AT&T Reviews in Orange, CA | Glassdoor

AT&T Orange Reviews

Updated July 15, 2017
14 reviews

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Orange, CA

2.2
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
5 Ratings

14 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Client Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orange, CA
    Former Employee - Anonymous Employee in Orange, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    AT&T offers great health benefits, paid holidays & vacations. The salary is excellent for managers and craft employees as well.

    Cons

    As a retiree your discounts on services is minimal and should be the same as active employees. AT&T is no longer interested in providing voice grade services. Their goal is to become an entertainment business offering only mobility and fiber services. They also desire to move all non-essential work to out of country and out of California. They claim to provide excellent customer service but that is only for the products they want to sell.

    Advice to Management

    AT&T should provide the same discounts to retirees as active employees and give back health care benefits. They should continue to support the copper infrastructure until they sell off the voice services. They need to really get back to REAL customer services for all the products they offer today.


  2. "Premise/combo technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premise Technician in Orange, CA
    Current Employee - Premise Technician in Orange, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Pay recently went up.

    Cons

    Extremely micro managed. Pressured to work fast. You must cut corners to obtain monthly numbers provided by atnt. Those that do quality work take longer to complete jobs and are then pressured by management to get more done. In time everyone gives in and starts to cut corners to keep management off your back. It really is a tough place to work. Especially if you take pride in doing a good job. Unfortunately you will have to slap stuff together and move to the next one. It really sucks

    Advice to Management

    It's not there fault. Really level 1and 2 managers are just number pushers. There job really consists of approving time and pressuring techs to work faster. They at some point gave to decide what's more important- having a happy team that gets along or a healthy paycheck....most ,after a year or 2 choose paycheck. And so starts the cat and mouse game. They can't fire you for your numbers but will find something else to get you for.....seen it time and time again. Tech's that do quality work are fired cause they are slow. Good work takes time but the company doesn't see it that way. The guys that cut corners succeed, it's a tricky game that everyone is forced to play

  3. Helpful (1)

    "Technician premises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Orange, CA
    Current Employee - U-Verse Premises Technician in Orange, CA
    Doesn't Recommend

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Vacation, 401k, overtime, union, locations

    Cons

    Management, raises, hours, days off, false promises, quality of life

    Advice to Management

    Hire management with real personable skills, education, and expletive


  4. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Product Marketing Manager in Orange, CA
    Current Employee - Lead Product Marketing Manager in Orange, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Pay is good. Work from anywhere. Opp for growth within company. Pay raises every year. Good benefits. Overall a great place to work.

    Cons

    Not much to say. I love working for this company. They are going through a transition of purchasing companies so they are letting go of employees.


  5. "You get treated like crap."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Management in Orange, CA
    Former Employee - Retail Management in Orange, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great Pay and Great Benefits

    Cons

    Micromangement, crazy managers, daily threats of losing your job if not hitting sales goals

    Advice to Management

    take it easy


  6. "Different Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Orange, CA
    Former Employee - Retail Sales Consultant in Orange, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T (More than 5 years)

    Pros

    Good money on commission free phones

    Cons

    long hours, rude customers, terrible managers


  7. "Telephone operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orange, CA
    Former Employee - Anonymous Employee in Orange, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Higher pay than many part-time jobs.

    Cons

    Very rigid corporate culture locally.

    Advice to Management

    Loosen up.

  8. Helpful (2)

    "Just the solid truth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Orange, CA
    Current Employee - Retail Sales Consultant in Orange, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    Commission: It is not as competitive as all the other carriers but you can make a decent amount of money.

    Lots of sales opportunities. There are many different products offered at the store so there are a variety of ways to help/sell to different types of customers.

    Co-Workers: There are lots of good co-workers and are fun to be around.

    Good benefits.

    Union.

    Cons

    Pay: The commission structure has changed. Our commission structure is based off meeting 100% of your individual goals and you are now capped at a fixed amount. Your individual goals are set based off the store's goals that are stretched to 125-200%. For example: if the store's goal in a certain metric is 100 and the company has 10 representatives, the representative's goal is not set at 10, like it should, but anywhere between 13-20. Meaning, it is impossible for all the representatives in the store to meet their goals and because the goals are stretched. Also, each store pays commission differently, an employee at another store could have double of your sales but you could be paid the same as them because their store's quota is higher and the payout for each sale is lower for them.

    Micromanagement: They watch and follow you through your entire interactions.

    Advice to Management

    Corporate wants the company to provide great customer service and change their image. However, since upper management has created sometimes unrealistic goals, it puts pressure on lower management and also on front-line employees to overlook the company's vision. Fix that.


  9. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orange, CA
    Former Employee - Anonymous Employee in Orange, CA
    Doesn't Recommend
    Negative Outlook

    I worked at AT&T full-time (More than 3 years)

    Pros

    Flexible work schedule, broad customer set, strong financial base

    Cons

    Very slow to respond to market, hostile / cut-throat work environment, middle management jealous of people & lacks ideas and support, no opportunities for performance.

    Advice to Management

    Learn, innovate but don't just sit on your brand.


  10. "A fantastic place to work filled with great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orange, CA
    Former Employee - Anonymous Employee in Orange, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    The location, flexibility of hours and the people there.

    Cons

    sometimes deadlines can be stressfull

    Advice to Management

    Listen to your emplyoee's


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