AT&T Reviews in Philadelphia, PA | Glassdoor

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AT&T Philadelphia Reviews

Updated February 15, 2018
102 reviews

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Philadelphia, PA Area

2.9
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
46 Ratings

102 Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1033 reviews)

  • Life consuming, no work life balance (in 297 reviews)

More Pros and Cons

  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Philadelphia, PA
    Former Employee - Sales Support Representative in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    I work here because it allows me to help others in need and also It gives me a chance to grow

    Cons

    Working with many many challenges some good some bad but it all pays off and is worth it life is full of many challenges

    Advice to Management

    Keep up the good work


  2. "Run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Specialist in Wilmington, DE
    Former Employee - Sales Support Specialist in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Benefits/PTO/ other employees are actually decent

    Cons

    How much time you got?

    Advice to Management

    Your reps are not your mules. Compensate for time and work puts in

  3. "Great place to develop skills for an employer that will actually value them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phila, PA
    Former Employee - Anonymous Employee in Phila, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    - Company benefits including tuition reimbursement and 401k match
    - Access to training and a lot of career development resources
    - Name recognition and credibility when you’re ready to move on

    Cons

    - The drive toward “vision 2020” is seeing a lot of talented ppl surplused
    - Organizations within the company are tribalistic and they make every effort to only promote from within their area.
    - Don’t drink the corporate kool aid and think they care about anything other than the stock price. Get your experience and get out of there.

    Advice to Management

    Keep doing a great job of increasing the stock price.


  4. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in King of Prussia, PA
    Current Employee - Retail Sales Associate in King of Prussia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (Less than a year)

    Pros

    Corporate benefits, 401k,healthcare, commission on top of hourly rate, management is great at mentoring, large company with room to grow

    Cons

    Weekend and holiday hours- what you would expect working a retail position. Commission could be tough especially with competition for high volume sales- stand your ground and follow up with your leads to close deals


  5. "Entertainment Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Wilmington, DE
    Current Employee - Assistant Store Manager in Wilmington, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    The staffs are well trained to provide the best experience to customers

    Cons

    Pay structure could be better

    Advice to Management

    Keep experience mid-Management staffs. Provide better promotion opportunities


  6. "Brick and mortar is rough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Philadelphia, PA
    Current Employee - Sales Representative in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great benefits, fun technology to work with, fun people

    Cons

    Constantly changing pay structure, unending training classes, unpredictable traffic

    Advice to Management

    Simplify pay structures and separate the roles into more specific groups.


  7. "Bigs Pros and Bigs Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in East Norriton, PA
    Former Employee - Retail Sales Consultant in East Norriton, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Large discounts on all AT&T services, as well as half off of most accessories. Very good insurance and 401K matching. Relatively laxed work attire. Never typically have to work too early or too late. Advance opportunities are present.

    Cons

    Too much focus on nickel and dime-ing every customer who walks in, and then you’re scolded for not selling an 85-year-old woman an iPad and DirecTV.
    Too much focus is placed on sales, and yet they closed down service centers forcing customers with issues to go to retail stores. The sales staff is grossly under-compensated for the work they are expected to do.

  8. "Working at At&t"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSC in Springfield, PA
    Current Employee - RSC in Springfield, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    Good pay
    Union, make a lot of friends, bonus money , lowered at&t phone bill

    Cons

    Management is constantly on top of you, they try to break the rules of the union for their own gain. You have no life working here, constantly stressed out

    Advice to Management

    Stop being so strict on employees


  9. "stabbed in the back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Philadelphia, PA
    Current Employee - Sales Support Representative in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    worked for att over 20 years

    Cons

    I was a store employee, excellent record, never on warning, always on time. I was offered a position working from home, by more than a few managers. I took the job. After a month I was told I had to report to an office daily, 100 miles from my home. a few weeks later my home office changed, 150 miles from my home. My old position has been filled and I cannot get it back. They don't care.

    Advice to Management

    stand by what you promise your employees.


  10. "Good but......"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Eddystone, PA
    Former Employee - Retail Sales Consultant in Eddystone, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Great coworkers especially the store I was in. pay was ok

    Cons

    Don't make a mistake if your new there are no second chances. Companies pushes for home security sales and direct tv sales which takes away sales. Upper management loses focus on what customers want

    Advice to Management

    Don't push your methods of selling on others. Everyone does things differently and being different isn't a bad thing, also give people a second chance every now and then.


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