AT&T Reviews in Minneapolis-St. Paul, MN | Glassdoor

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AT&T Minneapolis Reviews

Updated January 29, 2018
60 reviews

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Minneapolis-St. Paul, MN Area

3.2
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
31 Ratings

60 Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1033 reviews)

  • Life consuming, no work life balance (in 297 reviews)

More Pros and Cons

  1. "Great place to work and learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Lead in Minneapolis, MN
    Former Employee - Tech Lead in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great experience working at att. Amazing coworkers and very meaningful work. Enjoyed it very much.

    Cons

    At the moment, just cut down on some of the processes. Indeed there should be processes, but some seem to be redundant.

    Advice to Management

    Innovate faster.


  2. Helpful (1)

    "Getting to be a mess...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Senior Business Analyst in Minneapolis, MN
    Former Employee - IT Senior Business Analyst in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great benefits, discounts, etc. Work from home is available but the company actually seems to be going away from it. Good mid-level management.

    Cons

    Growing size is only making the job more confusing. Processes are terrible and confusing. Projects go nowhere. You feel like you are not doing any actual work.

    Advice to Management

    Clean it up. Need better processes, more teams splitting up the massive projects that are being given to IT. Get better people in there.

  3. "The role is great, it beats being at a store."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Home Expert in Saint Paul, MN
    Current Employee - In Home Expert in Saint Paul, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    More opportunities to create more sales and a better experience for the customer.
    Better scheduling than a retail store.
    You get to know your city since 60% of your time is spent driving.

    Cons

    Its a salary position and sometimes you’ll work more than 10 hours a day, plus being micromanaged makes you lose motivation.
    Sometimes weather is not convenient and we still have to be out.

    Advice to Management

    Make it easier for the customer to change carriers.


  4. Helpful (1)

    "Pay Cuts Pay Cuts Pay Cuts For Everyone!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Minneapolis, MN
    Former Employee - Retail Sales Consultant in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Good money to start, good benefits, fun environment to work in (with your co-workers, not anything the company does for you), that’s about it

    Cons

    God awful work life balance, goals change like the weather (always to the detriment of the employees and not leadership), no room for growth outside of retail, bad communication from mid and upper management, sell you dreams and give you nightmares instead, too much interaction with people who were not my direct report, unrealistic expectations and then accountability for not reaching expectations, not enough women holding leadership positions, not enough people of color holding leadership positions despite a lot of talk about “diversity”, WAY too much change to keep employees in rhythm and help them be successful,

    Advice to Management

    Care about your employees and your company will have better success, cutting pay and asking for more work to be done is not what a talented candidate wants in an employee trust me I am one


  5. "Business Recievables Bloomington"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Receivables, Process and Research in Bloomington, MN
    Current Employee - Business Receivables, Process and Research in Bloomington, MN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great atmosphere, team members help each other, managers are fair in work assessment, diverse group, always something new or changing, so the job stays fresh.

    Cons

    Pay. You’ll find lots of folks with second jobs

    Advice to Management

    Apply pressure to get contact signed! Don’t change your management style, it’s positive and engaging.

    AT&T Response

    Jan 29, 2018 – Human Resources

    Thank you for your positive comments and acknowledging the diversity and teamwork we pride ourselves on. We’re always working to improve life at AT&T, and your feedback is important to us.


  6. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bloomington, MN
    Current Employee - Customer Service Representative in Bloomington, MN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Half off cell service, direct Tv free plus discounts to add more channels, benefits are good and the pay is better than similar jobs.

    Cons

    Out sourcing jobs like Mine overseas. Cap on pay after 5 years. We have been waiting for a new contract since Feb.

    Advice to Management

    Management is good. It's higher up that controls the cons.


  7. "Good time at AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Minneapolis, MN
    Former Employee - AT&T Retail Sales Consultant in Minneapolis, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T (Less than a year)

    Pros

    Opportunity to learn in an environment where you can grow your skills.

    Cons

    I don't have any cons.

  8. "Good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Eden Prairie, MN
    Current Employee - Customer Service Representative in Eden Prairie, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great discounts on tv and phone service.

    Cons

    Management treats you like your just a number. They don't care about employee retention or your well being at all, as long as your numbers are good. Lots of playing favorites and letting some employees slide while others get reprimanded. Have an impossible attendance policy.


  9. "Terrible at Acquisitions"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee in Saint Paul, MN
    Current Employee - Anonymous Employee in Saint Paul, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    I keep getting paid

    Cons

    No training on how to be an AT&T employee.
    No warning that you did something wrong, they just send you a bill for what they think you did.

    Advice to Management

    Stop playing executive musical chairs and saying it's better for everyone.


  10. "No care for employees or customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Great coverage and employee plan discounts

    Cons

    Very ignorant management too stubborn to listen to concerns of customers and employees. Constantly declining in value. Drastically let's go of employees and out sources jobs.

    Advice to Management

    Listen to your employees and customers and maybe you'll still be around in the future


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