AT&T Reviews in Providence, RI | Glassdoor

AT&T Providence Reviews

11 reviews

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Providence, RI Area

4.1
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3 Ratings

11 Employee Reviews

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Pros
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More Pros and Cons

  1. "Retail Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Management in Mansfield, MA
    Current Employee - Retail Management in Mansfield, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Benefits, phone bill discount, TV service discount, very flexible schedule, fun environment if you have the right management team above you

    Cons

    Micro managed, retail hours working nights weekends and holidays, no accountability for higher ups, they are allowed to do treat and say whatever they want to whoever they want underneath them


  2. Helpful (1)

    "So-So Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in North Attleboro, MA
    Former Employee - Retail Sales Consultant in North Attleboro, MA

    I worked at AT&T full-time (Less than a year)

    Pros

    Great money opportunities
    Easy to advance

    Cons

    Negative management, often told to flat out lie to customers
    Long and uncompromising hours

  3. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pawtucket, RI
    Former Employee - Anonymous Employee in Pawtucket, RI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T (Less than a year)

    Pros

    Decent money to be maid

    Cons

    A bit seedy in practices


  4. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Providence, RI
    Current Employee - Retail Sales Consultant in Providence, RI

    I have been working at AT&T full-time (More than a year)

    Pros

    Great Pay
    Full benefits after 6 months
    6% 401k match

    Cons

    Schedule based on seniority
    Difficult work/life balance
    Lomg work days

    AT&T Response

    Sep 8, 2016 – Talent Acquisition Manager

    Thank you for your feedback and acknowledging the pay and benefits we pride ourselves on. And, thank you for your overall feedback on the areas we can improve upon. We will ensure your feedback is... More


  5. "Staff Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Accoutnant in East Providence, RI
    Current Employee - Staff Accoutnant in East Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best management in the industry

    Cons

    Hours, too many for my liking

    Advice to Management

    none


  6. "rsc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Providence, RI
    Former Employee - Retail Sales Consultant in Providence, RI

    I worked at AT&T (More than 3 years)

    Pros

    Extensive training,Union, free cellphone, great benifits

    Cons

    to many changes in pay plan


  7. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Providence, RI
    Former Employee - Retail Sales Consultant in Providence, RI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Benefits, vacation, union, company cell phone and discounts. Lots of opportunities outside of retail.

    Cons

    Constantly changing pay structure. Harder to match your pay from the previous year. Company gives you unrealistic sales goals. Market is saturated. Hard to move up.

    Advice to Management

    Understand that sales numbers are unrealistic when disciplining your employees

  8. "Good job until we were outsourced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Fairhaven, MA
    Former Employee - Call Center in Fairhaven, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Good pay
    Great benefits
    Decent vacation time
    Union representation

    Cons

    Work day monitored down to the second
    Company focus on quantity rather than quality care
    Pay raises based on seniority rather than performance
    Management slow to change with the times

    Advice to Management

    Listen to employees who are on the front lines of the business and have daily contact with your customer base.


  9. Helpful (1)

    "Business Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Executive in Providence, RI
    Former Employee - Business Account Executive in Providence, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great benefits, good experience, free cellphone service

    Cons

    Compensation plan gets worse as years go by, they make the commission structure as complex as possible so you don't realize your making less and less for the same output.

    Work-load is pretty near impossible if you try and do everything's that's asked of you unless you're putting in a solid 10 hours each and every day.

    Advice to Management

    Get rid of the of old middle management that are completely out of touch with what their reps do on a daily basis.


  10. Helpful (1)

    "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in North Kingstown, RI
    Former Employee - Retail Sales Consultant in North Kingstown, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    nice people to work with in must stores, i worked in warwick(bald hill rd), lincoln, east greenwich, north kingstown, little in the smithfield and the warwick mall. most managers were good and knew what they were doing. most employees weren't sharks except one one individual from lincoln and north kingstown. if you are from the company you'll know who i mean.

    Cons

    cut commission in half and doubled the goals

    Advice to Management

    make better incentives, don't make impossible goals that makes us hate the job


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