AT&T Reviews in Phoenix, AZ | Glassdoor

AT&T Phoenix Reviews

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Found 78 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
16%
Recommend to a Friend
21%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
46 Ratings
Pros
Cons
More Pros and Cons
  1. Sr.Quality Assurance

    StarStarStarStarStar
      Current Employee - Anonymous Employee in Phoenix, AZ

      I have been working at AT&T

      Pros

      I don't see any pros

      Cons

      Good place to work with new and updated technologies, I say that as enjoyment at work

    • Manager

      StarStarStarStarStar
      • Overall
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      • Compensation and Benefits
      • Senior Management
      Former Employee - Manager in Phoenix, AZ

      I worked at AT&T full-time for more than 2 years

      Pros

      Secure company with growth potential

      Cons

      Benefits are lacking along with salary

    • Jep resolution team

      StarStarStarStarStar
      • Overall
      • Culture & Values
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      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Phoenix, AZ
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at AT&T full-time for more than 4 years

      Pros

      Great pay, great benefit, great direct management

      Cons

      No job security for the little people, job training is meek, also unrealistic metrics and goals

      Advice to Management

      Direct management no problem they were good ..to the big wings stop treating your people like they are expendable pawns

    • Was once a great place to work before the AT&T And Time Warner Merger

      StarStarStarStarStar
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      • Culture & Values
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      • Senior Management
      Former Employee - Dispatcher in Phoenix, AZ
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at AT&T full-time for more than 4 years

      Pros

      I started as a legacy DIRECTV employee in 2015 and it was an amazing place to work because of the culture, company integrity, quality customer service and valuing employees. When I first started, we had pin boards for good achievements such as metrics, gift cards and even top-performing employees had the chance to meet with corporate in Denver. The old legacy benefits with the medical plan were better as in no copay's...

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      Cons

      I got laid off two days after the Time Werner Merger passed and there was low morale when changes were implemented after the AT&T Merger happened. Customer Service Representative jobs were outsourced overseas and there was constant miscommunication between those contractors including language barriers that made the quality of customer service for DIRECTV very low. AT&T would implement changes, but never had an...

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      Advice to Management

      My managers (Level 2 employees) did a fantastic job of making us feel appreciated. For executives and corporate management, they need to re-think about how they treat their front line employees that do all of the work for them and that are the face of this company and how customer service should be. Ethical values were lost and so was integrity.

    • IT Support

      StarStarStarStarStar
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      • Senior Management
      Former Employee - IT Support in Tempe, AZ
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at AT&T full-time for more than a year

      Pros

      Supportive Co-workers and on site kitchen

      Cons

      Pay is bellow average, management would not give constructive feedback

    • Never an AT&T employee in AZ if AT&T can help it

      StarStarStarStarStar
      • Overall
      • Culture & Values
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      • Compensation and Benefits
      • Senior Management
      Former Employee - Tier II Small Business Support in Mesa, AZ
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at AT&T full-time for more than 2 years

      Pros

      Decent pay as compared to other IT call center jobs. Great learning experience and way to hone customer service skills. Never a shortage of hours (in fact, you'll be required to work about 52 hours a week without choice).

      Cons

      Mandatory over time; extremely stressful job; horrible, unintuitive, unintelligently designed issue resolution generator that you're required to use at risk of losing your job and essentially removes any necessary human intelligence from the troubleshooting (often leading to improper resolutions).

      Advice to Management

      I can offer advice all day long, but at the end of the day, the management at ASAP Staffing (the company you really work for) can do nothing about really anything. AT&T can pull their contract at any time if they want. And since ASAP, and subsequently the ASAP employees get paid by AT&T, AT&T is the one with all the pull. My only advice would be to fix their staffing issues. Overtime should be a choice. Forced overtime...

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    • Better when it was DirecTV

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      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Dispatcher in Phoenix, AZ
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at AT&T full-time for more than 4 years

      Pros

      Free DirecTV, half off phone, PTO

      Cons

      Extremely high call volume, no growth opportunities, a lot of lay offs. DirecTV was great. ATT not so much

    • Good place to work

      StarStarStarStarStar
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      • Senior Management
      Current Employee - Manager in Phoenix, AZ
      Neutral Outlook
      Disapproves of CEO

      I have been working at AT&T full-time for more than a year

      Pros

      Friendly atmosphere with the freedom to run your "business" as you see fit.

      Cons

      Departments can be very silo. It can feel as though, no one really knows what the next person is doing. A lot of busy work and checking boxes that do not really matter.

    • Positive longer term employer with great benefits.

      StarStarStarStarStar
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      • Senior Management
      Former Employee - Senior Project/Program Manager in Queen Creek, AZ
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at AT&T for more than 6 years

      Pros

      Interesting technology and many newer and changing opportunities for individuals to develop their talents with a world class company, while also developing a flexible career.

      Cons

      The diversity of the many technologies which the company employs can push the learning curves and adaption of employees to changing tech to become frustrating, particularly if you are an employee that is unfortunately stuck in a legacy technology which is slowly becoming more obsolete, but still needs bodies for many years to go.

      Advice to Management

      Consider developing appropriate contracting channels for specific programs which are in decline and planned removal so that younger employees do not get stuck with responsibilities which later make them more vulnerable to downsizing.

    • AT&T

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      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - IT Consultant in Tempe, AZ
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at AT&T full-time for more than 2 years

      Pros

      busy time goes by fast, always calls coming in.

      Cons

      sometimes you have to work mandatory over time

      Advice to Management

      more coaching needed to get better at job

    Found 78 reviews