AT&T Retail Sales Consultant Reviews | Glassdoor

AT&T Retail Sales Consultant Reviews

Updated January 20, 2019
2,399 reviews

Filter

Filter

Retail Sales Consultant

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
1,122 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "The pay and benefits are really amazing" (in 947 reviews)

  • "Good work/life balance as timelines are realistic" (in 548 reviews)

Cons
More Pros and Cons

  1. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Ruston, LA
    Current Employee - Retail Sales Consultant in Ruston, LA
    Recommends
    Positive Outlook

    I have been working at AT&T part-time (More than a year)

    Pros

    Great place to work. Great Benefits. Tuition reimbursement is a big help. Lots of oppurtuntities for advancement. Great environment. Pay is above average. Works with school schedule.

    Cons

    Scheduling is a bit stiff. If you Requirea job with more flexibility, you might want to look else where. Only allowed x amount of hours off per year.

    Advice to Management

    Remember that your reps are people too!

    AT&T Response

    Jul 9, 2018 – Talent Operations Manager

    Thank you for your comments on how your experience can adapt to school schedules. We understand our people come from many backgrounds and put a priority on work/life balance. Your feedback is... More


  2. "Fantastic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Port Saint Lucie, FL
    Current Employee - Retail Sales Consultant in Port Saint Lucie, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great benefits flexible management nice environment and co workers

    Cons

    Goals, phone customer service outsourced making customers very upset

    Advice to Management

    Dont focus on the short term gains. Improve phone customer service so sales can sell.

  3. "Pays the bills, easy enough if you're a laid back person"

    StarStarStarStarStar
    Former Employee - Retail Sales Consultant
    Former Employee - Retail Sales Consultant
    Recommends
    Positive Outlook

    I worked at AT&T full-time (More than a year)

    Pros

    -You get what you put into it

    Cons

    -Opportunities for advancement were too slow


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Brooklyn, NY
    Former Employee - Retail Sales Consultant in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    The pay is good hourly but if you can sell then the commission is awesome

    Cons

    Commission has a cap and you’re limited on what you can make commission off of


  5. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Fargo, ND
    Current Employee - Retail Sales Consultant in Fargo, ND
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great pay, benefits, and incentives

    Cons

    N/A except for maybe too demanding at times


  6. "Promising Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Green Bay, WI
    Current Employee - Retail Sales Consultant in Green Bay, WI
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Easy to make money quickly, pays above average

    Cons

    Increasing number of sales goals, reduced training, questionable outlook on the job itself


  7. "Losing sense of direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Los Angeles, CA
    Current Employee - Retail Sales Consultant in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Decent pay, decent benefits, and great discount on services.

    Cons

    Over the years AT&T just seems to be losing touch with their employees. They are so desperate to make up in profits for all the companies they acquired, they’re creating too many different sales positions. They expect store employees to sell just as well as employees that can offer more deals to customers. If a sales problem occurs from a different channel, store locations are expected to fix.

    Advice to Management

    Direct management are usually great, area managers and other managers above are so out of touch, they expect too much and are constantly demanding.

  8. "Sales for retail store in oakville mo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Oakville, St. Louis, MO
    Former Employee - AT&T Retail Sales Consultant in Oakville, St. Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Nice store manager and lots of breaks

    Cons

    no customers or money which means no money


  9. "Change Happens!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Macon, GA
    Current Employee - Retail Sales Consultant in Macon, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Good wages, benefits are good if you have any degree in coding/IT plenty of room for advancement. I have work in a retail store the commission is fair as well.

    Cons

    Work- life balance is good. I think all RSC positions going forward are part time. Long hours sometimes constant berating from customers.


  10. "Was a great place to work until DirecTV purchase"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Montgomery, AL
    Former Employee - Retail Sales Consultant in Montgomery, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great benefits. Decent Salary and working conditions.

    Cons

    Ruthless use of quotas without regard to local conditions.
    Focusing only on sales numbers with little regard for customer satisfaction or service.

    Advice to Management

    When establishing quotas pay more attention to local market conditions.