AT&T Reviews in Los Angeles, CA | Glassdoor

AT&T Los Angeles Reviews

Updated November 3, 2017
162 reviews

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Los Angeles, CA

3.4
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
84 Ratings

162 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Great Part Time Job!"

    StarStarStarStarStar
    Former Employee - Retail Sales Consultant in Los Angeles, CA
    Former Employee - Retail Sales Consultant in Los Angeles, CA

    I worked at AT&T part-time (More than a year)

    Pros

    -Great Pay
    -Great Perks as Part Time
    -Flexible Schedules

    Cons

    -Like all customer service jobs, the customers
    -Support can be better


  2. Helpful (1)

    "AT&T Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    401k, healthcare, though it's getting more expensive, tuition, online training if you can manage to take advantage of it.

    Cons

    constant new process and/or operating support systems/applications essentially triple your workload. not enough people for workload (both craft and 1st level managers), but say something and you're making excuses. no real mentoring that I've seen in 18 years, constantly changing training requirements for 2020 initiative and not enough time to do it and do the yearly mandatory training and keep up with workload. no raises, unless you think 1.5% is a raise, clueless upper management, never feel secure in position, no real training where you can extrapolate a solution to a new challenge based on baseline knowledge acquired in training is rare, poorly planned process/procedures/training/notification to construction/engineering for new product release s. to much reliance on contracting

    Advice to Management

    take .001% of the total compensation of the top 5 officers of AT&T and giver everyone else a real raise. reduce contracting or lose in house knowledge and be at contractors mercy. try coming up with processes/procedures that allow workforce to be the agile, responsive, proactive, customer focused, organization you say we need to be. stop talking about customer privacy when you have the Hemisphere Program that makes the NSA's Database look like child's play, do something about the most common thing I hear when I say I work for AT&T...which is "I HATE them"..that's all upper managements fault.

  3. Helpful (1)

    "Started off great , but their values have changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Los Angeles, CA
    Current Employee - Retail Sales Consultant in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T part-time (More than 5 years)

    Pros

    Discounts on your wireless bill and on accessories. Hourly is better than most part time employers. Can’t think of anything else

    Cons

    Management is a joke. Politics and favoritism. No work-life balance at all. If they don’t like you, they’ll find a reason to fire you. And they cut commission EVERY year. AT&T doesn’t care about their storefront employees at all.

    Advice to Management

    Stop micro managing and if you care to look out for your employees best interest , they’ll look out for you.


  4. "Strict but Well Paid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Communication Lead in Los Angeles, CA
    Former Employee - Sales Communication Lead in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Vacation after 6 months on job, little to no experience necessary to start, good pay, strong union, opportunity to advance

    Cons

    Very strict on attendance and tardies, indoor jobs are highly political, outside appointments may be difficult to make

    Advice to Management

    Invest in your employees and the returns will be tremendous.


  5. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    pays on time and benefits

    Cons

    corporate grind and i had a bad boss


  6. Helpful (1)

    "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Representative in Los Angeles, CA
    Former Employee - Service Representative in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Good pay
    Great Benefits
    Stable schedules
    Getting to talk to interesting customers

    Cons

    Attendance policy can be unrealistic
    Forced overtime


  7. "Nice comapny"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Software Engineer in Los Angeles, CA
    Current Contractor - Senior Software Engineer in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T as a contractor (More than a year)

    Pros

    Good culture and work balance.

    Cons

    No Job security for contractors.

  8. Helpful (1)

    "Good life/work balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Software Engineer in Los Angeles, CA
    Former Contractor - Software Engineer in Los Angeles, CA
    Recommends
    Positive Outlook

    I worked at AT&T as a contractor (More than a year)

    Pros

    Balanced life/work environment
    VERY estblished and strict SCRUM
    Diverse environment

    Cons

    Politics sometimes is involved
    Ofter big and crowdy teams


  9. "AT&T Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Store Manager in Los Angeles, CA
    Former Employee - AT&T Retail Store Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best part of the job is u decide to make ur own scheduled and make a lot of money. On top of that u work with great technology.

    Cons

    Slot of stress and responsibility. Along the way there's ur daily pressure of putting up numbers. Doing inventory and daily task sucks.

    Advice to Management

    Everything is good


  10. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Los Angeles, CA
    Current Employee - Retail Sales Consultant in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T (More than 10 years)

    Pros

    Union, money, discounted service

    Cons

    Greedy company, no work life balance, severe micromanaging, dishonest management willing to do Anything to meet sales goals

    Advice to Management

    Revisiting ethics training would help you!


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