AT&T Reviews in Nebraska | Glassdoor

AT&T Nebraska Reviews

Updated September 24, 2018
11 reviews

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Nebraska

2.4
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
6 Ratings

11 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1134 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. "Directv Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DirecTV Technician in Omaha, NE
    Current Employee - DirecTV Technician in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Very supportive in your career goals. Benefits are great. Training is World Class

    Cons

    the amount of time it takes to transition from one position to another.


  2. "You will only sell DIRECTV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Papillion, NE
    Former Employee - AT&T Retail Sales Consultant in Papillion, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    NONE, unless you like to be mistreated.

    Cons

    -No work/life balance
    -Working retail hours
    -Dealing with angry customers at least 50% of the time
    -Micro-managed
    -You never fully leave on good terms because they WILL not hire you back
    -Benefits would be great if you were offered them. I work there for almost a year and never got any commutation on them, I wasn’t the only employee this happened to.
    -They only care about selling directv
    -Management plays favorites

    Advice to Management

    Unionize your management as well. You obviously need to with all the issues you have.

  3. "AT&T messed up a good thing for Installation Techs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home/Business Installation Tech Tier III in Omaha, NE
    Former Employee - Home/Business Installation Tech Tier III in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    They Supply you with a Van, Tools, equipment, training, and support to Do your job

    Cons

    They went Union and Managers no longer manage their team at all... used to be Pay by the jobs/work you accomplished... now it's Hourly and you are just a # not a person.

    Advice to Management

    Nothing to advise new owner Sucked out the life of the Company


  4. Helpful (1)

    "Great company to work for if you don't want a life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician in Omaha, NE
    Current Employee - Installation Technician in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great pay, decent benefits, independence provided in field.

    Cons

    Constant fluctuating schedule, no solid punch out time, very limited time with family, short notice on schedule changes, unpaid commute to and from work until after the first hour of driving, management constantly in a bad mood, no incentive to work together (everyone is out for themselves, and is unable or unwilling to help anyone else)

    Advice to Management

    treat your employees like people. stop looking for every opportunity to lower morale.


  5. "Global Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Executive in Omaha, NE
    Former Employee - Global Account Executive in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Worked full-time for 10+ years, Good work life balance, decent benefits, most people are very tenured and have worked there for 20+ years, decent salary but commission on the business side is pretty much managed to 90-100%.

    Cons

    Opportunity to make big commissions or bonuses are long gone in the enterprise business side, annual raises are only 1-5%. If you aren't in the Dallas or Atlanta headquarter offices you will have a difficult moving up or into any other positions. Stagnant upper management that needs that have been there WAY too long. Lacks innovation, internal processes are killing this company and it is too big to be agile and transformational.

    Advice to Management

    Offer anyone over 20years a package to leave and move on. Let your employees work from home,,,you're a communications company not a brick and mortar store. Invest in your people and exposed them to other positions in the company.


  6. "Directv Contractor (Synergies3)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Installation Technician in Omaha, NE
    Current Contractor - Installation Technician in Omaha, NE
    Doesn't Recommend
    Neutral Outlook

    I have been working at AT&T as a contractor (Less than a year)

    Pros

    Fair pay, no direct supervision, fun job

    Cons

    waiting for equipment, Supervisors usually arrives around 10am with equipment, which is 2 hours after your first jobs start time. poor unpaid training, you basically just ride along with another technician for two weeks, Deceptive, was told that although I would not be paid for training I would get my meter and supplies to offset it, about $20000, NOT TRUE, they deduct it from your pay. During the phone interview they asked if I could go three weeks with out a paycheck, however, it was 6 weeks before I got my first paycheck, because after two weeks of unpaid training, I went into the field on my own, but the pay from Directv for that weeks isn't for two weeks, which is paid to Synergies which holds it for another two weeks. Which, when you have to buy tools, ladders and gas is tough. No advancement opportunities. No bonuses. No Benefits. Most of this is on the Synergies3 side.

    Advice to Management

    Be honest and upfront when interviewing. Expect your supervisors to be professional and not be the last one in the office and the first one to get off for the day. Do not let it be tolerated that techs are waiting around the warehouse for hours waiting for the equipment they need to install.


  7. Helpful (1)

    "What have you done for me today?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Omaha, NE
    Current Employee - Retail Sales Consultant in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    The benefits of working in a unionized workplace are tremendous. Solid pay, benefits and double over time on holidays. The job does not require a college degree, only a friendly demeanor is required.

    Cons

    Commission is not what it used to be, and should never be relied on. The commission structure was changed in 2013 to emphasize new growth over quantity. You can help 20 people in a day and still get yelled at because they did not add new services. Helping existing customers is a waste of time, unless they are adding new monthly revenue to their bills. Pressure to sell things to customers they don't want or need is extreme. There are sales goals, and there are goals set so high the only way to achieve is through fraud, with holding information, or misleading.
    Work life balance is horrendous. No set schedules, never leave work on time, schedule can be changed last minute to suit managers whims, meetings at 7am in morning on the same day you work till 830pm, 6 day work weeks when someone takes a vacation, the list goes on. While the money is decent you have to ask yourself if it is worth never having a weekend off, and never being able to have regularly scheduled activities?
    They say all bad stuff rolls down hill. Management at the top has set unreasonable goals and that pressure continues down hill until it hits the sales consultants. Here is an incomplete list of goals each rep has to measure up to. New small business activations, new activations, new monthly reoccurring revenue, accessory or one time sales, new tablets activated, new hot spots activated, wireless home phone systems activated, Isis mobile wallet activations, mobile protection packs sold (which is NOT the same as insurance, insurance costs less), and so on.
    Now have a member of management critique every interaction with a customer you do and hold you to that incomplete list above. Did you hit each and every point on their list regardless of whether the customer was buying or just getting help with existing services?

    Advice to Management

    If I were in management I would be very worried about the hemorrhaging of tenured reps, and unfilled job openings. If what you have been doing is causing everyone to leave the company, then maybe you should stop, and change your behaviors? Your customers certainly notice when their favorite rep is gone, and they certainly notice when the new guy does not have the experience to handle their problems.

  8. "RSC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Omaha, NE
    Current Employee - Retail Sales Consultant in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Good pay
    Union
    Benefits
    Great paid training
    Lots of discounts-cars, retail,electronics

    Cons

    Lots of quotas
    Lots strict rules
    Strict time policies

    Advice to Management

    Tell us more about the store metrics


  9. "Used to be great and fun. Then they stopped caring about the employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Omaha, NE
    Former Employee - Retail Sales Consultant in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Decent pay.
    Free cell phone.
    Union provides great healthcare.

    Cons

    Leadership has a tendency to whip employees instead of motivate them.
    Leadership hides behind lies such as "the union won't allow it".when the union does.
    Attendance points have strings attached to them.
    Have to plan out two months in advance to get a day off.
    If you use a day off you get a point.
    If you're sick you get a point.
    If you have bereavement somehow management decides to give you a point.
    The values they train you on in new hire training get thrown out the window as soon as you hit the sales floor.
    Promises for higher up job opportunities are typically given to someone out of state.

    Advice to Management

    Motivate your employees. Be your own boss. Realize you control your environment not the share holders. Doing this will result ina much happier and productive sales force.


  10. "good times"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Omaha, NE
    Current Employee - Retail Sales Consultant in Omaha, NE
    Recommends
    Approves of CEO

    Pros

    Can be a fun place to work most of the time. I recommend working at at&t to anybody who can handle a more than moderate amount of pressure and has a thirst for technology. Compensation is more than what most americans make by far. You get awesome health care and there is plenty of room to move up in the company.

    Cons

    There are some mean people out there. Sometimes the company doesn't feel like it has your back as much as they have the customers.

    Advice to Management

    Bend over backwards for your reps and always have their backs no matter what. Your money is made off of what THEY do not what YOU do.


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