AT&T Reviews in Memphis, TN | Glassdoor

AT&T Memphis Reviews

Updated November 14, 2017
52 reviews

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Memphis, TN

3.4
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
24 Ratings

52 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Customer support specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Memphis, TN
    Former Employee - Customer Support Specialist in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Pay and great co-workers. Learning everything about all the new mobile gadgets

    Cons

    Dealing with customers. And odd hours. No weekends off


  2. "Very informative, I have learned and grown a lot in my customer service that I give and expect."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Memphis, TN
    Current Employee - Customer Service Representative I in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    The benefits are great, with all the companies that are with AT&T. AT&T is a great name to have on your resume with all the technology and digital resources

    Cons

    The stress is not okay, this position is fast paced and will challenge you mentally. The turnover is high and management does not give attention to employees needs

    Advice to Management

    Look at things from your employee point of view

  3. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN
    Doesn't Recommend

    I worked at AT&T full-time (More than a year)

    Pros

    Good pay, benefits, pto time off

    Cons

    Everything. Lol. Micromanaged to the hills. Work every weekend and work holidays

    Advice to Management

    A lot


  4. "Wire Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wire Technician in Memphis, TN
    Former Employee - Wire Technician in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great pay. Union. Pay issues resolved in a timely manner most times.

    Cons

    No work/Life balance. If you plan on living a life then this is not the place for you.

    Advice to Management

    Treat your technicians better. They are the backbone of the organization.


  5. "I needed a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Uverse Tech in Memphis, TN
    Former Employee - Uverse Tech in Memphis, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Health insurance was great. The pay was good after we went union.

    Cons

    Everything is about metrics and there is less focus on the customers. Too much micro managing. . It seems like policies and job guidelines were being put in place by those who don't know our jobs.

    Advice to Management

    The customers bring your money in, not how fast someone works. Consider being more customer driven.


  6. "att"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    pay,job details pay is ncompetitive

    Cons

    hours don't work with kids

    Advice to Management

    helpthers advance


  7. "All around pretty decent, except pay increasingly decreases and customers can be a pain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Memphis, TN
    Current Employee - AT&T Retail Sales Consultant in Memphis, TN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Benefits. Benefits. Benefits. Discounts. Laid back. If location is slow then you are slow which can be a con. Vacation time is well adequate.

    Cons

    Customers. Products company wants you to sell are more than likely products customers don't want to buy or enroll in. Commission structure.

    Advice to Management

    Commission structure is to complicated.

    AT&T Response

    Jul 24, 2017 – Talent Acquisition Manager

    Thank you for your feedback and acknowledging the pay and benefit we pride ourselves on. Goals help us stay competitive and to grow as individuals and as a company. But we try to balance the... More

  8. "The BEST experience I have ever had thus far, I couldn't dream of working for a better company at this current time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Memphis, TN
    Current Employee - Customer Service Representative in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Amazing benefits, very fair pay. Awards and bonuses/incentives galore. Fun environment.

    Cons

    Repetition. Taking calls and troubleshooting the same things everyday. Sitting in one spot most of the day.

    Advice to Management

    We are scored on so many different metrics. A lot of us ATS reps really do try our best, so instead of always talking to us about the few metrics we may NOT be meeting here and there.....it would be really nice to be applauded for everything else we are doing RIGHT on consistently.


  9. "installation technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installation Technician in Memphis, TN
    Former Employee - Installation Technician in Memphis, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    great discounts w/ AT&T services (mobile, dierctv, u-verse, digital life, etc.) & other brands, decent wages without having experience, great training/knowledge that you can take anywhere

    Cons

    training is great up until your ride weeks because it's a 50/50 chance you're going to learn anything and/or get any hands-on training. not enough time with senior techs to be comfortable at your job before you're out on your own. an abundance of rules, regulations & policies that will quickly get you disciplined and/or terminated. management will ride you instead of helping you.

    Advice to Management

    Give a more detail introduction to what the job really consist of to possible candidates beforehand so that they know what they're really getting into. Become more of a teacher, that's willing to assists & give guidance to "rookie' techs so that they become fluent in their work & eventually level 3 & up techs, instead micro-managing, interrogating & discouraging your crew.


  10. "Customer Service-Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist II in Memphis, TN
    Former Employee - Technical Support Specialist II in Memphis, TN

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great Pay
    Opportunity for Growth
    Great Medical Benefits

    Cons

    Poor Morale within center
    no flexible hours
    policies and procedures outdated
    high turnover rate for employment

    Advice to Management

    Consistency with policies and procedures within the company will allow employees to respect the company and job more effectively.


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