AT&T Reviews | Glassdoor

AT&T Reviews

Updated May 22, 2017
14,602 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
6,779 Ratings

14,602 Employee Reviews

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Pros
  • I love the job great pay and benefits (in 759 reviews)

  • Great benefits along with a flexible work life balance makes this a great job for someone who is both a student and employee (in 418 reviews)

Cons
  • little work life balance opportunity (in 903 reviews)

  • No Work Life Balance you'll trade time for (in 259 reviews)

More Pros and Cons

  1. Helpful (150)

    "My time at AT&T"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - A5 Manager PM/PIM (Acting B-band) in Bridgewater, NJ
    Former Employee - A5 Manager PM/PIM (Acting B-band) in Bridgewater, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    This was one of the most satisfying jobs I have ever had. It provided challenges and rewards unlike any other. There was a balance between work, community and family that allowed for location, remote and virtual workspace give a sense of accomplishment and truly made me feel as if I was making a difference. The culture and values of the company made me more socially aware and active. To this day I still involve myself is community affairs and helping people in need.

    Cons

    There were no real "cons" to the job. I was part of a FMP, otherwise given the choice I would still be working for the company to this day.

    Advice to Management

    Consider previous employees separated by factors or reasons beyond there control for future positions that become available in the new AT&T. Some of us would love to go back to work for the company.


  2. "Great pay .. politics suck"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Rancho Cucamonga, CA
    Former Employee - Retail Sales Representative in Rancho Cucamonga, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    As a rep I had great pay ...even the worst reps got payed a lot
    Very great work life balance

    Cons

    Was supposed to move to management but a coworker lied about me and said I tried to fight him lol went on a final and couldn't move up

    Advice to Management

    None


  3. "Great for the Driven!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Asset Manager in Charlotte, NC
    Former Employee - Asset Manager in Charlotte, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T (More than a year)

    Pros

    The work is never boring. Providing people good cellular service connects people to their loves ones and emergency services, so you feel like you are providing a service to your community.

    Cons

    can be a bit stressful, most people who aren't a good fit flame out quickly.


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  5. "Osp Design Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OSP ENGINEER in Chicago, IL
    Current Employee - OSP ENGINEER in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Work with good people. Stay busy throughout the day. The company provides a lot of decent training. They also have a good college tuition reimbursement.

    Cons

    Evolving technology is minimizing positions. The cost of medical keeps rising while the raises don't reflect the cost of living increase.


  6. "Customer Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Dallas, TX
    Former Employee - Customer Assistant in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at AT&T (More than a year)

    Pros

    Great experience in working with customers and handling technical support calls. I was able to learn how to simplify technical terms to increase customer understanding. This helped the customer become a catalyst in resolving the issue.

    Cons

    Some customers would be very rude, after some time I was able to handle these customers and calm them down.

    Advice to Management

    More training in handling rude/abusive callers would benefit both the employees and the customers.


  7. "great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Indianapolis, IN
    Former Employee - Sales Agent in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    great hours, flexible shifts friendly staff. great atmosphere to work in. Great training that will transfer to any position. Great benefits

    Cons

    There aren't many cons to this company as long as you can handle the workload it can be overwhelming at times. The company also has strict rules on attendance so alway keep that in mind.

    Advice to Management

    Give one on one time to employees and always encourage your team to do their best. Promote within there are many people who are deserving of a good position


  8. "Senior Sourcing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sourcing Manager in Bedminster, NJ
    Current Employee - Senior Sourcing Manager in Bedminster, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Negotiating contracts with various suppliers

    Cons

    There is really no serious cons


  9. "Great benefits and compititive pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent in Hoover, AL
    Current Employee - Telesales Agent in Hoover, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Great discounts, acceptable base pay with good commission.

    Cons

    The company is TOO big. The company seems very good at addressing concerns and problems. There are MANY crossing functioning departments. It often feels like the right hand has no idea what the left hand is doing.

    Advice to Management

    Not much. I like the direction of the company.


  10. "A Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Supervisor in Greensboro, NC
    Current Employee - Floor Supervisor in Greensboro, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    I love the connection I can make with people all across the world and since I am problem-solving oriented, I love finding out the box options to find a resolution. I also love the office environment with my coworkers because of my outgoing and energetic personality.

    Cons

    I do not like feeling like there are no upward advance opportunities unless I am willing to uproot my life. Although I have no children, making large moves without assistance or incentive is unattractive, and in the same turn, my area does not have the room for movement.

    Advice to Management

    Create or allow for upper movement in our local area, there is so much room to bring jobs back here that qualified applicants can enhance their skills.


  11. "at&t"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Manager in Atlanta, GA
    Current Employee - Channel Manager in Atlanta, GA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    AT&T is constantly evolving and changing

    Cons

    Management is too removed from reality of the suboordinates work


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