AT&T Employee Reviews | Glassdoor

AT&T Reviews

Updated February 18, 2017
13,738 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
6,251 Ratings

13,738 Employee Reviews

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Pros
  • Good pay and benefits (this also depends on how good you are at your work) (in 712 reviews)

  • Great benefits along with a flexible work life balance makes this a great job for someone who is both a student and employee (in 397 reviews)

Cons
  • Work/life balance is touch because I was in sales - thats just how it is (in 841 reviews)

  • Absolutely no work-life balance (in 242 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (129)

    "My time at AT&T"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - A5 Manager PM/PIM (Acting B-band) in Bridgewater, NJ
    Former Employee - A5 Manager PM/PIM (Acting B-band) in Bridgewater, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    This was one of the most satisfying jobs I have ever had. It provided challenges and rewards unlike any other. There was a balance between work, community and family that allowed for location, remote and virtual workspace give a sense of accomplishment and truly made me feel as if I was making a difference. The culture and values of the company made me more socially aware and active. To this day I still involve myself is community affairs and helping people in need.

    Cons

    There were no real "cons" to the job. I was part of a FMP, otherwise given the choice I would still be working for the company to this day.

    Advice to Management

    Consider previous employees separated by factors or reasons beyond there control for future positions that become available in the new AT&T. Some of us would love to go back to work for the company.


  2. Helpful (290)

    "Awesome! Very positive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to Management

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    AT&T Response

    Apr 8, 2015 – Talent Operations Manager

    We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your ... More


  3. "Working for AT&T"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Englewood, CO
    Former Employee - Quality Assurance Analyst in Englewood, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    A large, well established company that's been around for over 100 years

    Cons

    With such a large company, sometimes one hand does not know what the other is doing

    Advice to Management

    Ensure the right people are in the right place doing the right things


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  5. "customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Ocala, FL
    Former Employee - Customer Service Representative in Ocala, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T (More than a year)

    Pros

    The pay and benefits were great loved the fact that there was always many ways to make money. Every call was a potential way to get money

    Cons

    Scheduling wasn't the best but what call center is. Somethings could be a lot better however what call center is perfect.


  6. "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at AT&T full-time (More than 3 years)

    Pros

    Offers plenty of benefits and they are great company to work for! Depending on the department you have plenty room for advancement.

    Cons

    the hours. without much seniority you don't have much wiggle room as far as shifts. i didn't get to spend as much time as i wanted with my family

    Advice to Management

    Offer more shifts in call center departments. Employees will be more happier to have more options as far as start and end times.


  7. "Tech Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    Easy going, work life balance

    Cons

    Old technology, lay offs frequently


  8. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    Large Company, room for growth and opportunity. Stability. Opportunity to learn telecommunications

    Cons

    Volatile, often has lay offs. Large company, sometimes difficult to be an internal hire.

    Advice to Management

    increase salary of some positions relatable to those of other companies.


  9. "Great Company, but has its Flaws"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Oklahoma City, OK
    Current Employee - Project Manager in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great networking opportunities
    Amazing training programs
    Every type of field exist within AT&T

    Cons

    A lot unnecessary red tape
    Extremely slow promotions, better to move to a different company, then come back


  10. "Great Company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Diversity is big at AT&T

    Cons

    It takes a long time to move up the latter.


  11. "Good"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at AT&T full-time (More than a year)

    Pros

    Good.. very good company to work with

    Cons

    Illogica, very illogical managers behaviour



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