AT&T Reviews in Pittsburgh, PA | Glassdoor

AT&T Pittsburgh Reviews

Updated October 29, 2018
34 reviews

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Pittsburgh, PA

4.2
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
9 Ratings

34 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1123 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 327 reviews)

More Pros and Cons

  1. "ARSM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ARSM in Pittsburgh, PA
    Current Employee - ARSM in Pittsburgh, PA
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 5 years)

    Pros

    salary
    rewarding
    learning enviroment
    great resources
    career advancement

    Cons

    ever changing work environment and goals

    Advice to Management

    great job, well compensated for the work, manageable work life balance


  2. "Associate Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Very thorough processes and the people are great

    Cons

    Many changes including Mergers & layoffs

  3. "Installation technition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Pittsburgh, PA
    Former Employee - Technician in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Work by yourself. You only have to go to the office once a week to get equipment and for meeting

    Cons

    In the last 2 years everyone in the company took huge paycuts

    Advice to Management

    Quit micro managing the technitions that is really annoying 90% of your employees


  4. "Has gone down hill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Pittsburgh, PA
    Current Employee - Retail Sales Consultant in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T part-time (More than 5 years)

    Pros

    Good money, benefits are good if you're full time otherwise no one can afford it.

    Cons

    Horrible hours, if you have any sort of life it will be over when working. No way to have a serious work/life balance. It is retail so you get treated like dirt and are expected to ask for more and thank them, at times. Management gets "Restructured" quite often so consistency is out the window. Our ability to make money has been decreasing every year while our CEO has given himself raises.


  5. "Strategic Account Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Account Manager in Pittsburgh, PA
    Former Employee - Strategic Account Manager in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Loved the people and products

    Cons

    Did not like the process to get things done. Laborius.

    Advice to Management

    Listen to us in the field.


  6. "Micromanagement and union is not that great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Pittsburgh, PA
    Current Employee - Retail Sales Consultant in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    -Direct TV for $10 monthly.
    -Good experience if you have never done sales before and want to be in sales.

    Cons

    -Low volume store
    -Condescending supervisor
    -After every sale you have to basically explain the transaction
    -Low pay
    -Low commissions
    -Union is nothing special
    -Fellow employees were not fun to work with
    -Overall not impressed but blessed to have employment

    Advice to Management

    Treat people like people. Pay people a comfortable wage. Provide health care and paid time off from day one. STOP MICROMANAGING! Hire and/or promote management based on talent and people skills. Eliminate point system. This is a entry level position so avoid over selling the position especially in low volume stores.


  7. "Meh..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Pittsburgh, PA
    Former Employee - Retail Sales Consultant in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T (More than 3 years)

    Pros

    Solid Pay.
    Intelligent workforce.
    Benefits both medically and financially, with solid retirement options.

    Cons

    Changing Comp Plans.
    Rational and Irrational goal-setting pressure weights downward, that usually ends up putting a wedge between management and sales.
    The manager can make or break a store, and sometimes, you get the wrong kind of energy, and the store becomes slightly painful, to miserable, very quickly, without much recourse.

    Advice to Management

    Don't use greed to get sales, use solutions, and find success the right way, even if it takes a little longer.

  8. "Great - depending on your managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Retail Management in Pittsburgh, PA
    Current Employee - Retail Management in Pittsburgh, PA
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good pay, good benefits, ability for promotion, can be fun depending on the team

    Cons

    Can be demanding, every style of management is different, promotion doesn't necessarily pay you better (unless you are promoted after some years), no true work/life balance (it's retail!)


  9. "Retail Sales Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at AT&T full-time (More than a year)

    Pros

    Hourly and commission
    Get to use latest and greatest phones/devices

    Cons

    Retail hours
    Super political
    Sales goals are often unattainable
    High pressure from management

    Advice to Management

    Better sales structure in place


  10. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Pittsburgh, PA
    Former Employee - Retail Sales Consultant in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Pay, Vacation time, coworkers, store hours, comfort for customers, employee incentives, great job to have for a young, up and comer.

    Cons

    Management/Employee communications. TOO many goals that is very unrealistic to maintain if you're not in a big market area. Not enough employees at locations. Not the proper structure to help employees complete trainings

    Advice to Management

    Get advice from your regular associates on how to operate at the store level and give the more respect. Employees will be happier and experiences will be better for customers which will lead to more success overall


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