AT&T Reviews in Raleigh, NC | Glassdoor

AT&T Raleigh Reviews

Updated April 20, 2018
65 reviews

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Raleigh, NC

3.6
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
41 Ratings

65 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Wire tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Raleigh, NC
    Current Employee - AT&T Wire Technician in Raleigh, NC
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good pay, great Benifits. Every job is different and you may get to travel. Work outside and with customers to do fiber optics and satellite services

    Cons

    Working in confined and dirty environment like attics and crawl spaces. Working rain or shine, cold or hot and still where a smile

    Advice to Management

    Management need to pay techs more money for the hard work we already do. It’s hard to raise a family while working till you drop.


  2. "Good benefits but very chaotic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist in Raleigh, NC
    Current Employee - Technical Specialist in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Very good benefits, particularly healthcare.

    Cons

    Extremely chaotic, change is good but knee-jerk reaction is another.

    Advice to Management

    Need proactive approaches and not reactive

  3. Helpful (1)

    "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Raleigh, NC
    Current Employee - Wire Technician in Raleigh, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great pay. Great benefits. Great people

    Cons

    Some micro managing. Call center employees have very little practical knowledge of some business components. Unstable hours


  4. Helpful (1)

    "Not a typical IT company but they are expanding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Stack Developer in Raleigh, NC
    Current Employee - Full Stack Developer in Raleigh, NC
    Recommends

    I have been working at AT&T (More than a year)

    Pros

    Upper management is cool.
    Relaxed work environment

    Cons

    Pay is less
    Little stressed when we come close to deadlines


  5. "Professional Technical Consulting Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Technical Consulting Engineer in Raleigh, NC
    Current Employee - Professional Technical Consulting Engineer in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great company to work . Have a great culture . Good discounts and Bonuses

    Cons

    no too many jobs available in Raleigh area for ATT

    Advice to Management

    Provide hands on training to employees


  6. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician in Raleigh, NC
    Current Employee - Installation Technician in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Decent salary...not great but okay

    Cons

    Supervision and management is incompetent and unfair, hours are ridiculous, treatment of employees is terrible!

    Advice to Management

    Fire installation supervisors and start over!


  7. Helpful (1)

    "Good pay and benefits but unrealistic sales quotas...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Representative in Raleigh, NC
    Former Employee - Small Business Sales Representative in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good pay and benefits.(since I started the job, it's been grandfathered and no longer exist). Casual environment.

    Cons

    Sales quota's are not realistic, majority of people working their have to be shady to keep there job. Constantly concerned about getting fired. Unprofessional workplace for a fortune 10 company. You would never imagine what goes on. Management has no business being management there. They would not be managers at any other company. Union is a JOKE and should just give up. ATT run thems pretty much and it's a waste of money pay "dues". They don't do what UNIONS are supposed to do, protect there members. If only I was making this up. There is so much more...... I have never worked at a place that demeans you to get productivity from you. Managers have no issues lying to employees.

    Advice to Management

    If At@t is not careful they will end up being another Wells Fargo. Reps are slamming customers left and right with the internet suite of services. Management pretends not to notice until, someone is caught doing it. Then they "had no idea" what was going on. ATT protects there managers, even when they are in the wrong. As a company you can only blame the employee's for so long. Then you should start to look at management. Why do employees have a funky attitude? Hmm...trickle down effect. Seriously to go YEARS being at the bottom for sales. The employees....yea...that's it...management they are just doing there jobs right. WRONG! If you change management you will get sales. Get managers that know how to treat people with respect and can be trusted. Get managers who believe in you and the sales will come. Get managers that do there job, manage. Not manage EVERYONE, that does not work. As large a company as they are, they could do so much better. Even reporting a manager to HR continually for the disrespectful ways they treat the you/employees there, goes no where. Not sure if other locations are as demeaning and disrespectful as Raleigh is. I honestly hope not, someone needs to take a much closer look. I may come off as bitter(I am a little, I can admit) but EVERYTHING I have mentioned is TRUE. Nothing mentioned is made up or not true. So as to brush this off as a bitter ex employee with a bad attitude. NOPE NOT ME. I tried to get someone to take a look and eventually just gave up. Hopefully one day, someone higher up will realize the managers there need to kick rocks and get someone more qualified who knows how to manage people/sales center/office.

  8. "Install and repair wire technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Wire Technician in Raleigh, NC
    Former Employee - AT&T Wire Technician in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Not being confined to one location. Everything you need to do your job is given to you. (Vehicle, tools, supplies, and training)

    Cons

    Even though they spend a lot of money training you, it is a little out-dated at times. Things you learn in training, can be things that current techs no longer due. Company focuses very hard on numbers, which can be very stressful for the techs, for the fear of getting in trouble or losing your job!

    Advice to Management

    None


  9. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Raleigh, NC
    Former Employee - U-Verse Premises Technician in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Good benefits and pay, good training for future endeavors, stable company

    Cons

    No work life balance, in the operations side not alot of room for growth

    Advice to Management

    Spend more time addressing your premises techs issues and supporting them in the field


  10. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Executive in Raleigh, NC
    Current Employee - Client Solutions Executive in Raleigh, NC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T (More than 5 years)

    Pros

    Quality work, great people and changing environment that challenges you on a daily and weekly basis to learn new products and learn new skills

    Cons

    Downsizing and layoffs. Company keeps decreasing its work force not due to poor performance but just to save some money at the end of every year

    AT&T Response

    Nov 29, 2017 – Human Resources

    Thank you for acknowledging the great work environment we pride ourselves on. Due to constant changes in the industry, we sometimes must restructure to meet the needs of the business. When this... More


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