AT&T Reviews in New York State | Glassdoor

AT&T New York State Reviews

Updated April 22, 2019
374 reviews

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New York State

3.0
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
169 Ratings

374 Employee Reviews

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Pros
  • "The pay and benefits are really amazing" (in 976 reviews)

  • "very good work culture, good work life balance" (in 573 reviews)

Cons
  • "Not much work life balance without seniority" (in 1182 reviews)

  • "No work life balance or personal consideration" (in 348 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Jamestown, NY
    Former Employee - Sales in Jamestown, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T (More than a year)

    Pros

    Work environment, positive people and a great time!

    Cons

    Can't think of any cons

    Advice to Management

    N/A


  2. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Company trying hard to make aggressive strategic pivots. Product quality is very important.

    Cons

    Little in the way of upward opportunity for employees outside of Dallas. Way too many constant layoff rounds where location and relationships trump performance in determining those selected for layoffs. Incredibly bad for the spirits of employees.

    Advice to Management

    Utilize your human resources better; employees should be tracked and leveraged based on accomplishment history, not their office location.

  3. "Changing direction and "Empire Building" by Business Organizations and mid-level management causes instability."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Professional in East Fishkill, NY
    Current Employee - IT Professional in East Fishkill, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Independent work and work-from-home opportunities in IT provide a good work-life balance for employees outside AT&T core data centers.
    As a work-from-home employee, I give the extra time that I would normally be commuting if I worked in a traditional office - because I want to excel for my Team and the company.

    Cons

    No job stability - Mid level (4-6) management are constantly fighting to build empires to look good to their upper managers. This isn't always in line with direction from CEO.
    In 2019 this means dismissing all work-from-home employees outside core "Collaboration Zones" in the US. This is disrupting the business and people's lives.
    This is also fostering an overall feeling of mistrust throughout the entire company.
    There is no respect for the individual employee!

    Advice to Management

    Manage your people and let the people manage your business!
    Mass resource actions of 2018/2019 are stripping the business of valuable skills and stressing the remaining employees with picking-up the workload. Things are breaking in the Services groups and upper level management is blind to this breakage.


  4. "No Management Accountability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in Buffalo, NY
    Current Employee - AT&T Mobility RSC in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay is decent, but they are slowly taking away commissions. If you put your time in, you get a good schedule, but that typically means 5+ years. Until then, expect to work every night and weekend.

    Cons

    Absolutely no accountability within management. Everything is so negative in every aspect of day to day life. You sell 1, they want 2. You sell 10, they want 20. If your store is not doing well, management will be all over micromanaging you, typically with lesser sales skills than you have. If your store is doing well, managers are nowhere to be found and being paid to be absent. They take credit for your sales and turn their back on you when things go awry. Management is very strict on time and punctuality, but managers never seem to be at work when they are scheduled to work. They will push unethical sales practices on you and will write you up if you do not follow them. A highly recommend employment elsewhere.

    Advice to Management

    Get rid of store managers. They are useless and literally provide no benefit to the customers or employees. Hold them accountable. If we get pointed for being 5 minutes late because of a car accident, and your managers work 3- 5 hour shifts, your employees will be unhappy. AT&T retail is crumbling and a mass exodus of employees is happening.


  5. Helpful (1)

    "Cutting it's way to prosperity... ...or not..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Management in New York, NY
    Current Employee - Middle Management in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Not sure there are many left

    Cons

    Constant cuts to an already slim and extremely productive workforce that has been continually cut for 20 years. Awful morale. Last year's "tax cut bonus" announced by POTUS appeared to have come from raise pools, replacing annual review increases. Speed and lowest cost are king, quality is an afterthought, a bit of balance would be nice.

    Advice to Management

    Stop buying external businesses you can't pay for that can't support themselves.


  6. "Great place for a visit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Marketing in New York, NY
    Former Employee - Product Marketing in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Fantastic benefits, company is stable, once you are in you can get by with minimal effort (if that is what you are looking for)

    Cons

    Political nightmare, everyone works in silos and primarily focus just on their own needs, very weak sales force with a shockingly low level of knowledge about mobile technology. Middle management will not let you call the emperor naked; if you discuss areas that need to be improved it is often turned back on you as being negative.

    Advice to Management

    Need wholesale change to majority of the sales force so you have people that understand the solutions you sell. Things only happen in Dallas, if you don't work there you are treated as an outsider.


  7. "Enterprise Account Executive (PCG)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Account Executive in New York, NY
    Former Employee - Enterprise Account Executive in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Good spring board for other employers and careers in sales.

    Cons

    Low pay relative to “tech” market, lack of internal resources, etc. Too much middle management. Non existent culture.

    Advice to Management

    There’s a lot to fix.

  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Brooklyn, NY
    Former Employee - Retail Sales Consultant in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    The pay is good hourly but if you can sell then the commission is awesome

    Cons

    Commission has a cap and you’re limited on what you can make commission off of


  9. "Good but taxing Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Massapequa, NY
    Former Employee - Retail Sales Consultant in Massapequa, NY
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great pay and commission if but hard to make real money

    Cons

    Management and Upper Management need better training to how to handle multiple situations

    Advice to Management

    Learn and make an effort to connect with your team on a personal level


  10. "Sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in West Babylon, NY
    Former Employee - Sales Associate in West Babylon, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than 3 years)

    Pros

    Being part of union if it’s still available

    Cons

    To overwhelming not enough pay for the work and stress you will have literally makes you a shark when it comes to sales benefits are not all that great should really offer better compensation with everything the reps sell for them but instead the venture off to establishing different business then building on what they have.

    Advice to Management

    Micro managing and pushing sales to be number one will not last forever team building and making your team happy will making and effective plan on how you will set goal and accomplish would work more effective then coaching and write ups


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