AT&T Reviews in Napa, CA | Glassdoor

AT&T Napa Reviews

13 reviews

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Napa, CA Area

2.9
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
9 Ratings

13 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "3 more years if I can make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Representative in Rohnert Park, CA
    Current Employee - Service Representative in Rohnert Park, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time

    Pros

    AT&T was a great company to work for until new management was introduced. I can say good benefits, 401k and I have worked there long enough to have my pension.

    Cons

    Unless you have a wish to be bullied, threatened, harassed on a daily basis I suggest you find somewhere else to work. No pensions for new hires, new hires pay more for benefits, lower wages than those hired prior to something like year 2000, not sure of the year but newbies are paid close to 50% less with promise of commissions.

    Advice to Management

    No need to be on us like rice on flypaper, pay attention to customer service not just sales. Customers should come first not just thinking of your bottom line and the next call coming in for the numbers and next sale. The customer can feel it AND hear the manager. Make the atmosphere fun not depressing and stressful with the threat that on a daily basis someone will be suspended or fired. Toxic office.


  2. "Overall review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rohnert Park, CA
    Former Employee - Customer Service Representative in Rohnert Park, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T (More than 10 years)

    Pros

    Pay was excellent, healthcare, 401k and pension provided. Hours were good. Vacation time and pto time was plenty. Union job.

    Cons

    Very stressful environment. Sick time was maximum 3 days per year. Tardy if 2 minutes late which counted as an occurrence toward total sick time. Anything over 3 occurences you get suspended a day without pay.

    Advice to Management

    Treat people like human beings, not machines. Take an example from Google or Yahoo...their employees are rarely out sick because they actually like working tgere!

  3. "Used to really like my job until AT&T took it over. They have laid waste to so many good techs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Cotati, CA
    Current Employee - Technician in Cotati, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Vehicle and tools provided
    Every once in a while, I get my normal days off
    Get to take my van home which might be changing once AT&T gets done screwing us over with everything else that made working for DTV good

    Cons

    Forced to work 6 days a week
    Pay was cut 25%
    Power taken away from supervisors
    No news on how to get raises
    Hires new employees at higher dollar amount with less experience than me
    B.S. bonus structure
    Zero incentive
    Only way to make good money is to sell your soul and work 10 hours everyday

    Advice to Management

    Give information as to how techs can recieve pay raises
    Make a new bonus system that does a better job to incentize employees to make better use of their time


  4. "Micro Managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Rosa, CA
    Former Employee - Anonymous Employee in Santa Rosa, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T part-time (Less than a year)

    Pros

    Great experience for someone in college. The pay was great and overall it was fun

    Cons

    You are micro managed all day long.


  5. "Very challenging to balance and prioritize diverse demands in an industry of perpetually evolving technology."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OSP Network Design Engineer in Santa Rosa, CA
    Current Employee - OSP Network Design Engineer in Santa Rosa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Never boring. Access to unmatched resources for continued learning, personal and leadership development, and keeping pace with emerging trends and technologies.

    Cons

    Persistently heavy workload makes it difficult to exploit available resources for transformational learning and growth. Many newer personnel require intensive mentoring and oversight due to a critical lack of experience and familiarity with RBOC/ILEC facilities, systems, and terminology.

    Advice to Management

    Be alert for high potential employees that are bogged down with day-to-day responsibilities and who would otherwise excel and make a much more meaningful contribution to the enterprise.

    AT&T Response

    Jul 6, 2017 – Talent Acquisition Manager

    Thank you for your feedback and acknowledging the leadership development and training we pride ourselves on. We are now so much more than just a wireless company and that comes with a lot of initial... More


  6. Helpful (1)

    "Benefits outweigh the Quality of Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Rohnert Park, CA
    Current Employee - Sales Representative in Rohnert Park, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Benefits for a family is the best you can get from a Fortune 500 company. AT&T provides great accommodation for when you're kids are sick for that one day or when your kids have an event, they'll allow you to be off for those hours. Vacations are max to four weeks including sick days and paid days off. Its nice. You'll always get Sunday's off.

    Cons

    Quality of work is not so great. Its a call center job. Management most times treat you like you're Kindergartners, they need to retrain those managers. Its a tiring job on the phones non-stop. Hours are up to 7:15pm but most of the time don't get off the phones till 7:45pm. Very difficult to move up. No chance to relocate if you want to. They make it difficult others to find a new job, have to go through several procedures in order to apply. Its better to just go to att.com and do a career search to find the jobs you want but they won't take you through that channel, only non-employees. Human Resources people/dept are not as helpful.

    Advice to Management

    Re-train manager to provide professionalism and respect to the people they work with and because they are they're "immediate" supervisor to their position doesn't mean you command people in a tone or manner as if they were their school children. Its very demeaning. I have already addressed it several times but new managers arrive and come and have same approach.


  7. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Santa Rosa, CA
    Current Employee - Retail Sales Consultant in Santa Rosa, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great pay and benefits. Also, as you seniority grows with the company, your schedule get beater

    Cons

    Balancing life and work CB be difficult when you first start because you always will end up working weekends.

  8. "A great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Manager in Rohnert Park, CA
    Current Employee - Retention Manager in Rohnert Park, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    You have an opportunity to help change the lives of those who you manage and you can make great money while doing it.

    Cons

    You will work long hours roughly 60 per week. It will be difficult to have a work life balance.

    Advice to Management

    There must be a work life balance. It is up to you to make sure that it is happening.


  9. "Engineering administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecommunications Engineering Administrative in Rohnert Park, CA
    Former Employee - Telecommunications Engineering Administrative in Rohnert Park, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great benefits, vacation and paid time off that accrues with seniority, union

    Cons

    Increasingly monitored and evaluated to the point where it is difficult to do ones job. Focus is on attaining numbers and productivity, although upper management is unaware of actual job functions


  10. "Advertising Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ADVERTISING CONSULTANT/SALES REPRESENTATIVE in Petaluma, CA
    Former Employee - ADVERTISING CONSULTANT/SALES REPRESENTATIVE in Petaluma, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T (More than 10 years)

    Pros

    Assigned accounts,Kept 80% of accounts sold,created relationships with customers. Good money.

    Cons

    Stressful deadlines,Travel 9 months a year,

    Advice to Management

    More support, less sales people per manager


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