AT&T Operation Reviews | Glassdoor

AT&T Operation Reviews

Updated October 25, 2018
147 reviews

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Operation

3.4
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
72 Ratings

Employee Reviews

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Pros
Cons
  • "work/life balance non existent because there arent any resources to support your client(s) when taking time off" (in 1144 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 335 reviews)

More Pros and Cons

  1. "Network Controller/Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Controller/Operator Intermediate in Dallas, TX
    Current Employee - Network Controller/Operator Intermediate in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    AT&T looks out for their employees and is willing to work with them , regardless of what the situation might be.
    They assisted with relocation and continued to follow up to make sure everything went smoothly.
    Great benefits.

    Cons

    Career Advancement isn't always clear in the current position, but there are always more positions throughout AT&T


  2. "You get out what you put in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Engineering and Operations in Austin, TX
    Former Intern - Engineering and Operations in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AT&T as an intern (Less than a year)

    Pros

    - Worked to develop a real solution for the team
    - Sat in on meetings learning what it was like to work at AT&T
    - Tons of resources for mentorship
    - Weekly calls for interns to learn from other people within AT&T
    - Met and am still connected with tons of talented managers

    Cons

    - Very slow and corporate culture
    - Onboarding process took multiple days
    - Restrictive about everything that is on your computer so much so that it slows you down to get a piece of software you need installed
    - Tons of bureaucracy in just about every process

    Advice to Management

    I was the only E&O intern in my Austin office and there was no local events for me to be a part of. The corporate office had events for the 100 interns there, but the remote AT&T locations (where I was) have very little to offer. I was never brought out to lunch my whole time there which was very disappointing. I felt alone most of the time because everyone was 15+ years older than me in the Austin office.

  3. "Always interesting and never a dull moment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Operations Manager in San Diego, CA
    Current Employee - Network Operations Manager in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    A great work environment to grow your professional network.

    Cons

    Majority of the bargained for employees are great but the CWA labor union’s nurture entitled, lazy, disgruntled employees.

    Advice to Management

    Lead and never manage.


  4. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Management in Atlanta, GA
    Current Employee - Operations Management in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Strong focus on development and growth of its employees

    Cons

    Opportunities for advancement can be limited.


  5. "Area Manager Construction and Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Operations Manager
    Current Employee - Area Operations Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great benefits and perks. Flexible schedules.

    Cons

    Constant movement and reduction of headcount.


  6. "Getting worse, not better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Operations Manager in Nashville, TN
    Current Employee - Network Operations Manager in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Good benefits, discounts on services, good pay.

    Cons

    Constantly shifting focus keeps people off-kilter, goal setting boarders on unrealistic, with threats of termination of goals are not met. This leads to unethical behavior from those desperate to keep their jobs, which makes goals look attainable. Leadership then sets new "stretch goals" and the cycle begins anew.

    Advice to Management

    As a manager for this company, I can say that the Network Manager/1st level managers are consistently asked to perform multiple tasks, with little or no support. At one point in my 15+ years here, I was proud to say who I worked for. Now, I wont fo fo the grocery wearing anything bearing the at&t logo.


  7. Helpful (1)

    "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in Philadelphia, PA
    Former Employee - Operations Analyst in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Decent benefits for what you have to pay monthly.

    Cons

    Work life balance is zero, they don’t appreciate their employees and their mentality is “what have you done for me lately”. If you want to be under constant pressure this is the place for you.

    Advice to Management

    Wake up.

  8. "DoD contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Network Operations Technician in Honolulu, HI
    Former Contractor - Network Operations Technician in Honolulu, HI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T as a contractor (Less than a year)

    Pros

    Medical, leave, website easy to use

    Cons

    Keep good records, get everything in writing, low compensation, false cultures, business driven, inaccurate payroll-keep all records till 1 year later, AT&T will send you a over payment letter and threaten collections, certification and training reimbursement are not as simple as promised, gives lots employees the run-around, new contract between different depts took over 4 months and AT&T renigged on the back payment owed and lowered salary by 11k. Lots of excused and broken promises.

    Advice to Management

    Employees are the lowest paid and lots of false promises


  9. "Retail Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Operations Manager in Atlanta, GA
    Current Employee - Retail Operations Manager in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great pay, great benefits, great employee resources

    Cons

    Yearly layoffs created a "save your own skin"environment

    Advice to Management

    Scale to the appropriate size quickly instead of a long arduous process


  10. "Wire technician/Machine Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Machine Operator in Baton Rouge, LA
    Former Employee - Machine Operator in Baton Rouge, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Pay is pretty decent with overtime, if they’re offering it . Will meet some customers who will give you wonderful advice, some even offer you better employment opportunities (I should have taken them instead of being loyal to At&t)

    Cons

    Man where can I start? HORRIBLE management, the CEO and upper management are clueless when it comes to work in the “field”, you are written up for EVERYTHING, you constantly have safety blitzes, even if someone runs the light and hit you in the company vehicle, they will always find a way to blame it on you. They never appreciate the hard work you do for them. The UNION is a joke, whether you are in the union or not, you will still be disciplined and will still be fired, most times I had to have “meetings” I spoke up for myself and Came out on top. I can go on and on, but the bad definitely put weighs the good, I’m glad I resigned, made 40k a year here, and at my new job I will be making 88k. One more thing, safety is a form of discipline at this company, there is no job security at this company either they are always looking for ways to cut technicians out of work.

    Advice to Management

    USE YOUR COMMON SENSE, instead of the foolishness AT&T tries to feed you guys to give to us, quit thinking your positions make you invincible and handle technicians with respect. And listen to the technicians, you may be a manager but most of you are clueless when it comes to troubles in the field.