AT&T Reviews in Milwaukee, WI | Glassdoor

AT&T Milwaukee Reviews

Updated October 14, 2018
57 reviews

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Milwaukee, WI

2.6
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
24 Ratings

57 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1114 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 324 reviews)

More Pros and Cons

  1. "AT&T review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Finance Manager in Milwaukee, WI
    Current Employee - Business Finance Manager in Milwaukee, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great opportunities, many ways to enhance your career. The pay is very good. Great Employee Resource Groups. I believe AT&T cares about me as an employee as a person.

    Cons

    Sometimes people are held back from moving to a new position for goofy reasons (not all of their training is completed so they can't move).

    Advice to Management

    Keep sharing your progress with the employees.


  2. "run for the hills, your life is worth more than working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Milwaukee, WI
    Former Employee - U-Verse Premises Technician in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Decent pay, steady work, but thats about it.

    Cons

    They are constanly coming up with new ways of having big brother monitor your performance and always have some new test to run that wastes your time all the while telling you to hurry up. Only two people that I have ever talked to over the course of about 10 years actually liked working as a premise technician. Also once you are in the prem tech position they want you to stay there for life so don't plan on any promotions. You are forced to work overtime with nothing more than a text notification and if you read that text while you are driving they will fire you.

    Advice to Management

    Please quit and have all new management come in.

  3. "Use your $19 billion dollars profit to hire more employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Milwaukee, WI
    Current Employee - Technician in Milwaukee, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Pay is not that bad. Technicians are nice and help each other out. Employee discount is nice.

    Cons

    No opportunity to advance. They expect technicians to work 50-54 hours per week year round. Since 2016, southeastern Wisconsin prem techs have lost almost one third of their workforce (most have quit because there is no balance bewteen family and work)

    Advice to Management

    You just received a huge tax break. Use some of that 19 billion dollars profit you made last year to hire technicians.


  4. Helpful (1)

    "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Milwaukee, WI
    Current Employee - AT&T Retail Sales Consultant in Milwaukee, WI
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    I have great co-workers. Take advantage of their tuition reimbursement and any internal training you can find. Also make sure you sign up with their 401k match when you start.

    Cons

    It’s now more service vs sales. Still starting position so work hours suck, weekend work, teaches no appreciable skill set other than sales/customer service.


  5. "Pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premises Technician in Milwaukee, WI
    Current Employee - Premises Technician in Milwaukee, WI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Currently good pay and benefits.

    Cons

    Company actively trying to lay off employees.
    Consistently adding obstacles to completing work efficiently and with the customer's best interests in mind.

    Advice to Management

    Treat employees(technicians) with respect and help them grow in their abilities not stifle them.


  6. "AT&T is a nice place to work.. I've been here over 14 years and have loved my job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate in Milwaukee, WI
    Current Employee - Customer Advocate in Milwaukee, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Union means great pay, seniority stands for something but in some departments there are very tenured reps.

    Cons

    Very different management types makes adjusting a little difficult, but if you are a well adjusted person, you should fit in well.

    Advice to Management

    Stay uniform in decisions and create and update methods and procedures.


  7. Helpful (2)

    "Cast us out like yesterday's news"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer in Milwaukee, WI
    Former Employee - Senior Systems Engineer in Milwaukee, WI
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Excellent pay and working conditions

    Cons

    They threw out many years of experience like day-old trash because they think people over 40 aren't useful anymore.

    Advice to Management

    You get what you pay for

  8. "Good pay - Head shaking decision making"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Network Services in Milwaukee, WI
    Current Employee - Manager Network Services in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Really good pay and benefits. In fact the pay and benefits are so good finding another employer to match may be difficult.

    Cons

    Crippling policies and red tape. Constant restrictions put in place to achieve unimportant results which only cause personnel to waste time searching for a work around. Get out of this business why you still can.

    Advice to Management

    There is only one goal. Provide quality service to our customers. All this talk about doing it for cheap is only costing brand reputation and customer loyalty.


  9. "AT&T salary review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in Milwaukee, WI
    Current Employee - Associate Director in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    AT&T cares about you from a education and knowledge perspective. They want their employees to be current on technology and skills.

    Cons

    AT&T cares about you until they dont. Surplus situations can be expected every 4Q due to bad financial planning. Any employees outside major hubs can expect to be let go by 2020.

    Advice to Management

    Better financial planning would avoid work slowdown and employee surplus situations in 4Q.


  10. "Uverse Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative II in Milwaukee, WI
    Current Employee - Technical Support Representative II in Milwaukee, WI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Good wage and benefits like medical and 401k.

    Cons

    Not many advancement opportunities. Varying shifts

    Advice to Management

    None


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