AT&T Reviews in Miami, FL | Glassdoor

AT&T Miami Reviews

Updated August 11, 2018
157 reviews

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Miami, FL

3.6
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
74 Ratings

157 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 895 reviews)

  • "There is a proper work life balance" (in 508 reviews)

Cons
  • "work/life balance wasn't all that great" (in 1091 reviews)

  • "very long hours; no work-life balance" (in 314 reviews)

More Pros and Cons

  1. "Customer support specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Miami, FL
    Current Employee - Customer Service in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great company to work with and has a lot of benefits

    Cons

    Moving to sales and that is not working for me

    Advice to Management

    Managers should be more open to help their peers to grow within the company


  2. "Bilingual Sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Sales Representative in Miami, FL
    Current Employee - Bilingual Sales Representative in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than 3 years)

    Pros

    GREAT PAY and Extra $$ incentives as well as benefits

    Cons

    NO WORK ENVIRONMENT OR CULTURE , LOTS OF BOSSES not ENOUGH LEADERS. you feel like a number that can be replaced anyday

  3. "Good company, good benefit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Miami, FL
    Current Employee - AT&T Wire Technician in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good benefits, good salary, great environment

    Cons

    Hard to get pomoted internally.

    Advice to Management

    Good managers team.


  4. "Great Company to Start a Sales Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Miami, FL
    Former Employee - Retail Sales Consultant in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Very easy opportunity to meet and exceed sales goals.

    Cons

    Must Sacrifice school and other obligations to succeed and advance in the Company.


  5. "Small Business Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Representative in Miami, FL
    Former Employee - Small Business Sales Representative in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great pay,incentives,and benefits. They had alot of blitzes with food.

    Cons

    Too big of a company. Transferring the customer to right place was a true issue. Some things were out of your control and you had to just let it go. Building outdated only one microwave to share with more than 30 people at a time.


  6. Helpful (1)

    "Satisfied with the company great benefits but difficult to move up!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Miami, FL
    Current Employee - AT&T Wire Technician in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Job depends on you, you get to work outside of a desk, if safety is your priority you won't wave an issue

    Cons

    If you don't meet your numbers managers are going to be on top of you, when you are new you will get worst schedule

    Advice to Management

    Don't pressure the tech and the tech will help you too!


  7. "Glad to be back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Miami, FL
    Current Employee - Field Service Technician in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Benefits. Even though the position is temporary, there are still many opportunities to get open positions internally. Good chance of becoming permanent.

    Cons

    None that i can think of. Theres alot of jobs out there in low voltage that dont pay near as much.

  8. "Lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Miami, FL
    Current Employee - Retail Store Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Where's the money at. Great environment to learn and deal with people

    Cons

    Sometimes company is out of sync and disorganized.


  9. "Att"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Miami, FL
    Current Employee - AT&T Retail Sales Consultant in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T (Less than a year)

    Pros

    Discount on bill is great

    Cons

    Comission is great if its busy

    Advice to Management

    Raise hourly


  10. "Great salary but terrible treatment by management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Miami, FL
    Former Employee - Sales in Miami, FL
    Disapproves of CEO

    Pros

    The base salary is very decent compared to a lot of places in south Florida, good commission , health insurance and discounts !

    Cons

    I’m gonna be honest based on my experience , first of all don’t think this is an easy sales role , you have to work like a slave to make at least $2,000 in commission every month , you don’t just do sales , you have to deal with customer service calls and offer them different services , your supervisor will probably fire you if you don’t offer on every single call even if your customer is not willing to buy because 90% of calls people are calling to complain about their bills, as matter of fact the training is so poor , they train you so much in sales but they never teach you how to solve customer’s issues , you have to go through different systems that they don’t even show you how to use it , it’s very depressing knowing that you can’t give your best of ability because At&t doesn’t give you the right training to be successful !

    Advice to Management

    At&t should have a different department for customer service and sales , that way you can generate more revenue to your company and better customer experience, Treat your employees like professionals and provide support instead of making them feel like they don’t fit for the position and stop routing sales calls to only a few agents because it’s very unfair to give best calls to only a few agents , people are coming to work and make money to support their families !


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