AT&T Reviews in Phoenix, AZ | Glassdoor

AT&T Phoenix Reviews

Updated September 19, 2018
78 reviews

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Phoenix, AZ Area

3.0
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
46 Ratings

78 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1135 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. "Sr.Quality Assurance"

    StarStarStarStarStar
    Current Contractor - Anonymous Contractor in Phoenix, AZ
    Current Contractor - Anonymous Contractor in Phoenix, AZ

    I have been working at AT&T as a contractor

    Pros

    I don't see any pros

    Cons

    Good place to work with new and updated technologies, I say that as enjoyment at work


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Phoenix, AZ
    Former Employee - Manager in Phoenix, AZ

    I worked at AT&T full-time (More than a year)

    Pros

    Secure company with growth potential

    Cons

    Benefits are lacking along with salary

  3. "Jep resolution team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great pay, great benefit, great direct management

    Cons

    No job security for the little people, job training is meek, also unrealistic metrics and goals

    Advice to Management

    Direct management no problem they were good ..to the big wings stop treating your people like they are expendable pawns


  4. "Was once a great place to work before the AT&T And Time Warner Merger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Phoenix, AZ
    Former Employee - Dispatcher in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    I started as a legacy DIRECTV employee in 2015 and it was an amazing place to work because of the culture, company integrity, quality customer service and valuing employees. When I first started, we had pin boards for good achievements such as metrics, gift cards and even top-performing employees had the chance to meet with corporate in Denver. The old legacy benefits with the medical plan were better as in no copay's or deductibles, but the CWA Union benefits such as the 401k matching, dental, vision and pay raises were even better.

    Cons

    I got laid off two days after the Time Werner Merger passed and there was low morale when changes were implemented after the AT&T Merger happened. Customer Service Representative jobs were outsourced overseas and there was constant miscommunication between those contractors including language barriers that made the quality of customer service for DIRECTV very low. AT&T would implement changes, but never had an actual plan for those changes.

    Advice to Management

    My managers (Level 2 employees) did a fantastic job of making us feel appreciated. For executives and corporate management, they need to re-think about how they treat their front line employees that do all of the work for them and that are the face of this company and how customer service should be. Ethical values were lost and so was integrity.


  5. "IT Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in Tempe, AZ
    Former Employee - IT Support in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Supportive Co-workers and on site kitchen

    Cons

    Pay is bellow average, management would not give constructive feedback


  6. "Never an AT&T employee in AZ if AT&T can help it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Small Business Support in Mesa, AZ
    Former Employee - Tier II Small Business Support in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Decent pay as compared to other IT call center jobs. Great learning experience and
     way to hone customer service skills. Never a shortage of hours (in fact, you'll be required to work about 52 hours a week without choice).

    Cons

    Mandatory over time; extremely stressful job; horrible, unintuitive, unintelligently designed issue resolution generator that you're required to use at risk of losing your job and essentially removes any necessary human intelligence from the troubleshooting (often leading to improper resolutions).

    Advice to Management

    I can offer advice all day long, but at the end of the day, the management at ASAP Staffing (the company you really work for) can do nothing about really anything. AT&T can pull their contract at any time if they want. And since ASAP, and subsequently the ASAP employees get paid by AT&T, AT&T is the one with all the pull. My only advice would be to fix their staffing issues. Overtime should be a choice. Forced overtime with never an end in sight only makes an employee resent their employer.


  7. "Better when it was DirecTV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Phoenix, AZ
    Former Employee - Dispatcher in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Free DirecTV, half off phone, PTO

    Cons

    Extremely high call volume, no growth opportunities, a lot of lay offs. DirecTV was great. ATT not so much

  8. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Friendly atmosphere with the freedom to run your "business" as you see fit.

    Cons

    Departments can be very silo. It can feel as though, no one really knows what the next person is doing. A lot of busy work and checking boxes that do not really matter.


  9. "Positive longer term employer with great benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Project/Program Manager in Queen Creek, AZ
    Former Contractor - Senior Project/Program Manager in Queen Creek, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T as a contractor (More than 5 years)

    Pros

    Interesting technology and many newer and changing opportunities for individuals to develop their talents with a world class company, while also developing a flexible career.

    Cons

    The diversity of the many technologies which the company employs can push the learning curves and adaption of employees to changing tech to become frustrating, particularly if you are an employee that is unfortunately stuck in a legacy technology which is slowly becoming more obsolete, but still needs bodies for many years to go.

    Advice to Management

    Consider developing appropriate contracting channels for specific programs which are in decline and planned removal so that younger employees do not get stuck with responsibilities which later make them more vulnerable to downsizing.


  10. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Consultant in Tempe, AZ
    Former Employee - IT Consultant in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    busy time goes by fast, always calls coming in.

    Cons

    sometimes you have to work mandatory over time

    Advice to Management

    more coaching needed to get better at job


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