AT&T Reviews in Milwaukee, WI | Glassdoor

AT&T Milwaukee Reviews

Updated May 14, 2018
81 reviews

Filter

Filter

Milwaukee, WI Area

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
33 Ratings

81 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "RSC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in Brookfield, WI
    Current Employee - AT&T Mobility RSC in Brookfield, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    great benefits
    great people
    very good money

    Cons

    point system with attendance can be kind of hard for some


  2. "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Milwaukee, WI
    Current Employee - AT&T Retail Sales Consultant in Milwaukee, WI
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    I have great co-workers. Take advantage of their tuition reimbursement and any internal training you can find. Also make sure you sign up with their 401k match when you start.

    Cons

    It’s now more service vs sales. Still starting position so work hours suck, weekend work, teaches no appreciable skill set other than sales/customer service.

  3. "AT&T is a nice place to work.. I've been here over 14 years and have loved my job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate in Milwaukee, WI
    Current Employee - Customer Advocate in Milwaukee, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Union means great pay, seniority stands for something but in some departments there are very tenured reps.

    Cons

    Very different management types makes adjusting a little difficult, but if you are a well adjusted person, you should fit in well.

    Advice to Management

    Stay uniform in decisions and create and update methods and procedures.


  4. "Pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premises Technician in Milwaukee, WI
    Current Employee - Premises Technician in Milwaukee, WI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Currently good pay and benefits.

    Cons

    Company actively trying to lay off employees.
    Consistently adding obstacles to completing work efficiently and with the customer's best interests in mind.

    Advice to Management

    Treat employees(technicians) with respect and help them grow in their abilities not stifle them.


  5. "Small Business Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Brookfield, WI
    Current Employee - Sales Representative in Brookfield, WI
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Sit in a chair and make good money. You get the opportunity to help business owners in dire need at times. You also get to help bring businesses up to speed by recommending new products and technologies to increase their business. Atmosphere is good internally - good co-workers and personalities

    Cons

    Stressful days can be normal from types of calls and situations that you deal with. You need to be able to deescalate calls with tact to be successful in this role. Commission structure is tightened year over year in my short time here. Different commission structures for different reps because of the union. Doesnt feel fair that older staff in same role get higher guaranteed pay with very little stress of hitting sales goals.

    Advice to Management

    Try to create a clear path for advancement if someone shows initiative. It is currently hard to picture advancement because tenured employees in management roles dont seem to have any stress of losing their jobs and they will all likely retire in their same positions unless they move to a different department because the leadership is stagnant.


  6. Helpful (2)

    "Cast us out like yesterday's news"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer in Milwaukee, WI
    Former Employee - Senior Systems Engineer in Milwaukee, WI
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Excellent pay and working conditions

    Cons

    They threw out many years of experience like day-old trash because they think people over 40 aren't useful anymore.

    Advice to Management

    You get what you pay for


  7. "Good pay - Head shaking decision making"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Network Services in Milwaukee, WI
    Current Employee - Manager Network Services in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Really good pay and benefits. In fact the pay and benefits are so good finding another employer to match may be difficult.

    Cons

    Crippling policies and red tape. Constant restrictions put in place to achieve unimportant results which only cause personnel to waste time searching for a work around. Get out of this business why you still can.

    Advice to Management

    There is only one goal. Provide quality service to our customers. All this talk about doing it for cheap is only costing brand reputation and customer loyalty.

  8. "AT&T salary review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in Milwaukee, WI
    Current Employee - Associate Director in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    AT&T cares about you from a education and knowledge perspective. They want their employees to be current on technology and skills.

    Cons

    AT&T cares about you until they dont. Surplus situations can be expected every 4Q due to bad financial planning. Any employees outside major hubs can expect to be let go by 2020.

    Advice to Management

    Better financial planning would avoid work slowdown and employee surplus situations in 4Q.


  9. "Uverse Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative II in Milwaukee, WI
    Current Employee - Technical Support Representative II in Milwaukee, WI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Good wage and benefits like medical and 401k.

    Cons

    Not many advancement opportunities. Varying shifts

    Advice to Management

    None


  10. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Brookfield, WI
    Current Employee - Sales Representative in Brookfield, WI
    Doesn't Recommend
    Negative Outlook

    I have been working at AT&T full-time (More than a year)

    Pros

    Benefits are ok, not perfect

    Cons

    Door to door sales, not for everyone

    Advice to Management

    None


Showing 81 of 18,319 reviews
Reset Filters