AT&T Reviews in Raleigh-Durham, NC | Glassdoor

AT&T Raleigh Reviews

Updated December 8, 2018
122 reviews

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Raleigh-Durham, NC Area

3.3
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
65 Ratings

122 Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1134 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSC in Raleigh, NC
    Former Employee - RSC in Raleigh, NC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    AMAZING BENEFITS DISCOUNTS, Job security, if you are driven, motivated, and not afraid to come to work to DO YOUR JOB. Laziness, bottomfeeders are not tolerated long.
    AMAZING Annual award trips.

    Cons

    Need to take a more human approach to attendance policies and make it so you're so harshly punished and rack up points when you need to take time off to take care of yourself and your family.

    Advice to Management

    Reward more based on performance, lead by example and by action, not by barking on the floor then retreating to your office, and disappearing for hours out of your scheduled work shift.


  2. "System Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Systems Engineer in Durham, NC
    Former Contractor - Systems Engineer in Durham, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T as a contractor (Less than a year)

    Pros

    8-5 work, no need to worry about work after you go home

    Cons

    not social env, mostly strict on work time management

  3. "Company doesn't value staff as much as they should"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Full Stack Developer in Durham, NC
    Current Contractor - Full Stack Developer in Durham, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T as a contractor (Less than a year)

    Pros

    Great Peers (since they went through the same problem, they can relate), they are very helpful.

    Cons

    Using old technology, only allows staffs to use certain version (outdated) tools, to keep everyone one the same page. The code review process is very tedious, and manual QA is just very inefficient.

    Advice to Management

    Please Update WIKI regularly, so that new comers can start early and more motivated, instead of wondering what they did wrong when management did not update the info to latest version.


  4. "In home expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Home Expert in Raleigh, NC
    Former Employee - In Home Expert in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Pay is decent, benefits are good

    Cons

    Absolutely no work life balance, you're penalized if take vacation or time off. You are expected to work 24/7. Goals are unrealistic and roughly 80 % of experts fail to meet them each month. It's glorified door to door sales, while lying to the customer to get in the door.

    Advice to Management

    Stop micromanaging your top performers, set realistic goals, and be honest with new hires.


  5. "RAN Senior Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior RAN Specialist in Raleigh, NC
    Former Employee - Senior RAN Specialist in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Employee discounts on some products and services.

    Cons

    Increasingly compressed deadlines to complete milestones, poor health benefits.


  6. "Wire Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    For the most part, if you have a good manager, able to work independently at a pace that works for you (as long as your numbers are good). Great benefits. Most customers are happy to have you working to get their services installed or repaired.

    Cons

    Management can't seem to make up their mind on what to expect from their team. Rules and regulations change on a whim. Work/Life balance is horrible because you never know what time you're going to get off work... sometimes late at night. Wire techs take the blame for anything and everything that can possibly go wrong... (ex. Cable cut by neighbor digging a hole. As a wire technician, we should have been in constant contact with the customer to prevent their neighbor from digging.) Yes, it gets that ridiculous. The pay is well below what they expect from us... $25/hr is not enough to put up with the nasty conditions and all the B.S.
    No upward mobility.
    Recently, many are concerned about even being able to keep their job due to massive lay-offs.

    Advice to Management

    Treat your techs the same way you would expect to be treated. (Up to, and including AT&T Corporate)
    Stop changing the rules on a weekly basis. Have some consistency.


  7. "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Raleigh, NC
    Current Employee - Technician in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Starting pay is ok, but is slow to increase.

    Cons

    Customer service is not a priority

    Advice to Management

    Stop micromanaging

  8. Helpful (2)

    "Customer Dissatisfaction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Raleigh, NC
    Current Employee - Technician in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Starting pay and benefits are better than most companies,

    Cons

    Customers are not the priority, there is no oversight or accountability for poor quality work done by technicians that should not be working for ATT which decreases the value of a job done correctly.

    Advice to Management

    Upper mgmt should stop micromanaging because they are clueless about what happens in the field.


  9. Helpful (1)

    "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Durham, NC
    Current Employee - Senior Project Manager in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Offers a lot of training opportunities via its own training portal and discounts. Great benefits.

    Cons

    Very few promotions are given to employees lower than 4th level.

    Advice to Management

    Listen to your employees


  10. "Good Compay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Carrboro, NC
    Current Employee - AT&T Wire Technician in Carrboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Great Company That Carea About Your Saftey

    Cons

    Working in the rain and snow

    Advice to Management

    Looks Good I wouldn't do 4/10 Shifts


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