AT&T Reviews in Phoenix, AZ | Glassdoor

AT&T Phoenix Reviews

Updated May 29, 2018
75 reviews

Filter

Filter

Phoenix, AZ Area

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
45 Ratings

75 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Sr.Quality Assurance"

    StarStarStarStarStar
    Current Contractor - Anonymous Contractor in Phoenix, AZ
    Current Contractor - Anonymous Contractor in Phoenix, AZ

    I have been working at AT&T as a contractor

    Pros

    I don't see any pros

    Cons

    Good place to work with new and updated technologies, I say that as enjoyment at work


  2. "IT Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in Tempe, AZ
    Former Employee - IT Support in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Supportive Co-workers and on site kitchen

    Cons

    Pay is bellow average, management would not give constructive feedback

  3. "Never an AT&T employee in AZ if AT&T can help it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Small Business Support in Mesa, AZ
    Former Employee - Tier II Small Business Support in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Decent pay as compared to other IT call center jobs. Great learning experience and
     way to hone customer service skills. Never a shortage of hours (in fact, you'll be required to work about 52 hours a week without choice).

    Cons

    Mandatory over time; extremely stressful job; horrible, unintuitive, unintelligently designed issue resolution generator that you're required to use at risk of losing your job and essentially removes any necessary human intelligence from the troubleshooting (often leading to improper resolutions).

    Advice to Management

    I can offer advice all day long, but at the end of the day, the management at ASAP Staffing (the company you really work for) can do nothing about really anything. AT&T can pull their contract at any time if they want. And since ASAP, and subsequently the ASAP employees get paid by AT&T, AT&T is the one with all the pull. My only advice would be to fix their staffing issues. Overtime should be a choice. Forced overtime with never an end in sight only makes an employee resent their employer.


  4. "Better when it was DirecTV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Phoenix, AZ
    Former Employee - Dispatcher in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Free DirecTV, half off phone, PTO

    Cons

    Extremely high call volume, no growth opportunities, a lot of lay offs. DirecTV was great. ATT not so much


  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Friendly atmosphere with the freedom to run your "business" as you see fit.

    Cons

    Departments can be very silo. It can feel as though, no one really knows what the next person is doing. A lot of busy work and checking boxes that do not really matter.


  6. "Positive longer term employer with great benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Project/Program Manager in Queen Creek, AZ
    Former Contractor - Senior Project/Program Manager in Queen Creek, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T as a contractor (More than 5 years)

    Pros

    Interesting technology and many newer and changing opportunities for individuals to develop their talents with a world class company, while also developing a flexible career.

    Cons

    The diversity of the many technologies which the company employs can push the learning curves and adaption of employees to changing tech to become frustrating, particularly if you are an employee that is unfortunately stuck in a legacy technology which is slowly becoming more obsolete, but still needs bodies for many years to go.

    Advice to Management

    Consider developing appropriate contracting channels for specific programs which are in decline and planned removal so that younger employees do not get stuck with responsibilities which later make them more vulnerable to downsizing.


  7. "AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Consultant in Tempe, AZ
    Former Employee - IT Consultant in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    busy time goes by fast, always calls coming in.

    Cons

    sometimes you have to work mandatory over time

    Advice to Management

    more coaching needed to get better at job

  8. Helpful (3)

    "Good money, bad everything else."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Phoenix, AZ
    Current Employee - Retail Sales Consultant in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Money, benefits, perks, discounts and you get a work phone and possibly a tablet.

    Cons

    Work hours, the change of schedule, based on "company needs" its never enough, you can be a top rep and your never going to be good enough. Being part time is better. use the tuition reimbursement and get out of there

    Advice to Management

    stop changing managers every 2 months


  9. Helpful (1)

    "Okay To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II in Mesa, AZ
    Former Employee - Tier II in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Lots Of Overtime & Hours Worked

    Cons

    Lots Of Hours & Pay Isnt Best & MAnagement Expects Alot!

    Advice to Management

    Stop Micro managing employees to not want to work overtime


  10. "Great place to work and encourages growth of its employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Architect in Mesa, AZ
    Former Employee - Senior Technical Architect in Mesa, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Good environment, mentoring and team feel. Leadership was was very involved and approachable. Technical education was encouraged and trading was already available.

    Cons

    Outsourcing causes great contention for the employees and customers. There seems to be very little direction and job duties are held very close to individuals.

    Advice to Management

    Grow your employees and communicate.


Showing 75 of 18,460 reviews
Reset Filters