AT&T Reviews in Miami, FL | Glassdoor

AT&T Miami Reviews

Updated August 2, 2017
140 reviews

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Miami, FL

3.8
StarStarStarStarStar
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
63 Ratings

140 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 970 reviews)

  • No Work Life Balance you'll trade time for (in 277 reviews)

More Pros and Cons

  1. "Very Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Premises Technician in Miami, FL
    Current Employee - AT&T Premises Technician in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    401K, Health Benefits, pension, Bonus for performance

    Cons

    Scheduled, Type of work, lack of seniority


  2. "Sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Miami, FL
    Former Employee - Sales Manager in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Health, vision and dental Benefits, 401k match

    Cons

    Employment can be volatile. Even if you are a good employee there is no security

    Advice to Management

    Take the blinders off. There is little opportunity for upward movement and many loyal and strong employees are lost

  3. Helpful (1)

    "High pressure sales environment union protected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Miami, FL
    Current Employee - Sales Associate in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Union protection, 401k, and benefits, there's possibilities to move up but you have to move elsewhere, tuition reimbursement, stock bonus once a year, as well as discounted services. Tv, internet, home phone and wireless

    Cons

    Quotas constantly increase, more overtime increases, coaches are not the most willing to help you if you need help or have a question.

    Advice to Management

    Be willing to help people and coach not just be a disciplinarian.

    AT&T Response

    Sep 6, 2017 – Human Resources

    Thank you for taking the time to provide your honest feedback and acknowledging the things we do well. Goals help us stay competitive and to grow as individuals and as a company. But we try to... More


  4. "Very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Miami, FL
    Current Employee - Wire Technician in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    I'm very good technician for this job I have 8 years working in cable have commercial and residential skill and customer satisfying.

    Cons

    Working in raining day in small space in attic working at long distance the 1 job at other the rest is ok

    Advice to Management

    I'm good technician.


  5. "Decent place to work in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advance Technical Support/Customer Service Specialist in Miami, FL
    Former Employee - Advance Technical Support/Customer Service Specialist in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    - They have options to help you continue your studies
    - It's relatively easily to change schedules with other employees
    - Most customers are pretty easy to talk to, for the most part

    Cons

    - Constant change with no through training on bigger changes until months after things happen
    - This might be more to the Miami location but rather childish environment.
    - Focus on things that don't necessarily have to do with your stats, always a new flavor of the month
    - I don't understand their schedule changes sometimes, it's like they don't actually verify how the call flow will change and under-staff at certain hours

    Advice to Management

    Keep your employees in the loop and actually listen to them.


  6. "Attendance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attendance Manager in Miami, FL
    Current Employee - Attendance Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Stability, good benefits, tuition reimbursement program,

    Cons

    None, can't find one reason


  7. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in Miami, FL
    Current Employee - AT&T Mobility RSC in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    great benefits, competitive pay, and mobility throughout the company

    Cons

    work life balance can be hard sometimes

  8. "Sucks!but good. Lol"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Miami, FL
    Current Employee - Assistant Store Manager in Miami, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    The discount on phone service. And actually meeting descent people most of the time is very rewarding. I love technology all together ! Lol.

    Cons

    The pay is terrible. And they really don't give a q you as a person. Just your numbers. Seriously. No love.

    Advice to Management

    To just work on the employees


  9. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Miami, FL
    Current Employee - Sales Associate in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time

    Pros

    The money is good if you like sales and incentives

    Cons

    Very stressful sales environment, benefits are ok

    Advice to Management

    Improve promotions to a meritoriously ways, not who you know.


  10. "Relay assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Relay Communication Assistant in Miami, FL
    Former Contractor - Relay Communication Assistant in Miami, FL
    Doesn't Recommend
    Negative Outlook

    I worked at AT&T as a contractor (More than a year)

    Pros

    Easy job, good company, with good benefits.

    Cons

    Lack of advancement opportunities, pay was very low


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