AT&T Reviews in Los Angeles, CA | Glassdoor

AT&T Los Angeles Reviews

Updated July 18, 2018
182 reviews

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Los Angeles, CA

3.3
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
93 Ratings

182 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "work/life balance wasn't all that great" (in 1082 reviews)

  • "No work/life balance because work schedule changes daily" (in 312 reviews)

More Pros and Cons

  1. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Los Angeles, CA
    Current Employee - Retail Sales Consultant in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Better benefits, union protected, good commission, good discounts.

    Cons

    many many products required to sell, and expected to sale.


  2. "Client Solutions Exective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Solutions Executive in Los Angeles, CA
    Former Employee - Client Solutions Executive in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Great benefits and pay, that is all I can say.

    Cons

    On call 7 days a week, even though you technically work 5.

    Support retail stores, so your quota relies mostly with them. If they do bad, so do you.

    Extremely outdated internal systems. Time wasted navigating them to fix issues.

    Advice to Management

    Update internal systems. Trying to expand too much while workforce suffers.

    Too much bureaucracy, be more people oriented.

  3. "customer service associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Associate in Los Angeles, CA
    Former Employee - Staff Associate in Los Angeles, CA

    I worked at AT&T full-time (More than 8 years)

    Pros

    it was an amazing company with wonderful benefits

    Cons

    management didnt appreciate the job you did

    Advice to Management

    appreciate employees


  4. "ATT; Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Premises Technician in Los Angeles, CA
    Current Employee - AT&T Premises Technician in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great benefits, great environment and good exposure to telecommunication/IT technology.

    Cons

    Micro management, Little work-life balance


  5. "Decent pay, high stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Los Angeles, CA
    Former Employee - Assistant Store Manager in Los Angeles, CA

    I worked at AT&T full-time (More than 3 years)

    Pros

    The hourly rate was good. Good benefits.

    Cons

    Unreasonable goals at times. Very low commission pay.


  6. "Good start, not a great long term position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Solutions Executive in Los Angeles, CA
    Former Employee - Client Solutions Executive in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Good pay and benefits is all I really I have to say about AT&T. If you can grit out the corporate rat race then this is the place for you.

    Cons

    Most positions are expendable, with the new acquisition there is sure to be even more job cuts.

    Too many outdated internal systems, getting orders placed and figuring out how to find systems almost impossible. Usually spent half of my time maneuvering internal systems.

    Most orders placed always had one issue or another, inevitably having to navigate systems and departments to fix the issue.

    Performance seems to never be enough. If you are way over quota management does not see that as adequate.

    Advice to Management

    Overall good start, just not a great structure. Recommend updating systems for more time to focus on the customer.

    Focus more on products that work well.


  7. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Los Angeles, CA
    Former Employee - Customer Service Representative in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great Atmosphere and change to advancement.

    Cons

    None I can think of because one knows what you are getting into with retail.

  8. "Retail Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Good pay / benefits for managers

    Cons

    Horrible upper management. Tell people to do unethical things: Fire people because they don’t like them, be “creative” to get a sale and then fire people for doing it when it is caught.

    Advice to Management

    Man up, take ownership for the things you put in place instead of covering your butts.


  9. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Los Angeles, CA
    Current Employee - Retail Sales Consultant in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    Pay, commission.
    vacation after time

    Cons

    Products are good, customers are never happy.
    You don't move up unless you suck up to the right people
    Live and breath all products
    Management only likes you if you're really good


  10. "AT&T Entertainment Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in Los Angeles, CA
    Former Employee - Business Development in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Highly Diverse, excellent opportunities for individual contributors, good benefits.

    Cons

    Big company politics, internal corporate culture clashes, too many subcultures based on acquired companies, "us versus them" and "in or out" internal politics and factions based on DirecTV pedigree versus AT&T HQ versus smaller acquired companies. Politics impact technical decisions negatively. Company business focus is so broad that they miss innovative and strategic opportunities in international markets and with startup companies.

    Advice to Management

    1: Get a realistic Build versus Buy or Partner process to avoid business and technical decisions adversely swayed by politics. 2: Either support international business or kill it. Don't starve it or shrink it by a thousand cuts.


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