect too much and are constantly demanding.

  3. "Premise Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Premises Technician in Los Angeles, CA
    Current Employee - AT&T Premises Technician in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great benefits, perks and 401k

    Cons

    Everything else that is not listed in pros. Horrible management, HR, and hours.

    Advice to Management

    Practice all the stuff the company preaches to the press. This is by far the poorest managed company I have ever worked for. Obedience is rewarded over work ethic, skill and experience.


  4. "Talent Acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good benefits are good
    Union positions

    Cons

    No advancement opportunities for Asian employees. The company does not adhere to success planning process. Nepotism is the name of the game.
    Numerous unethical business practices. Too many to list.
    They treat California employees poorly.

    Advice to Management

    Reinstate ethics, morals and integrity.


  5. "Good learning experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In-Home Expert in Los Angeles, CA
    Former Employee - In-Home Expert in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Competitive salary if you are entry-level.
    Time-off granted up front instead of accrued.

    Cons

    Sales goals are based nationwide and are unachievable in certain areas.
    Company politics are very prevalent.
    A lot of promises go unfulfilled.

    Advice to Management

    Take the time and work along side your employees in the field. See what the sales environment is like.


  6. "Prem tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Los Angeles, CA
    Current Employee - U-Verse Premises Technician in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Independence in your normal work day. Company vehicle and tools.

    Cons

    Lack of supplies to do jobs to att standards. All supply orders have to go through approval process. Partly due to abuse of ordering. Inventory works well for equipment if the equipment is available. With the addition of DirecTV the training offered was so poor that it set up technicians for failure. I previously worked for Directv for 5 years. You can not learn how to install Directv efficiently in a 3-4 day span.

    Advice to Management

    Push for better training in DirecTV installations.


  7. "Massive Death Star"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Los Angeles, CA
    Former Employee - Anonymous in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Decent benefits and pay. Good training and opportunities for advancement. Good work life balance

    Cons

    Too much bureaucracy and process. Getting answers takes too long. Advancement past a certain level requires willingness to relocate.

  8. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Los Angeles, CA
    Former Employee - Analyst in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Good employee benefits, but have to fight to get educational benefits.

    Cons

    Worked in sales with a lot of people who don't speak their mind but expect you to read theirs and use non-verbal cues to communicate.

    Advice to Management

    Get rid of the nasties in Sales as they don't improve the sales figures


  9. Helpful (5)

    "In Home Sales Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Home Expert in Los Angeles, CA
    Former Employee - In Home Expert in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    2018 Company Car with a gas card
    Free Cellphone stuff
    Huge discounts on your cell phone, internet, and tv bill
    Very little PHYSICAL supervision
    Meet a lot of different people

    Cons

    I loved the position for the first few months I transferred from a store. After those months I realize I was just another At&t store on wheels. You are the Store Manager, the Rep, the tech and customer care.

    It's a DOOR to DOOR sales position with NO DAYS OFF.

    There is always a new product or service they want you to sell even if it's not part of your quota every month.

    It is a salary paid position so they tell you its a management but you're not a manager. It is a term used to not pay you over time. You will work 10+ a day with little to no lunch breaks. Your only day off is Sunday and another day in the week unless you have an appointment and trust me you'll go to them.

    You are responsible for hitting your quota even if you go on vacation.
    You are constantly with your Supervisor or customers thru emails, text and phone calls. You have to send "numbers" at least 3 times a day.
    Quotas are unrealistic which results in employees finding ways to beat the system like committing fraud and lying to customers.
    You are sent out to unsafe neighborhoods.
    You run into installation issues with the customer that you have no power in resolving the issue or even your manager.

    Advice to Management

    Show more appreciation to the experts that have great work ethic not just their ranks in sales. Its a door to door position, don't deny it. A lot of the experts who join the position don't have those skills, have training courses. Such as time management, knowing when it's a good lead, learning how to follow up, how to develop relationships with clients. Part of the training course should be with the installers. The Uverse guys hate IHX and throw you under the bus with customers.

    Lastly, which I think its a HUGE advice to management. Find another factor into motivating your team other than MONEY. the worst thing you can say to an expert is "don't you want to make money?". A lot of them are there because they want to escape the retail store environment and are more motivated to gain a position outside of sales.


  10. "Attractive as long as you are employed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Architect in Los Angeles, CA
    Current Employee - Architect in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Decent pay, plenty of opportunities to work in a variety of domains

    Cons

    The layoff cloud is forever hanging over your head. Advancement is somewhat limited.

    Advice to Management

    Need to start holding people (including those at the top) accountable for their bad decisions.


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