AT&T Reviews in Pasadena, CA | Glassdoor

AT&T Pasadena Reviews

Updated August 8, 2017
19 reviews

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Pasadena, CA

4.5
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
9 Ratings

19 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Excellent opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OSP Network Design Engineer in Pasadena, CA
    Current Employee - OSP Network Design Engineer in Pasadena, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Potential for growth if you take the proper steps to achieve your goals. Stay on top of training and new opportunities.

    Cons

    The amount of training can be overwhelming at times. You need to manage your time in order to balance training with work.


  2. "I started with Pacific Bell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Sales Associate in Pasadena, CA
    Current Employee - Customer Service Sales Associate in Pasadena, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    The job offered good pay with generous benefits.

    Cons

    There attendance policy was complicated and schedules were not flexible. The telecommunications industry was evolving at a very high pace. The company was forced to change its focus to sales in order to keep up in the industry. It began to discourage our representatives, while a customer was calling to resolve or understand their bill, the reps were focused on up selling. As a regulated company of the FCC and CPUC we had to keep up with upholding those standards. Along with promotions changing often. A big part of the job was attending many training and development classes.

    Advice to Management

    Always be knowledgeable with changes and rules that change often so you can provide the best support to those on the frontline.

  3. "Trouble shoot phone service with technicians and other phone company employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Job security. Opportunities for advancement.

    Cons

    Travel distances. Computer generated job performance.


  4. "Senior Technical Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Project Manager in Pasadena, CA
    Current Employee - Senior Technical Project Manager in Pasadena, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits for employees are great

    Cons

    Employees don't have much promotion opportunity


  5. "Good pay very stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Pasadena, CA
    Former Employee - Call Center in Pasadena, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great hours
    Great pay, benefits, and vacation
    Great and for the most part friendly co worker
    The pay is great
    Lover the union

    Cons

    High pressure sales
    Management constantly monitoring you
    Script reading
    Stressful environment
    Parking is difficult
    Very strict attendance policy
    Tough hiring process


  6. "Call center sales manager first level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA
    Recommends
    Positive Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great benefits, development opportunity, company that invest in making you better equipped for your job

    Cons

    Micromanaging from your upper managers make you feel like you're not doing your job, sales pressure with meeting customer service quota

    Advice to Management

    Keep developing your employees


  7. "Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pasadena, CA
    Current Employee - Anonymous Employee in Pasadena, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than 3 years)

    Pros

    Solid company to work for and is heading in an innovative future.

    Cons

    Sometimes overworked and can be difficult to get promoted to higher positions.

  8. "Run for the hills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Pasadena, CA
    Former Employee - Sales Support Representative in Pasadena, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T (More than 3 years)

    Pros

    You will have employees that become close friends.

    Cons

    I would not wish this job upon my family.

    Advice to Management

    there is nothing they can do. Everyone is micromanaged


  9. "Testing Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Testing Technician in Pasadena, CA
    Former Employee - Testing Technician in Pasadena, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    When it was Pacific Bell, it was great. They cared about the customer and employee first.

    Cons

    After SBC purchased Pacific Bell, things went downhill. Closing out jobs in California and moved jobs to India


  10. Helpful (1)

    "Service Repesentative Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great pay for employees with no college education. Good benefits. Union representation

    Cons

    No clear career path for employees interested in working in corporate departments. stressful work environment. Managerial skills are not required to obtain management positions. Employees are highly undervalued

    Advice to Management

    Valuing employees would help reduce absenteeism and turnover as well as low morale within the department. While employed there I saw many employees with enthusiasm and a sincere desire to be successful turned into disgruntled employees willing to leave the company for lower paying jobs or no jobs at all due to their frustration with the oppressive work environment.


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