AT&T Reviews | Glassdoor

AT&T Reviews

Updated March 22, 2019
19,465 reviews

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3.3
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
9,248 Ratings

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  1. Featured Review

    "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    Good training, lots of opportunities for progression, good salary and benefits. They care about their workers.

    Cons

    Business processes are onerous and defy common sense.

    Advice to Management

    Empower your people and take more risks.


  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Science Intern
    Current Employee - Data Science Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (Less than a year)

    Pros

    Flexible schedule and nice teammates. Salary is high!

    Cons

    The communication with business unit takes too much time

  3. Helpful (79)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Manager in Houston, TX
    Current Employee - IT Senior Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Decent benefits- that’s about it

    Cons

    HORRIBLE COMPANY! Constant layoffs! Management has also restricted Telecommuting. Employees used to be able to work from home all the time- now it is limited to
    4 times a month. Impossible to find workspace at corporate locations- everything is “drop in” and you need to haul all your stuff into the office daily. Long hours and absolutely NO WORK LIFE BALANCE. Management does not care that you have a life outside of “the Death Star”. Try to leave or work from home with a sick kid, and you get written up! And I am a high level IT professional.

    Advice to Management

    IT employees need the flexibility you once gave us. We have ZERO WORK LIFE BALANCE. Over time, the best and brightest WILL LEAVE ATT. My coworkers and I are all just marking time. Waiting for the surplus and package- at which time we will take our talents elsewhere. ATT will be left only with the employees on the right side of the bell curve who are nowhere approaching top
    Talent if they don’t change the culture DRASTICALLY TO BE MORE EMPLOYEE DRIVEN!


  4. Helpful (1)

    "Good Benefits with Some Room for Advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Network Support in Winston-Salem, NC
    Former Employee - Professional Network Support in Winston-Salem, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    - Was able to work remotely
    - Was able to easily relocate as family needs changed
    - Employee discount program was top notch
    - Some room for advancement, growth, and personal development

    Cons

    - Recent acquisitions have caused the company to make many departments more lean; therefore, job security is questionable.
    - Company reward program at times seems flawed. Although you may surpass your IDP you may not see that reflect accurately on EYR and/or bonus. Therefore the incentive program can be demotivating as some who reach minimal performance levels still receive similar compensation as those who exceeded metrics.

    Advice to Management

    Rethink incentive program so that you are not rewarding behaviors that are contradicting your goals to meet business outcomes.


  5. "Fun events!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Promotional Sales Representative in Torrance, CA
    Current Employee - Promotional Sales Representative in Torrance, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    I've been a Promotional Sales Representative for almost a year now and there's hardly a dull moment. I love getting to go to local events and connect with people in my community. Definitely a great position for an extrovert like me!

    Cons

    Sometimes you have to work nights and weekends.

    Advice to Management

    Training could involve more guidance on closing a sales deal.


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (More than 8 years)

    Pros

    AT&T is a great company that really cares about its employees

    Cons

    Unless you're based out of Texas it's hard to get promoted

    Advice to Management

    Promote based off of results and not location


  7. "Great Opportunity if you put in the work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Home Expert in Buena Park, CA
    Former Employee - In Home Expert in Buena Park, CA

    I worked at AT&T full-time (More than 3 years)

    Pros

    general autonomy
    easy sales goals
    company card
    great benefits
    great leadership

    Cons

    Micro Management
    Unreliable Back end Support

    Advice to Management

    give the sales team more freedom and tools

  8. "A good company to work for unless you can't handle extreme changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Piscataway, NJ
    Current Employee - Project Manager in Piscataway, NJ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Fortunate to have some good managers in my 20 years working for AT&T. Always able to find someone to help with problems. Ability to work from home when the need arises. Nice discount on AT&T services for DIRECTV and mobile services.

    Cons

    VPs and AVPs are continuously overhauling processes and work assignments. No real stability on staying on one team doing the same job. In 2 years time, I had 6 different managers. Lots of work is being outsourced overseas and to third party contractors so very difficult to get hired by AT&T now. When a new company is acquired, big layoffs shortly follow.

    Advice to Management

    Instead of overhauling processes, try to improve the process in place to make it more streamlined and easier for the customers. Every time the process changes, it's hard for both customers and employees to know who is responsible for what.


  9. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T part-time (More than 3 years)

    Pros

    They train you on a lot of things which help you even outside the job

    Cons

    Scheduling time off is terrible


  10. "great company, not treated personally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Jackson, MS
    Former Employee - Retail Sales Consultant in Jackson, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    great pay, meet all kinds of great people, tons of free or discounted products, tons of relocation potential

    Cons

    promotion is mostly based on who you know not what you know, nothing is a problem until you're not wanted there anymore then youre padded with bogus claims, only as good as the month that youre in....if you have a bad month or two you can get fired like you never contributed.

    Advice to Management

    take time to learn employees and how they need to be coached, running a tight ship is understandable but talk to your employees with same respect you want.