AT&T Reviews in Louisville, KY | Glassdoor

AT&T Louisville Reviews

Updated April 4, 2017
52 reviews

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Louisville, KY Area

3.2
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
27 Ratings

52 Employee Reviews

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Pros
  • I love the job great pay and benefits (in 759 reviews)

  • Great benefits along with a flexible work life balance makes this a great job for someone who is both a student and employee (in 418 reviews)

Cons
  • little work life balance opportunity (in 903 reviews)

  • No Work Life Balance you'll trade time for (in 259 reviews)

More Pros and Cons

  1. "Account executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive Manager in Louisville, KY
    Former Employee - Sales Executive Manager in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    The money and benefits are really good at AT&T There's an opportunity to make a lot of money

    Cons

    There needs to be more jobs in the Louisville area there's only the call center, I think more people would want to work for AT&T and then there were more jobs in this area instead of having to relocate

    Advice to Management

    Management needs to realize also people have lives and there are other things that are important to people instead of being at work 24/7


  2. "Premises Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in New Albany, IN
    Former Employee - U-Verse Premises Technician in New Albany, IN
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Provided with vehicle electronics and all tools needed.
    Order your own material

    Cons

    Metrics system is unrealistic to meet.
    Micro-managed.

    Advice to Management

    Look at your employees as people and not just numbers on a metrics report


  3. Helpful (1)

    "I literally can't afford to show how miserable I am with this company over the past year."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Louisville, KY
    Current Employee - Retail Sales Consultant in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great benefits & service discounts
    I very much appreciate the dress code change for retail store employees, if I can't sit down with my customers for the 8-9 hours a day I'm there at least I can wear comfortable shoes.
    Plenty of paid vacation time and quota relief benefits

    Cons

    Being unable to actually use said vacation time in emergency situations & when myself or my child are legitimately sick without being penalized with "attendance points" I'm so sick of those limitations, as if being stressed about missing work & the days pay isn't bad enough.
    My comp plan this past year is the worst, I legit feel like the long time RSC's are being pushed out for new hires that don't know any better.
    Having too many members of management in one area everyday & not enough real communication between them, I can't count the amount of times a day I'm told to be sure & take my time with each transaction to be sure that I'm maximizing & then the next minute I'm taking too long with them even though I've covered all my bases & close at least 2-3 of the billion objectives that are placed on my agenda per customer.
    At least get back to paying me well if I must lose my sanity at least make it worth it.

    Advice to Management

    I'm somewhat appreciative of the 8 hours of flexible "Me Time" per year available now but the average working family has a lot more than 8 hours of emergencies in a years time, at least add more flexibility to that option, the stress of having to miss work is literally enough to keep everyone coming to work and if that's not enough to keep them coming in on a regular basis then they were never a responsible enough person to work for our company in the first place.


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  5. "RSC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Louisville, KY
    Current Employee - Retail Sales Consultant in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great job, great benefits. tuition reimbursement. Opportunity to make a lot of money

    Cons

    Opportunity for advancement may leave store short staffed.

    Advice to Management

    they are doing an amazing job


  6. "AT&T"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Director in Louisville, KY
    Former Employee - Call Center Director in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T (More than 5 years)

    Pros

    Excellent pay and benefits within the company

    Cons

    Stressful dealing with increased monthly goals


  7. Helpful (1)

    "wonderful work place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Tech Analyst in Louisville, KY
    Former Employee - Field Tech Analyst in Louisville, KY
    Recommends
    Positive Outlook

    I worked at AT&T (More than a year)

    Pros

    Low micro management, fun work place

    Cons

    hours can be long. Always under-staff


  8. Helpful (1)

    "Retail Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Louisville, KY
    Former Employee - Retail Sales Consultant in Louisville, KY
    Doesn't Recommend
    Neutral Outlook

    I worked at AT&T full-time (More than a year)

    Pros

    Pay, ability to write your own paycheck, team oriented sales environment, great benefits

    Cons

    Management is always looking out for themselves, management is numbers driven to a fault where everything you DONT sell outweighs what you DID sell (theres no winning with them). Only allowed 7 unscheduled sick days a year. 7 period. They began this process in April 2015. By October 2015, 7 out of the 13 RSCs i worked with only had 3 sick days left to use until April 2016. Terrible policy.

    Advice to Management

    Support your people. Commend good sales.


  9. "Wire Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great pay strong company reputation. Stable with lots and lots of overtime.

    Cons

    Crappy powerless union cw3310. Political heavy on matrix numbers. Horrible work life balance.


  10. "Retail Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Louisville, KY
    Current Employee - Retail Sales Consultant in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great pay
    Great medical benefits
    Paid vacation time

    Cons

    Very stressful
    Management that puts you down all the time
    Even when your doing well in sales one month, it is never good enough
    Feel like they don't care about their employees
    Constantly having to watch your back, they write people up for every little thing and try to get senior reps out for new people.

    Advice to Management

    They need to listen to their employees, and make them feel like they are appreciated.


  11. Helpful (1)

    "Good job for entry level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    you can take advantage of the training they provide along with the tuition reimbursement for school to learn some skills and get out

    Cons

    management is horrible. They play favorites, and if they don't like you forget it..no getting on any committees, no advancement and then the union doesn't help you at all...might as well just give away money for all the good they do you. It's a hard place to work but if they like you get your education and get out.

    Advice to Management

    you allow your managers to hit employees, and when you hear about it, you get rid of the employees, you don't care about your employees and they know it. Everyone walks into the building each morning wondering if they are going to be in trouble for something. you are also liars who say that you can report issues you are having to someone higher without retribution but I found out that is not true. you retaliate and you retaliate hard!!! You allow your managers to basically physically abuse your employees and do nothing about it. you are a horrible company that also lies to it's customers, you don't tell them service isn't available in their area until after you make the sale and take the customers money..you call all your internet high speed but wont tell a customer high speed can mean 1.5 service you let sales sell costumers high speed and that they can stream when you kno 1.5 wont do more than surf....your a dishonest tricky company that takes advantage of your long time customers and your new ones who don't know the difference


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