AT&T Reviews in Raleigh-Durham, NC | Glassdoor

AT&T Raleigh Reviews

Updated September 24, 2018
118 reviews

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Raleigh-Durham, NC Area

3.5
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
63 Ratings

118 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1114 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 324 reviews)

More Pros and Cons

  1. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSC in Raleigh, NC
    Former Employee - RSC in Raleigh, NC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    AMAZING BENEFITS DISCOUNTS, Job security, if you are driven, motivated, and not afraid to come to work to DO YOUR JOB. Laziness, bottomfeeders are not tolerated long.
    AMAZING Annual award trips.

    Cons

    Need to take a more human approach to attendance policies and make it so you're so harshly punished and rack up points when you need to take time off to take care of yourself and your family.

    Advice to Management

    Reward more based on performance, lead by example and by action, not by barking on the floor then retreating to your office, and disappearing for hours out of your scheduled work shift.


  2. "Wire Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    For the most part, if you have a good manager, able to work independently at a pace that works for you (as long as your numbers are good). Great benefits. Most customers are happy to have you working to get their services installed or repaired.

    Cons

    Management can't seem to make up their mind on what to expect from their team. Rules and regulations change on a whim. Work/Life balance is horrible because you never know what time you're going to get off work... sometimes late at night. Wire techs take the blame for anything and everything that can possibly go wrong... (ex. Cable cut by neighbor digging a hole. As a wire technician, we should have been in constant contact with the customer to prevent their neighbor from digging.) Yes, it gets that ridiculous. The pay is well below what they expect from us... $25/hr is not enough to put up with the nasty conditions and all the B.S.
    No upward mobility.
    Recently, many are concerned about even being able to keep their job due to massive lay-offs.

    Advice to Management

    Treat your techs the same way you would expect to be treated. (Up to, and including AT&T Corporate)
    Stop changing the rules on a weekly basis. Have some consistency.

  3. "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Raleigh, NC
    Current Employee - Technician in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Starting pay is ok, but is slow to increase.

    Cons

    Customer service is not a priority

    Advice to Management

    Stop micromanaging


  4. Helpful (2)

    "Customer Dissatisfaction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Raleigh, NC
    Current Employee - Technician in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Starting pay and benefits are better than most companies,

    Cons

    Customers are not the priority, there is no oversight or accountability for poor quality work done by technicians that should not be working for ATT which decreases the value of a job done correctly.

    Advice to Management

    Upper mgmt should stop micromanaging because they are clueless about what happens in the field.


  5. "Good Compay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Carrboro, NC
    Current Employee - AT&T Wire Technician in Carrboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Great Company That Carea About Your Saftey

    Cons

    Working in the rain and snow

    Advice to Management

    Looks Good I wouldn't do 4/10 Shifts


  6. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Durham, NC
    Current Employee - Senior Project Manager in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Offers a lot of training opportunities via its own training portal and discounts. Great benefits.

    Cons

    Very few promotions are given to employees lower than 4th level.

    Advice to Management

    Listen to your employees


  7. "Wire Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Raleigh, NC
    Current Employee - AT&T Wire Technician in Raleigh, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay, benefits, discounts on service, company vehicle

    Cons

    Inept managers, work life balance, never feeling secure in position always looking for the next surplus to come.

    Advice to Management

    Take care of your people. Stop being managers and try being leaders, because the two are not one in the same. Be proactive in problem solving instead of reactive.

  8. "Good benefits but very chaotic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist in Raleigh, NC
    Current Employee - Technical Specialist in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Very good benefits, particularly healthcare.

    Cons

    Extremely chaotic, change is good but knee-jerk reaction is another.

    Advice to Management

    Need proactive approaches and not reactive


  9. Helpful (1)

    "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Raleigh, NC
    Current Employee - Wire Technician in Raleigh, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great pay. Great benefits. Great people

    Cons

    Some micro managing. Call center employees have very little practical knowledge of some business components. Unstable hours


  10. Helpful (1)

    "Not a typical IT company but they are expanding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Stack Developer in Raleigh, NC
    Current Employee - Full Stack Developer in Raleigh, NC
    Recommends

    I have been working at AT&T (More than a year)

    Pros

    Upper management is cool.
    Relaxed work environment

    Cons

    Pay is less
    Little stressed when we come close to deadlines


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