AT&T Retail Reviews | Glassdoor

AT&T Retail Reviews

Updated December 13, 2018
3,014 reviews

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Retail

3.3
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
1,460 Ratings

Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1134 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Acworth, GA
    Current Employee - Retail Sales Consultant in Acworth, GA

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Company pays great money and has great benefits

    Cons

    I love my experience with AT&T


  2. "Great Company, excellent benefits, fair pay, I would love to retire here...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Austin, TX
    Current Employee - Retail Sales Consultant in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great opportunities to continue education and learn more about the company, use of company provided mobile device in retail, excellent health benefits, vacation time, flexible schedule, most workers are supported by union, fair pay increases, above average base pay for retail.

    Cons

    Strict attendance policy, no room to become ill without risk of accruing points which can lead to termination, promotions are more about “who you know” and not “what you know” or based on education/outside work experience so you will see people with less education or experience get promoted over you all of the time. Change is good, but their commission structure tends to change quite often resulting in retail consultants taking home less earnings. Stores with fewer customers, tend to have reps who earn far less than busier stores on their current commission structure. Commission is also taxed at around 35%.

    Advice to Management

    Please listen to your retail consultants in regards to what we feel are fair monthly goals and fair commission earnings. Your employees want to be there and are loyal to you. We need you to show us how valued we are at AT&T in your retail stores along with fair opportunities for career advancement.

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Akron, OH
    Current Employee - Retail Sales Consultant in Akron, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great Competitive environment with endless opportunities to advance in career opportunities.

    Cons

    nothing out of the normal for a corporate company.

    Advice to Management

    no one can be managed the same, keep and open mind, were all people


  4. "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in San Antonio, TX
    Current Employee - Retail Sales Consultant in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Pays for college tuition

    Cons

    Difficult to move to a different role


  5. "Great place when you live in a location with great internet speeds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Ruston, LA
    Current Employee - Retail Sales Consultant in Ruston, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T part-time (Less than a year)

    Pros

    Great pay. Versatile work environment. Opportunity to grow.

    Cons

    Management is undertrained which then turns in the reps being frustrated from poor management.

    Advice to Management

    Train more management to be versed in all things before releasing them in the store. Please stop hiring managers that cannot perform under pressure. These types of managers make it hard for reps to not burn out quickly.


  6. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sale
    Current Employee - Retail Sale
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    -A lot of money to be made.
    -Great benefits.
    -Easy to climb the ranks quickly if you set your mind to it.

    Cons

    -Extremely sales focused. You might have a great sales interaction with one customer, and then not be able to get anything with the next and that's what your managers will focus in on.
    -Hard to get time off or pick a good schedule if you're newer to the company. Schedule bids start with the most tenured employees and moves down.


  7. "Good Pay if you lie to customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great Benefits, Seniority based schedule

    Cons

    Complete sham, bad managment,

  8. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Pleasant Prairie, WI
    Former Employee - Retail Sales Consultant in Pleasant Prairie, WI
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Really good pay and benefits

    Cons

    Horrible work/life balance at times unreasonable sales targets and poor management who suggest utilize nefarious tactics to close sales.

    Advice to Management

    Do better nd care more about your team.


  9. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Oswego, NY
    Former Employee - Retail Sales Consultant in Oswego, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great compensation and benefits packages.

    Cons

    No work/life balance, attendance system punishes you for using paid time off.


  10. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Pittsburgh, PA
    Former Employee - Retail Sales Consultant in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Hourly Pay.
    Commissions.
    Benefits.
    Union.

    Cons

    The ARSMs and DOS are very unethical and put their employees on the line for it.
    No work life balance.
    Seniority based schedules.
    They no longer care about the customers they only care about new business.

    Advice to Management

    Take care of your employees and customers