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AT&T Quality Analyst Reviews

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Quality Analyst

4.0
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
4 Ratings

Employee Reviews

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Pros
  • "The pay and benefits are really amazing" (in 976 reviews)

  • "very good work culture, good work life balance" (in 573 reviews)

Cons
  • "Not much work life balance without seniority" (in 1182 reviews)

  • "No work life balance or personal consideration" (in 348 reviews)

More Pros and Cons

  1. "Loving it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Quality Analyst/Lead Software Quality Analyst in El Segundo, CA
    Current Employee - Software Quality Analyst/Lead Software Quality Analyst in El Segundo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than a year)

    Pros

    Open, helpful work environment, with everyone - from peers to management - available to provide assistance or information.

    Cons

    I really don't have any issues that would be "cons".


  2. "Working for AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Englewood, CO
    Former Employee - Quality Assurance Analyst in Englewood, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    A large, well established company that's been around for over 100 years

    Cons

    With such a large company, sometimes one hand does not know what the other is doing

    Advice to Management

    Ensure the right people are in the right place doing the right things

  3. "QA Engineer"

    StarStarStarStarStar
    Former Employee - Quality Assurance Analyst in El Segundo, CA
    Former Employee - Quality Assurance Analyst in El Segundo, CA

    I worked at AT&T (More than a year)

    Pros

    good environment, very organized

    Cons

    I hope has opportunities to apply for full time in a future


  4. "Enjoyed Working Here But No Longer Do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Analyst in Tustin, CA
    Former Employee - Quality Analyst in Tustin, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T (More than 10 years)

    Pros

    Great Benefits Cutting Edge Technology

    Cons

    Some Policies Hard To Understand


  5. "Test Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Quality Analyst in Dallas, TX
    Former Employee - Software Quality Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T (More than a year)

    Pros

    Good environment and good chance of learning new things

    Cons

    Not always open to new challenges and nee significant pushbacks from the contracting vendors


  6. "Quality Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Greensboro, NC
    Former Employee - Quality Assurance Analyst in Greensboro, NC
    Doesn't Recommend
    Positive Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Benefits are good, and people are generally good as well. Pay scale is competitive and generous.

    Cons

    Management tends to use "business needs" as a general term to dictate directives about changes or policies. Cronyism within the workplace.


  7. "My time with AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Quality Assurance Analyst in Little Rock, AR
    Former Employee - Senior Quality Assurance Analyst in Little Rock, AR
    Recommends
    Neutral Outlook

    I worked at AT&T (More than a year)

    Pros

    AT&T is a big company, so there are many career paths to choose from. Also, a lot of available discounts on wireless and wireline products and services.

    Cons

    You may have to be willing to relocate in order to find the job you want.

    Advice to Management

    Always make developing your employees a primary focus.

  8. "Quality Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Analyst in Dallas, TX
    Current Employee - Quality Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    great people and also a lot of chances to do different things.

    Cons

    Not much room for development and moving up until a lot of time in company.


  9. "Quality Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Quality Analyst in San Francisco, CA
    Current Contractor - Quality Analyst in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T as a contractor (More than a year)

    Pros

    Good in the previous project am still looking for the better growth

    Cons

    Thinking better and doing our with good effort and strength

    Advice to Management

    Work hard in silence and make the noise


  10. Helpful (1)

    "It's ok honestly."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Austin, TX
    Current Employee - Quality Assurance Analyst in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Most people are extremely knowledgeable and willing to help. As with anyone there are a few bad apples. 1st line and 2nd line managers are great with years of experience and are mostly willing to work towards a goal that doesn't directly benefit them.

    Cons

    3rd level/executive management has been brought in from legacy AT&T/SBC departments and does not understand the work flow or dynamic of the way a NetOps center works. The phrase "in wire line" is used to much to describe how things were done. The ones brought from DSL or Uverse have a better grasp.

    Advice to Management

    Listen more before making decisions. You're all certified in Six Sigma, PMP, etc use your training. Make a decision and stick to it within reason. Stop the knee jerk reactions to client demands and create an open working environment that helps the client with out destroying the morale of your workforce.