AT&T Reviews in New York City, NY | Glassdoor

AT&T New York City Reviews

Updated October 29, 2018
723 reviews

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New York City, NY Area

3.4
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
338 Ratings

723 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1124 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 328 reviews)

More Pros and Cons

  1. "Great overall employer!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior - Network Support in Paramus, NJ
    Current Employee - Senior - Network Support in Paramus, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    50% off phone service
    50% off accessories
    Decent benefits

    Cons

    Not enough focus on career advancement
    Large companies usually equal a lot of red tape


  2. "Good place to intern - Learn alot and get paid well."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Technical Intern I in Middletown, NJ
    Former Intern - Technical Intern I in Middletown, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T as an intern (Less than a year)

    Pros

    Pay's very well for the area. People are very nice and always looking to help you learn and network. Great work life balance, you are capped at 40 hours a week as an intern. Generous with paid time off. Set your own hours, with approval from your manager.

    Cons

    Sometimes you might be idle with nothing to do if you are stuck waiting on other people, depends on what group you are in.

  3. "Associate Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Middletown, NJ
    Former Employee - Anonymous Employee in Middletown, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good people, decent pay, good benefits

    Cons

    Poor management, treat employees poorly, greedy, constantly doing lay offs

    Advice to Management

    Get your act together, you let good people leave and keep the bad workers


  4. "A Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Bedminster, NJ
    Current Employee - Senior Systems Engineer in Bedminster, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Pay is generally good. Benefits are good, though the 401k match could be better.

    Cons

    Management has an anti-telecommuting bias, strange for a company that used to tout the concept.

    Constant reorgs, often done arbitrarily and sometimes reversed a year later.

    Multiple layoffs per year, with no end in sight

    A constantly changing long term strategy; one year its a telecom company, the next year its a software company, now its an entertainment company. Reacting to changing environments is admirable, but when your 5 year plan changes annually, it seems like someone isn't planning properly.

    Advice to Management

    Senior management seems to have forgotten that its employees are what made the company great, and, instead, seem to have become complete slaves to Wall Street. The short term fixes are going to create long term issues.


  5. "No everything is what it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in New York, NY
    Former Employee - Sales Support Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Good insurance benefit and hourly pay. If you do overtime your check looks decent. The company is union base Cwa. Always room to grow within the company.

    Cons

    The management team doesn’t acknowledge the frontline employees labor. Most of the “new management” never worked in a retail location therefore they wouldn’t understand the struggle to close a sale. Store managers and assistant managers need better training on basic operations and customer service. This company try to hide behind “ethic sales” in reality it isn’t true. If an employee makes a complaint against management about COBC, that employee becomes a target of mistreatment. The company might seem good from outside but in reality unless you willing to live in AT&T turn around.

    Advice to Management

    A leader is a teacher not a dictator. A business isn’t your high school locker room but a place where you divided the personal and the business. Most importantly before hiring new managers try to see beyond the sales.


  6. "Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSC in Brooklyn, NY
    Current Employee - RSC in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good benefits, Union. Overtime and occasional sales incentives

    Cons

    Work life balance is non existent. I do not feel appreciated as an employee


  7. "Requirements Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Requirements Analyst in Middletown, NJ
    Former Intern - Requirements Analyst in Middletown, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T as an intern (Less than a year)

    Pros

    Great group of people. Hiring manager cared about retaining talented employees.

    Cons

    Too many processes and procedures in place.

  8. "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in New York, NY
    Former Employee - AT&T Retail Sales Consultant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T part-time (More than 3 years)

    Pros

    Great discounts and decent commissions checks

    Cons

    Work Different hours and commission drive sales numbers.

    Advice to Management

    Sales goals need to be realistic and be sympathetic to employees with family hardships.


  9. "Associate Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in Middletown, NJ
    Current Employee - Associate Director in Middletown, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Benefits are good, including 401K, match and Paid Time Off

    Cons

    Constant downsizing. Literally, little to no opportunities in the state of NJ. Dallas, TX is King!

    Advice to Management

    Need to be more progressive to become real media and technology company. Practice what you preach - work anywhere is message to outside world, but work in the office is message to employees


  10. "AT&T treats employees like family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Jersey City, NJ
    Current Employee - AT&T Retail Sales Consultant in Jersey City, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    There’s enough in this company to make as much money as you want to just have to have the ambition

    Cons

    There’s a lot of competition in terms of moving up


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