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AT&T AT&T Retail Sales Consultant Reviews

Updated February 6, 2018
90 reviews

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AT&T Retail Sales Consultant

3.3
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
63 Ratings

Employee Reviews

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Pros
Cons
  • Poor work life balance if you have a family due to American working hours (in 1033 reviews)

  • Life consuming, no work life balance (in 297 reviews)

More Pros and Cons

  1. "Retail sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Amarillo, TX
    Current Employee - AT&T Retail Sales Consultant in Amarillo, TX
    Recommends
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Way above minimum wage.Commission sales fluctuate. Hour lunches. Flexible with school

    Cons

    No room to advance. Commission can be low on a consistent basis.


  2. "Att"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Miami, FL
    Current Employee - AT&T Retail Sales Consultant in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T (Less than a year)

    Pros

    Discount on bill is great

    Cons

    Comission is great if its busy

    Advice to Management

    Raise hourly

  3. "RSC Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    - Decent pay for a job w/ little experience required
    - Advancement is possible
    - Can be fun and fairly lucrative

    Cons

    - Advancement is VERY political
    - Sales goals continually increase while compensation declines
    - AT&T bought out a giant in a dying industry (DirecTV Satellite) and the people at the bottom (RSCs) are paying the price


  4. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Madison, WI
    Current Employee - AT&T Retail Sales Consultant in Madison, WI
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Benefits are good, pay is good, commission structure for the most part is good

    Cons

    Depending where you work upper management can be frustrating with their goals. In store managers are great. ATT Is moving towards being a premium video company and not a cell phone company, upper management sometimes has unrealistic goals but that is with every company


  5. Helpful (1)

    "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Bel Air, MD
    Current Employee - AT&T Retail Sales Consultant in Bel Air, MD
    Doesn't Recommend
    Negative Outlook

    I have been working at AT&T full-time (More than a year)

    Pros

    *Great Hourly Pay
    *Great amount of PTO and vacation time
    *Decent discounts with other large corporations
    *Good discount off of cell phone plan

    Cons

    *High stress to hit sales goals
    *Low job security
    *Have to request PTO more than a month in advance
    *Ridiculous attendance policy
    *Low work/life balance
    *Harassment by managers
    *Large environment for "old boys club", sexism, and favoritism
    *You pay Union dues but the Union can provide essentially no real support in regards to deterring discipline

    Advice to Management

    The corporate environment needs to change. The way the discipline structure is set up allows for managers to pick on certain people - especially if they are not in their "group" or playing along with corporate politics. I have seen this at multiple locations and stores. Claims about sexism, harassment, and unfair work procedures by management need to be taken seriously as the company often does not fully investigate these claims and/or takes the managers word over multiple employee accounts. Additionally, the attendance policy needs to be done away with. It is unreasonable. You cannot miss more than 8 days of work in a year or else you will be fired. This includes calling out for being sick or any other reason including car trouble, kids sick, family emergency, etc. Don't get sick for a week because you will be fired. Not a great place to work if you have kids or a large responsibility outside of work. Lots of PTO but hard to take it, must request off by the 5th of each month for the next month. So if you want off in March, you have to request it by February 5th. Also, hard to get promoted past a retail sales manager - must play corporate politics if you want a promotion or any type of recognition. Also, they are working on downsizing stores and management position currently due to their acquirement of Time Warner and DirecTv. More retail locations will be sold out to authorized retailers once the TW acquisition is complete.


  6. Helpful (1)

    "Micromanagement to the max"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ATT Retail Sales Consultant in Springfield, IL
    Former Employee - ATT Retail Sales Consultant in Springfield, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Good pay... discount on your cell phone bill and your directv bill... there are no other benefits it is only a good plave to work of you are a robot

    Cons

    Micromanagement, pay declines as goals increase, bad hours. They expect you to work harder every month while they pay you less and less for what you do.

    Advice to Management

    Make goals realistic and stop asking your employees to make you more money while you cut their pay.


  7. "If you want to develop a career with a company that's focuses on continued growth. At&t is the company for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant
    Former Employee - AT&T Retail Sales Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    At&t tends to pay more than an average company for the same position.

    Decent health care options.

    Very good educational support. At&t strongly encourages there employee's to continue there education.

    Cons

    Dose not always move fast enough on internal work place issues.

    Due to At&t's size. If you need support from multiple departments communication tends to break down.

  8. "Okay job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Middletown, CT
    Former Employee - AT&T Retail Sales Consultant in Middletown, CT
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Great training, opportunity to advance, great benefits

    Cons

    Poor commission structure, management always change, pressured environment


  9. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant
    Former Employee - AT&T Retail Sales Consultant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Income opportunity is high, benefits are good, room for advancement opportunity. If you like a challenging and like dealing with people this is the job for you.

    Cons

    Not many cons come to mind. If you like sales this would be the job for you. One major con for me is the pay plan changed a lot.


  10. Helpful (1)

    "Just started and haven't had anything to complain about."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in San Antonio, TX
    Current Employee - AT&T Retail Sales Consultant in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (Less than a year)

    Pros

    Pay is great and there's a lot opportunities when it comes to climbing the corporate ladder. It is also a very friendly environment, everyone seems to take to everyone very well!

    Cons

    The only cons I would see for other people is that it would be too much for them, too much info to take in, too much responsibility on your part but I mean when you're getting paid more than twice the minimum wage, it is expected for you to be two times as encouraged to complete your job in a professional and efficient manner!

    Advice to Management

    Ask the rookies if they need any help, they take in a lot of info when they first start and are more than likely to be lost

    AT&T Response

    Nov 29, 2017 – Human Resources

    We’re thrilled you’re beginning your journey with us at AT&T, and happy to hear your positive feedback regarding the pay and culture. We wish you many more successful years!