AT&T Reviews in Oklahoma City, OK | Glassdoor

AT&T Oklahoma City Reviews

Updated July 11, 2018
83 reviews

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Oklahoma City, OK

3.5
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
41 Ratings

83 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Manager Supervisor in Oklahoma City, OK
    Former Employee - Call Center Manager Supervisor in Oklahoma City, OK
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    leading others to be successful at their job
    meeting and exceeding performance targets
    traveling the world to partner with various sites

    Cons

    the pressure and threats from leadership to meet daily sell targets

    Advice to Management

    Be a leader to your employees, do not just manage employees


  2. "Advanced Technical Support (Call Center)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advaned Technical Support in Oklahoma City, OK
    Former Employee - Advaned Technical Support in Oklahoma City, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Good training and floor support. Decent pay for an unskilled position. Phenomenal insurance for bargained employees.

    Cons

    The Union makes it very difficult to get fired, so the best workers are on even footing with the worst workers who've learned to game the rules. Management shuffles the culture far too frequently. During my 9 years there, the culture shifted from knowledge-oriented to script-oriented, and the quality of support customers experienced suffered considerably afterward. Lowest levels of management are generally good, but area managers and directors are too often condescending jerks.

    Advice to Management

    Stop threatening to shut down an entire center when employees voice their concerns about a major culture shift; it's manipulative and insulting.

  3. "Retail Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Retail Store Manager in Oklahoma City, OK
    Current Employee - Assistant Retail Store Manager in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay, discounts, vacations, pay, and pay again

    Cons

    Everything else is absolutely terrible.

    Advice to Management

    Hypocrisy is horrible in this company. As an ASM you are expected to motivate and develop a team of sales representatives with positive reinforcement, only to get on a call where you are specifically reminded that you are easily replaceable and lookout for the next surplus.


  4. "Good luck... Not worth the 1 star rating I had to give."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Oklahoma City, OK
    Former Employee - Manager in Oklahoma City, OK
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Not working there. Did make great friends with other employees. Feel sorry for a few of them still there and trying to get out.

    Cons

    Communication is nonexistent. Funny since AT&T started as a communications company. Base pay is below state and national averages. Benefits arent great but not the worst. You are just a number and always will be regardless of how well you do with this company. Constant lay offs and zero job security. CWA union is in bed with the company and does not represent employees as promised. Upper management consists of multiple people on CWA payroll.

    Advice to Management

    Start treating your employees and your customers like you value them.


  5. "No love lost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Partner Manager in Oklahoma City, OK
    Former Employee - Strategic Partner Manager in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Discounts on cell service and Directv, benefits were OK but union workers have better benefits than Management

    Cons

    Toss you out like trash when they are done with you
    Some supervisors are awesome, some (like my last one) are ego maniacs who don't care one bit about their people

    Advice to Management

    Get to know your people, show you care. We are not disposable...oh wait!! Yes we are.


  6. "Mobility and Entertainment Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Frontline Sales Representative in Oklahoma City, OK
    Current Employee - Frontline Sales Representative in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great benefits
    We are able to work with the union
    Nice atmosphere
    Pay raises

    Cons

    Quality of calls for a sales environment are challenging.

    Advice to Management

    Go above and beyond for your employees. If you notice they are not meeting metrics go over calls with them to see how they can improve.


  7. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Oklahoma City, OK
    Current Employee - Retail Sales Consultant in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great environment to work at with room to grow, and to earn what you deserve. Great benefits, 401k, discounts on service and on accessories. Perfect job if you like working with people and the latest technology. I’m very happy with the opportunities at this job.

    Cons

    Some days can be grueling if your store is short staffed. Pressure to exceed or at least meet goals (not a problem if you are money motivated). From what I’ve heard, the money used to be better.

    Advice to Management

    Make sure that your focusing on what motivated individuals. Some are not driven by what others are.

  8. "Customer Loyalty Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Loyalty Specialist in Oklahoma City, OK
    Current Employee - Customer Loyalty Specialist in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Excellent Benefits, Ongoing Training, Competitive Salary and Bonuses. Multiple products to sell and many ways to make money. There are plenty of advancement opportunities or to move to different areas of the organization.

    Cons

    AT&T is what it is. We can complain all day but if you choose to work there, accept that it is a challenging environment, work hard, make the best of it, be positive, be on time, show up, follow your M&P and chances are this will equal success.

    Advice to Management

    Just realize there are certain things outside of employees control such as having to transfer customers to tech support, and if a customer has to call back. Not sure why we are being penalized for that. This is the main issue I have right now but I live with it and will continue to give it all I have. I love AT&T and I love working here despite the fact I don’t agree with everything they do. Besides there is no perfect place to work.
    Thank you for taking steps to make work life balance better! :)


  9. Helpful (1)

    "great money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leveraged Service Representative in Oklahoma City, OK
    Current Employee - Leveraged Service Representative in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    money is the main pro also the fact that att is good to have on your resume , for the most part consistent schedule, alot of vacation, and perks for health insurance all benefits are pretty good

    Cons

    very strict attendance rules, goals are constantly changing and this can effect pay , micro management and management is usually confused on what's going on, no job security, no advancement unless your willing to relocate and not on any discipline steps, no work life balance i would recommend this job for someone who doesn't have alot of outside responsibilities if you have a family and you like to spend time with them look else where

    Advice to Management

    value your employees , great money in not enough to keep tour mvp's as other companies are willing to pay just as much or more


  10. Helpful (1)

    "There are better jobs than ATS, INTL CCare, etc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    The benefits are good, the starting pay is somewhat decent for the area, and there is no real dress code in the call center which is pretty nice. The union is great so if you ever work there, join the CWA. Without the CWA, we would be screwed.

    Cons

    This is without a doubt, the most stressful job I have ever had and I've worked in other call centers. No one has any control over anything there, not even the managers. We are all just drones there with no real decision-making power.
    The customers are usually okay when they call in though there are irrational jerks, as with any job. The Cons come from the metrics and management.
    -You have to hit certain "behaviors" every call or you get pulled in for "counseling."
    -You have to use certain tools, including one for which there is rarely a need, or you get pulled in.
    -Your average call time has to be below a certain number or, you guessed it, you get pulled in.
    Recently, they have been letting managers go and they have not been replacing reps who find better opportunities elsewhere.
    Upper management sends out these surveys to reps but it seems like they never read them.
    Upper management also has been trying to reduce benefits and vacation time. They call it "restructuring" the PTO but we know what's going on.
    I can't say they give raises because their "raises" are around 2% per year, which barely keep up with the rate of inflation.
    Seriously, if they were hiring, I'd say look elsewhere unless you just need the money for a few months. It's not fun. The morale has been in decline for the last two years and many people are actively looking for another job, myself included.

    Advice to Management

    Upper management at AT&T needs to give up some control. Stop with the arbitrary metrics like "human connection." Most of us (including myself) were hired because of our technical expertise, not our charisma.
    You have to choose between meeting average call time or "human connection" and that Support Tool you love so much. That's the choice. I have a hunch that you would choose average call time as your preference since each call costs the company.


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