AT&T Operation Reviews | Glassdoor

AT&T Operation Reviews

Updated May 10, 2018
132 reviews

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Operation

3.5
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
67 Ratings

Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 893 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1084 reviews)

  • "very long hours; no work-life balance" (in 313 reviews)

More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Conyers, GA
    Former Employee - Operations in Conyers, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    The benefits are really good

    Cons

    The hours are to long

    Advice to Management

    Shorter shifts


  2. "LCM Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Reston, VA
    Former Employee - Operations Manager in Reston, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Company is growing it's business; good core ethics; employee benefits

    Cons

    Not all LCM positions listed on internal job boards. When your account position ends, that makes it more difficult to find your next position.

  3. "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Operations Manager in Dallas, TX
    Former Employee - Area Operations Manager in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great benefits. Several internal opportunities for advancement. Fantastic internal training opportunities for new technology education. Collaborative management culture with opportunities to get decision input from various organizations.

    Cons

    Can be a bit bureaucratic. Difficult to change entrenched “we always do it this way” mentality from long term managers. Needs to be more nimble and able to change direction rapidly as technology and customer need changes.

    Advice to Management

    Treat direct reports how you want to be treated


  4. "General operations manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General and Operations Manager in Houston, TX
    Current Employee - General and Operations Manager in Houston, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great work and awesome environment when with the right people

    Cons

    Can't work from home or in a remote connection

    Advice to Management

    Don't let the management decide who moves forward make sure they have the skill not the connections to people


  5. "Manager - Operational Strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager- Operational Strategy in Tulsa, OK
    Current Employee - Manager- Operational Strategy in Tulsa, OK
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Discounts on AT&T and DIRECTV

    Cons

    Layoffs will never stop, co-employment contracts hinder ability to make changes where it is needed for customer service.


  6. "Sales Execution Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Operations in Bedminster, NJ
    Current Employee - Sales Operations in Bedminster, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Flexibility in travel and responsibilities

    Cons

    Demanding 24 /7 attention. Loyalties survive over knowledge and execution. Caste System Mentality.

    Advice to Management

    Earn leadership stand up and be counted. Integrity is needed over Favor inducing influence.


  7. "AT&T Internship Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Engineering & Operations in Atlanta, GA
    Former Intern - Engineering & Operations in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T as an intern (Less than a year)

    Pros

    It was an easy environment to adjust to and an overall great experience for my first internship.

    Cons

    Some of the other interns had bad experiences.

  8. "Too big to care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Operations in Denver, CO
    Current Employee - Field Operations in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Medical insurance should be for everyone

    Cons

    Too big to care about employees or customers

    Advice to Management

    Do the right thing


  9. "Customer Information Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Directory Assistance Operator in San Antonio, TX
    Former Employee - Directory Assistance Operator in San Antonio, TX
    Recommends
    Positive Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good benefits. Good salary. Union job. Paid Holidays Diverse Hours. Incentives for schooling.

    Cons

    Management. Attendance and tardy policies strict. Training p policies strict.

    Advice to Management

    Be vonsiderate to your employees. Company policies csn be followed with kindness for a better empoyer employee relationship.


  10. "Field Operations Management -- Tough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Operations Manager in New Orleans, LA
    Former Employee - Network Operations Manager in New Orleans, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    The money and benefits are good.

    The CEO has great ideas and plans for bringing this company into the 21st century.

    Opportunities to travel.

    Extensive training and professional development (within the company).

    Cons

    There is a gap between the values and ideas of upper level management and frontline to mid-level management in technology field operations. Work-life balance, health, and performance are reliant on your local (2nd and 3rd level) management and your geographic region.

    This department does not have a inclusive culture. Diversity is a serious issue whether you are speaking sociologically or even from educational background. I would even go as far as to say harassment was not treated seriously, and it created a hostile work environment.

    It is a massive ship to steer, which makes it hard to create AND REALIZE effective change. The policies and ever-changing, but the company literally comes to a halt if you do not follow those very same policies.

    Working with the union is very challenging based on your local agreements and relationships.

    Education is not valued the way that it should be. AT&T has an award winning training program, but this department does not do a good job of utilizing the practical skills of educated experienced people.

    Being outside in all weather conditions around the clock is really really hard on one's body.

    Advice to Management

    ***Buckle down on harassment policies in the work place.

    Flatten your organizational hierarchy.

    Promote from within! There are so many educated and talented people on the front lines who are stuck installing satellite dishes when they have degrees in engineering and military service.