AT&T Reviews in Raleigh, NC | Glassdoor

AT&T Raleigh Reviews

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Found 73 of over 19955 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
46%
Recommend to a friend
48%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
44 Ratings
Pros
Cons
  • "work/life balance non existent because there arent any resources to support your client(s) when taking time off" (in 1144 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 335 reviews)

More Pros and Cons
  1. Retail Sales Consultant

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSC in Raleigh, NC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time for more than 6 years

    Pros

    AMAZING BENEFITS DISCOUNTS, Job security, if you are driven, motivated, and not afraid to come to work to DO YOUR JOB. Laziness, bottomfeeders are not tolerated long. AMAZING Annual award trips.

    Cons

    Need to take a more human approach to attendance policies and make it so you're so harshly punished and rack up points when you need to take time off to take care of yourself and your family.

    Advice to Management

    Reward more based on performance, lead by example and by action, not by barking on the floor then retreating to your office, and disappearing for hours out of your scheduled work shift.

  2. In home expert

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Home Expert in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 4 years

    Pros

    Pay is decent, benefits are good

    Cons

    Absolutely no work life balance, you're penalized if take vacation or time off. You are expected to work 24/7. Goals are unrealistic and roughly 80 % of experts fail to meet them each month. It's glorified door to door sales, while lying to the customer to get in the door.

    Advice to Management

    Stop micromanaging your top performers, set realistic goals, and be honest with new hires.

  3. RAN Senior Specialist

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior RAN Specialist in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time for more than 20 years

    Pros

    Employee discounts on some products and services.

    Cons

    Increasingly compressed deadlines to complete milestones, poor health benefits.

  4. Wire Technician

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time for more than 6 years

    Pros

    For the most part, if you have a good manager, able to work independently at a pace that works for you (as long as your numbers are good). Great benefits. Most customers are happy to have you working to get their services installed or repaired.

    Cons

    Management can't seem to make up their mind on what to expect from their team. Rules and regulations change on a whim. Work/Life balance is horrible because you never know what time you're going to get off work... sometimes late at night. Wire techs take the blame for anything and everything that can possibly go wrong... (ex. Cable cut by neighbor digging a hole. As a wire technician, we should have been in constant contact...

    Show More

    Advice to Management

    Treat your techs the same way you would expect to be treated. (Up to, and including AT&T Corporate) Stop changing the rules on a weekly basis. Have some consistency.

  5. Technician

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than 4 years

    Pros

    Starting pay is ok, but is slow to increase.

    Cons

    Customer service is not a priority

    Advice to Management

    Stop micromanaging

  6. Helpful (2)

    Customer Dissatisfaction

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than 4 years

    Pros

    Starting pay and benefits are better than most companies,

    Cons

    Customers are not the priority, there is no oversight or accountability for poor quality work done by technicians that should not be working for ATT which decreases the value of a job done correctly.

    Advice to Management

    Upper mgmt should stop micromanaging because they are clueless about what happens in the field.

  7. Wire Technician

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Raleigh, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than 4 years

    Pros

    Pay, benefits, discounts on service, company vehicle

    Cons

    Inept managers, work life balance, never feeling secure in position always looking for the next surplus to come.

    Advice to Management

    Take care of your people. Stop being managers and try being leaders, because the two are not one in the same. Be proactive in problem solving instead of reactive.

  8. Good benefits but very chaotic

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than 4 years

    Pros

    Very good benefits, particularly healthcare.

    Cons

    Extremely chaotic, change is good but knee-jerk reaction is another.

    Advice to Management

    Need proactive approaches and not reactive

  9. Helpful (1)

    Great job

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Raleigh, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 4 years

    Pros

    Great pay. Great benefits. Great people

    Cons

    Some micro managing. Call center employees have very little practical knowledge of some business components. Unstable hours

  10. Helpful (1)

    Not a typical IT company but they are expanding

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Stack Developer in Raleigh, NC
    Recommends

    I have been working at AT&T for more than 2 years

    Pros

    Upper management is cool. Relaxed work environment

    Cons

    Pay is less Little stressed when we come close to deadlines

Showing 73 of 19955 reviews