AT&T Reviews | Glassdoor

AT&T Reviews

Updated September 23, 2018
18,072 reviews

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3.4
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
8,735 Ratings

18,072 Employee Reviews

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More Pros and Cons

  1. "Good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time

    Pros

    Good pay, easy work. Great company

    Cons

    Work all weather, all labor job. Bad job laid off


  2. Helpful (19)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Manager in Houston, TX
    Current Employee - IT Senior Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Decent benefits- that’s about it

    Cons

    HORRIBLE COMPANY! Constant layoffs! Management has also restricted Telecommuting. Employees used to be able to work from home all the time- now it is limited to
    4 times a month. Impossible to find workspace at corporate locations- everything is “drop in” and you need to haul all your stuff into the office daily. Long hours and absolutely NO WORK LIFE BALANCE. Management does not care that you have a life outside of “the Death Star”. Try to leave or work from home with a sick kid, and you get written up! And I am a high level IT professional.

    Advice to Management

    IT employees need the flexibility you once gave us. We have ZERO WORK LIFE BALANCE. Over time, the best and brightest WILL LEAVE ATT. My coworkers and I are all just marking time. Waiting for the surplus and package- at which time we will take our talents elsewhere. ATT will be left only with the employees on the right side of the bell curve who are nowhere approaching top
    Talent if they don’t change the culture DRASTICALLY TO BE MORE EMPLOYEE DRIVEN!

  3. "Desktop Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Consistency in regards to work

    Cons

    The job starts before traffic starts in the morning


  4. "Great pay! Very stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Benton, AR
    Current Employee - U-Verse Premises Technician in Benton, AR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay is good, get to work outside and not be in an office all day.

    Cons

    Long hours, harsh working conditions, mandatory overtime.


  5. "sales sales sales is all they care about. customer service comes second if you’re in a retail store to most managers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Huntington Beach, CA
    Former Employee - Retail Sales Consultant in Huntington Beach, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    great benefits like 401k, pension health & dental. discounts are really great too!

    Cons

    too much stress. customers are rude and difficult. some of the management is like a gang and will only treat you well if you get sales no matter how you get them.

    Advice to Management

    RELAX. happy employees = happy management.


  6. "Wire Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Asheville, NC
    Current Employee - AT&T Wire Technician in Asheville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Well I dont have to be concerned about what to wear since we are provided uniforms that seem to get a bit better every year. Pay rate is up to one of the most highest skilled profession in the area thanks to the cwa union negotiations with corporate.

    Cons

    There is the point that we get one weekend off in a four week period that can be hard to plan things. Especially when our schedule changes and have a 6 day work week but it is good over time.

    Advice to Management

    Not sure how other managers are but mine alway keeps us in mind when it comes to safety and personal life. I hope others do the same. I feel blessed to work with those great people.


  7. "Good but stressful"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time

    Pros

    Benefits, pay and decent opportunities

    Cons

    High stress, management is always pushing something new

  8. "Technology Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology Project Management in Minneapolis, MN
    Former Employee - Technology Project Management in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T (More than 10 years)

    Pros

    This was a great place to work and people were very professional in every way. made great friendships with different employees that still exist today. Support was great for getting help in projects and reaching out to people across the country.

    Cons

    It was tough to leave because of budget cuts and consolidating our process with Consumer based reps. They did not plan this well enough to keep good people, we lost alot of great talent to this because they just looked at salary and not productivity of the people. I heard lots of bad press after this happened that lower paid people were just out for a free ride and the people that worked and got raises were in the long run punished because they made too much money.

    Advice to Management

    during these type of budget cuts please take a look at the people not just the job categories based on where they lived where in the south salaries were much lower than they were here in Minneapolis, as we were targeted because we had higher salaries because of the cost of living was much higher, and I know for the majority the work ethic is much greater here in Minneapolis and family values are much more valuable.


  9. "Demand from Managers to sale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time

    Pros

    Pay is decent and great benefits. Easy job. Sit down and talk to people all day. Have to be a people person and a salesman. Lots of room for promotion. Diverse culture of employees.

    Cons

    Managers are aggressive about Sales Goals. Sometimes makes for an uncomfortable experience with customers. Managers only care about sales numbers and not customer satisfaction.

    Advice to Management

    Sale, but dont be soo pushy when a customer says no 3 times. It's not always about the sale.


  10. "Overall has been a great experience, love the growth within the company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Houston, TX
    Current Employee - Assistant Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T (More than 5 years)

    Pros

    Growth. Show what you’re made of and the rest is easy.

    Cons

    Shouldn’t have to interview for the same position when applying for a transfer.


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