AT&T Reviews in New York City, NY | Glassdoor

AT&T New York City Reviews

Updated November 21, 2017
649 reviews

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New York City, NY Area

3.6
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
294 Ratings

649 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Very well organized company who invests money in training their employees for success."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Manager in Yonkers, NY
    Former Employee - Retail Sales Manager in Yonkers, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Well trained, invests good money in their employees. Pays well and commission isn’t horrible. Company discounts are always a plus.

    Cons

    Commission isn’t bad but it’s taking a turn for the worse. The company is getting too political and corporate greed is messing it up unfortunately.

    Advice to Management

    Stay loyal to your employees and stop being greedy. Asking for managers to work more hours and slowly paying them less isn’t the way.


  2. "Service Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in New York, NY
    Former Employee - Customer Service Manager in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    remote position, grew trusting relationships with customers and a few with sales, good benefits, team environment

    Cons

    Sales isn't kept accountable but we were. Unstable for job stability. Many hours working on weekends and night depending on accounts.

    Advice to Management

    Sales isn't kept accountable and issues then fell on our level instead. Advice is to keep everyone in the loop so accountability is clear.

  3. Helpful (1)

    "rsc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in Flushing, NY
    Current Employee - AT&T Mobility RSC in Flushing, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T (Less than a year)

    Pros

    good work life balance,flexable schedule

    Cons

    lack of salary increase, comp getting lower and lower


  4. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Nanuet, NY
    Current Employee - Sales Support Representative in Nanuet, NY
    Recommends
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    As a retail worker, I have very good benefits and solid pay with opportunities for advancement.

    Cons

    Poor work/life balance. Typical retail hours and working weekends.


  5. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Valley Stream, NY
    Former Employee - Anonymous Employee in Valley Stream, NY
    Doesn't Recommend
    Positive Outlook

    I worked at AT&T part-time (More than 3 years)

    Pros

    Cashier and Stock and Loaded and Unloaded

    Cons

    Food Service and Sales Associate and Customer Service


  6. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in New York, NY
    Current Employee - Retail Sales Consultant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    good pay
    commission structure is good
    medical insurance is also great

    Cons

    work life balance is not good
    pressure on sales by some managers

    Advice to Management

    point system development


  7. "One of the largest telecommunications companies in the world."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Consultant in Piscataway, NJ
    Former Contractor - Consultant in Piscataway, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T as a contractor (More than 10 years)

    Pros

    There is an incredible amount of resources available to improve your skill set and develop professionally if you do the research.

    Cons

    I can only speak on my experience as a consultant. In the 15 years I worked there, it was under 6 different contracts with 3 different firms. Job security/stability was always a challenge since every contract is at the mercy of the annual budget. More a fact of life than a “con”.

    Advice to Management

    Hire more permanent and maintain the experienced knowledge base the organization helped develop.

  8. "Great pay. Long hours. Decent vacation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Mount Kisco, NY
    Current Employee - Retail Sales Consultant in Mount Kisco, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    If you sell what the company wants then you will have the potential to make a lot of money. Starting salary is good plus you get commission.

    Cons

    Long hour shifts and sick/point system sucks. The goals get stressful at times and they are usually higher than wanted.

    Advice to Management

    More realistic goals.


  9. "Senior Solutions Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Middletown, NJ
    Former Contractor - Anonymous Contractor in Middletown, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T as a contractor (More than 10 years)

    Pros

    Flexible work arrangements, highly supportive colleagues, decent work/life balance.

    Cons

    There are still some in Senior Management who believe that an employee needs to be in Texas to advance his or her career

    Advice to Management

    Technology is what made AT&T great. More focus and investment into core technology to deliver services better faster and cheaper than anyone else will lead to continued long term success. Investing in content is a gamble.


  10. "As corporate as it gets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - L3 Director in Elizabeth, NJ
    Former Employee - L3 Director in Elizabeth, NJ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Friendly environment, great colleagues, unbelievable wealth of information at your fingertips, prominent brand, above average compensation when everything is considered

    Cons

    Very SSSSSLLLLLOOOOOWW to change, extra bureaucratic (think 300K+ employees), very slim opportunity for growth, decisions made in stratosphere with tons of (unnecessary) management layer between the decision makers and the actual do'ers

    Advice to Management

    Have some guts and cut down the org chart. you have too many middle management layers filled with dinosaurs who add ZERO to the productivity of the company.
    Also, Dallas is NOT the center of the universe. You are losing big on talent and dynamic buy chasing real estate and municipality tax benefits and forcing the world to come to Dallas. forget the SBC mentality, it is a new era already!


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