AT&T Reviews in New York, NY | Glassdoor

AT&T New York Reviews

Updated September 26, 2018
235 reviews

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New York, NY

3.1
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
108 Ratings

235 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1125 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 329 reviews)

More Pros and Cons

  1. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in New York, NY
    Former Employee - Retail Sales Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    SO many benefits and opportunities

    Cons

    doesn't have a good 401k plan.

    Advice to Management

    get better 401k plans


  2. "No everything is what it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in New York, NY
    Former Employee - Sales Support Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Good insurance benefit and hourly pay. If you do overtime your check looks decent. The company is union base Cwa. Always room to grow within the company.

    Cons

    The management team doesn’t acknowledge the frontline employees labor. Most of the “new management” never worked in a retail location therefore they wouldn’t understand the struggle to close a sale. Store managers and assistant managers need better training on basic operations and customer service. This company try to hide behind “ethic sales” in reality it isn’t true. If an employee makes a complaint against management about COBC, that employee becomes a target of mistreatment. The company might seem good from outside but in reality unless you willing to live in AT&T turn around.

    Advice to Management

    A leader is a teacher not a dictator. A business isn’t your high school locker room but a place where you divided the personal and the business. Most importantly before hiring new managers try to see beyond the sales.

  3. "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in New York, NY
    Former Employee - AT&T Retail Sales Consultant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T part-time (More than 3 years)

    Pros

    Great discounts and decent commissions checks

    Cons

    Work Different hours and commission drive sales numbers.

    Advice to Management

    Sales goals need to be realistic and be sympathetic to employees with family hardships.


  4. "Sr Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    good salary, bonus, decent paid time off

    Cons

    a highly hierarchical company with many management layers


  5. "SALES CONSULTANT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Second Level Marketing in New York, NY
    Former Employee - Second Level Marketing in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Safe working , nice coworkers, some good managers, medium benefits,non -contribution pension ,regular work hours.

    Cons

    Poor medical coverage change from medicare to unitedhealthcare as primary that some of my health providers refuse resulting in searching for different providers who accept the less desirable coverage .
    No pension cola.

    Advice to Management

    Management should try to live on these changes


  6. Helpful (1)

    "Senior Project Program Manager"

    StarStarStarStarStar
    Current Employee - Senior Project/Program Manager in New York, NY
    Current Employee - Senior Project/Program Manager in New York, NY

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Competitive Salary
    Good Maternity Leave
    Decent Benefits

    Cons

    Lots of Red Tape
    Little to No Communication
    Impersonal


  7. "Good Company and Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in New York, NY
    Former Employee - Sales Executive in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Excellent bennies.... Salaries are great too!

    Cons

    Some people should not be managers and should be weeded out from these positions.

    Advice to Management

    Keep your ears and doors open!
    !

  8. "Be ready for changes over and over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in New York, NY
    Current Employee - Retail Sales Consultant in New York, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good company to grow and comes with good benefits.

    Cons

    Heavy on demanding on sales

    Advice to Management

    Personalize with your employees and don't focus too much on getting sales. Be creative on how to motivate your team and not just pressure.


  9. Helpful (2)

    "senior client service project/program manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in New York, NY
    Current Employee - Senior Project Manager in New York, NY
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    good pay and benefits some flexible work hours

    Cons

    work lots of hours, weekends nights some 24x7

    Advice to Management

    Stop outsourcing US jobs its degrading the service to the clients in a big way. The little money saved will be reflected in client satisfaction.


  10. "Go with a different cell company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in New York, NY
    Current Employee - Retail Sales Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    Pay
    50% off phone bill
    $10 Directv

    Cons

    There are a lot of cons working with AT&T. They expect you to solicit to small business on and off the clock. They expect you to solicit to the police department and fire department for new lines. If you don’t you will get written up for not submitting business leads. Don’t expect sales support from your management. I went through 2 mangers in less than a 6 months period. Both will not assist you in sales and close and will sit in the office. I thought sales mangers are supposed to help you close sales but I was wrong, mangers sit in their office all day and only come out when it’s close to them leaving. Even though AT&T is a cell phone company they considers themselves a Cable and Internet company. Reps who work part time have quotas just the same a full timers. Even though part timers work half the hours less. You’re expected to pitch everything to a customer new line phone, new line tab/watch, accessories, insurance, Directv/UVerse, and streaming services. Instead of learning needs and tailoring the experience to your customer. If you don’t hit your numbers in Directv/UVerse, internet and business you have to go to a mandatory meeting for 2 hours and role play. They don’t care about new lines just entertainment. I think AT&T was a good company at some point but all the reps in my store are looking for new employment. They closed out the full time position so they only hire part time.

    Advice to Management

    Reps who hit sales goals doesn’t automatically mean they’ll make good mangers. Sales mangers are supposed to help reps team sale and close a sale if a customer is on the fence. Customers don’t know that AT&T is a cable and internet company. Have reps learn needs from their customers instead of pitching every product we offer. When having a BOGO don’t always tie TV service with it, it’ll make them go to other providers because that’s not a requirement. Get better mangers.


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