AT&T Reviews in Louisville, KY | Glassdoor

AT&T Louisville Reviews

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Found 61 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
34%
Recommend to a Friend
51%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
29 Ratings
  1. "Really fun challenging fast paced job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - AT&T Wire Technician in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 9 years

    Pros

    Good pay, decent benefits with paid time off and vacation. Vehicle and tools provided with 8 weeks of paid training.

    Cons

    Steep learning curve with multiple platforms to learn with little or no help from management. Management styles differ radically from team to team.

    Advice to Management

    Not all jobs fit into time frames.

    AT&T2018-04-05
  2. "Retail hours, but good pay and benefits."

    StarStarStarStarStar
      Former Employee - RSC in Louisville, KY

      I worked at AT&T full-time for more than 6 years

      Pros

      I enjoyed my time at at&t for learning new devices, and the benefits. Pay was good as well. Lots of frequent change in store.

      Cons

      Retail hours and little room for growth outside of retail. My time ended there in 2013.

      AT&T2019-05-21
    • "Customer Service Supervisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Supervisor in Louisville, KY

      I have been working at AT&T full-time for more than 4 years

      Pros

      the pay was very very good

      Cons

      didn't care about employees

      Advice to Management

      wasn't a good company to work for

      AT&T2018-11-04
    • "Wire Technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - AT&T Wire Technician in Louisville, KY
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at AT&T full-time for more than 2 years

      Pros

      Good pay and great benefits. If you like working alone and/or outdoors, you will get plenty of it here.

      Cons

      The company claims that employee safety is a top priority, but all that really means is that they don't want to pay out an insurance claim because of you. You're constantly under a microscope from management and it feels like, from day one, there's a case being built against you so they can fire you. You are randomly given a number of jobs at the beginning of the day, but there is no rhyme or reason as to what they...

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      Advice to Management

      Start actually caring about your employees instead of just saying you do. Come up with a better system to balance out the work load evenly among employees.

      AT&T2018-07-25
    • "Customer Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Associate in Louisville, KY
      Doesn't Recommend
      Approves of CEO

      I worked at AT&T full-time for more than a year

      Pros

      Paid vacation the longer you are there the more you get

      Cons

      Lower management is not employee or family friendly

      Advice to Management

      treat your employees better they are people with lives and families

      AT&T2018-01-16
    • Helpful (1)

      "AT&T has lost its identity...from blue collar to young millenials chasing the $$$"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Support Representative in Louisville, KY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at AT&T full-time for more than 6 years

      Pros

      You get a chair to sit in for 30% of your time at work. Are allowed to use the bathroom at least 3x a day and use the drinking fountain if you get thirsty.

      Cons

      Very difficult to move up since 80% of managers grew through the sales ranks and unless you were friends with them it's almost impossible to move up. So many of my co-workers have quit over the past 5 years due to the complete disrespect for our position. We are basically the lowest paid workers within AT&Ts corporate structure and instead of helping us to grow they have fired and taken away our workloads to the point...

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      Advice to Management

      Realize that you make 80% more than we do and most of us are treated like garbage no matter how much we try to protect your backs from CPNI errors and mismanagement of company funds.

      AT&T2017-12-20
    • "Sales Coach Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Director in Louisville, KY

      I worked at AT&T full-time for more than 2 years

      Pros

      Compensation, vacation time, people and training.

      Cons

      It's who you know vs job performance.

      AT&T2017-09-29
    • Helpful (4)

      "Honest Review - Seeker Beware"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - AT&T Wire Technician in Louisville, KY
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at AT&T full-time for more than 2 years

      Pros

      I will give AT&T credit and pros on making new trainees feel like they're embarking on a "one of a kind" opportunity with a leading communication company. They step up and offer a competitive wage and provide paid, basic technical training at their training facility in Nashville. You get to learn the basics of working with low voltage, twisted copper pairs and serving terminals. If you make it through pass/fail training...

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      Cons

      First and foremost, AT&T is no longer your grandparents good ole phone company. It is an international, outsourced money-hungry empire, led by greedy corporate management in TX. The company will tell you that they care about the customer. Don't be fooled. This company only cares about making money and as a Wire Tech, you are the grunt at the bottom of this corporate food chain. AT&T has moved away from providing...

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      Advice to Management

      Be a caring coach and not a dirty roach. The company and products are horrible and you know it. Don't forget where you came from. Take a stand for your techs.

      AT&T2017-07-23
    • Helpful (2)

      "No Communication"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Wire Technician in Louisville, KY
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at AT&T full-time for more than 2 years

      Pros

      The discount on your DirecTv is pretty good. The pay rate is decent as well, except they just cut everybodys hours

      Cons

      Chance within a company is a given. It's going to happen. But, when changed occur and there is nothing said to the employees that it effects directly... That becomes a HUGE problem. The only thing that is communicated on a daily basis is how bad people are doing. Hardly ever any mention of the ones that try and go the extra mile to make things work. This position seems to be the catch all for every other departments short...

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      AT&T2017-05-25
    • "Premises Technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - U-Verse Premises Technician in New Albany, IN
      Neutral Outlook
      No opinion of CEO

      I worked at AT&T full-time for more than 2 years

      Pros

      Provided with vehicle electronics and all tools needed. Order your own material

      Cons

      Metrics system is unrealistic to meet. Micro-managed.

      Advice to Management

      Look at your employees as people and not just numbers on a metrics report

      AT&T2017-04-04
    Found 61 reviews