AT&T Reviews in Orange, CA | Glassdoor

AT&T Orange Reviews

Updated Sep 24, 2019

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2.5
StarStarStarStarStar
Rating TrendsRating Trends
12%
Recommend to a Friend
3%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
6 Ratings
  1. Helpful (2)

    "Just the solid truth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Retail Sales Consultant in Orange, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at AT&T

    Pros

    Commission: It is not as competitive as all the other carriers but you can make a decent amount of money. Lots of sales opportunities. There are many different products offered at the store so there are a variety of ways to help/sell to different types of customers. Co-Workers: There are lots of good co-workers and are fun to be around. Good benefits. Union.

    Cons

    Pay: The commission structure has changed. Our commission structure is based off meeting 100% of your individual goals and you are now capped at a fixed amount. Your individual goals are set based off the store's goals that are stretched to 125-200%. For example: if the store's goal in a certain metric is 100 and the company has 10 representatives, the representative's goal is not set at 10, like it should, but... anywhere between 13-20. Meaning, it is impossible for all the representatives in the store to meet their goals and because the goals are stretched. Also, each store pays commission differently, an employee at another store could have double of your sales but you could be paid the same as them because their store's quota is higher and the payout for each sale is lower for them. Micromanagement: They watch and follow you through your entire interactions.

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    Advice to Management

    Corporate wants the company to provide great customer service and change their image. However, since upper management has created sometimes unrealistic goals, it puts pressure on lower management and also on front-line employees to overlook the company's vision. Fix that.

    AT&T2016-04-23
  2. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orange, CA
    Doesn't Recommend
    Negative Outlook

    I worked at AT&T full-time for more than 3 years

    Pros

    Flexible work schedule, broad customer set, strong financial base

    Cons

    Very slow to respond to market, hostile / cut-throat work environment, middle management jealous of people & lacks ideas and support, no opportunities for performance.

    Advice to Management

    Learn, innovate but don't just sit on your brand.

    AT&T2016-02-07
  3. "A fantastic place to work filled with great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orange, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 10 years

    Pros

    The location, flexibility of hours and the people there.

    Cons

    sometimes deadlines can be stressfull

    Advice to Management

    Listen to your emplyoee's

    AT&T2015-03-19
  4. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Orange, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at AT&T full-time for more than a year

    Pros

    wages, quick promotions (if they like you), great employees, knowledge for better opportunities in the future.

    Cons

    poor management, always being put down, not flexible with school, poor values

    Advice to Management

    learn to treat people as humans and not as animals. Treat customers and employees fairly.

    AT&T2015-02-26
  5. "Good money but no life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Orange, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than a year

    Pros

    Good pay, good benefits. Amazing training. good company to work for overall.

    Cons

    Long hours, zero life/work balance. kiss your weekends and social life goodbye. store manager depending on who you get can make you miserable. all they care about is hitting their numbers.

    Advice to Management

    please stop pushing so much. provide more in-store product and system training.

    AT&T2013-02-13
  6. "Harsh"

    StarStarStarStarStar
    Former Employee - Manager First Level in Orange, CA

    I worked at AT&T full-time for more than 10 years

    Pros

    Good company when it was Pacific Telephone once AT&T starting running the show not so good.

    Cons

    It's all a numbers game just like most company's these days. Very hard to achieve the goals they set. Lots of pressure on 1st line managers to put on the non salaried.

    Advice to Management

    Listen to the customers and employees. The senior management does not understnadu the day to day operation of each department. They have lost forces over the years.

    AT&T2012-10-19
  7. "Good company to work for"

    StarStarStarStarStar
    Former Employee - Call Center in Orange, CA

    I worked at AT&T full-time for more than 10 years

    Pros

    Good pay with good benefits

    Cons

    Company downsizing and job shortages

    Advice to Management

    Good and fair management

    AT&T2012-06-16
Found 17 reviews