AT&T AT&T Retail Sales Consultant Reviews | Glassdoor

AT&T AT&T Retail Sales Consultant Reviews

Updated May 14, 2018
92 reviews

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AT&T Retail Sales Consultant

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
65 Ratings

Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 893 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1084 reviews)

  • "very long hours; no work-life balance" (in 313 reviews)

More Pros and Cons

  1. "Retail sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Amarillo, TX
    Current Employee - AT&T Retail Sales Consultant in Amarillo, TX
    Recommends
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Way above minimum wage.Commission sales fluctuate. Hour lunches. Flexible with school

    Cons

    No room to advance. Commission can be low on a consistent basis.


  2. "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Milwaukee, WI
    Current Employee - AT&T Retail Sales Consultant in Milwaukee, WI
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    I have great co-workers. Take advantage of their tuition reimbursement and any internal training you can find. Also make sure you sign up with their 401k match when you start.

    Cons

    It’s now more service vs sales. Still starting position so work hours suck, weekend work, teaches no appreciable skill set other than sales/customer service.

  3. Helpful (2)

    "Good company. Great medical benefits for union employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant-AT&T in Lufkin, TX
    Current Employee - Retail Sales Consultant-AT&T in Lufkin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Pay is decent based on location. It’s a great place to work for part timers who want good pay while going to school. Fun working environment and most coworkers are superfriendly.

    Cons

    Not much opportunity for promotion in area unless willing relocate quite a bit. Micro-management by assistant managers can get annoying at times.

    Advice to Management

    Assistant managers need to have the same mindset as friendly expert of “I can help you attitude” because ultimately it’s the the customers and the workforce that make the company.


  4. "Att"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Miami, FL
    Current Employee - AT&T Retail Sales Consultant in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T (Less than a year)

    Pros

    Discount on bill is great

    Cons

    Comission is great if its busy

    Advice to Management

    Raise hourly


  5. "RSC Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    - Decent pay for a job w/ little experience required
    - Advancement is possible
    - Can be fun and fairly lucrative

    Cons

    - Advancement is VERY political
    - Sales goals continually increase while compensation declines
    - AT&T bought out a giant in a dying industry (DirecTV Satellite) and the people at the bottom (RSCs) are paying the price


  6. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Madison, WI
    Current Employee - AT&T Retail Sales Consultant in Madison, WI
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Benefits are good, pay is good, commission structure for the most part is good

    Cons

    Depending where you work upper management can be frustrating with their goals. In store managers are great. ATT Is moving towards being a premium video company and not a cell phone company, upper management sometimes has unrealistic goals but that is with every company


  7. Helpful (2)

    "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Bel Air, MD
    Current Employee - AT&T Retail Sales Consultant in Bel Air, MD
    Doesn't Recommend
    Negative Outlook

    I have been working at AT&T full-time (More than a year)

    Pros

    *Great Hourly Pay
    *Great amount of PTO and vacation time
    *Decent discounts with other large corporations
    *Good discount off of cell phone plan

    Cons

    *High stress to hit sales goals
    *Low job security
    *Have to request PTO more than a month in advance
    *Ridiculous attendance policy
    *Low work/life balance
    *Harassment by managers
    *Large environment for "old boys club", sexism, and favoritism
    *You pay Union dues but the Union can provide essentially no real support in regards to deterring discipline

    Advice to Management

    The corporate environment needs to change. The way the discipline structure is set up allows for managers to pick on certain people - especially if they are not in their "group" or playing along with corporate politics. I have seen this at multiple locations and stores. Claims about sexism, harassment, and unfair work procedures by management need to be taken seriously as the company often does not fully investigate these claims and/or takes the managers word over multiple employee accounts. Additionally, the attendance policy needs to be done away with. It is unreasonable. You cannot miss more than 8 days of work in a year or else you will be fired. This includes calling out for being sick or any other reason including car trouble, kids sick, family emergency, etc. Don't get sick for a week because you will be fired. Not a great place to work if you have kids or a large responsibility outside of work. Lots of PTO but hard to take it, must request off by the 5th of each month for the next month. So if you want off in March, you have to request it by February 5th. Also, hard to get promoted past a retail sales manager - must play corporate politics if you want a promotion or any type of recognition. Also, they are working on downsizing stores and management position currently due to their acquirement of Time Warner and DirecTv. More retail locations will be sold out to authorized retailers once the TW acquisition is complete.

  8. "If you want to develop a career with a company that's focuses on continued growth. At&t is the company for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant
    Former Employee - AT&T Retail Sales Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    At&t tends to pay more than an average company for the same position.

    Decent health care options.

    Very good educational support. At&t strongly encourages there employee's to continue there education.

    Cons

    Dose not always move fast enough on internal work place issues.

    Due to At&t's size. If you need support from multiple departments communication tends to break down.


  9. Helpful (1)

    "Micromanagement to the max"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ATT Retail Sales Consultant in Springfield, IL
    Former Employee - ATT Retail Sales Consultant in Springfield, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Good pay... discount on your cell phone bill and your directv bill... there are no other benefits it is only a good plave to work of you are a robot

    Cons

    Micromanagement, pay declines as goals increase, bad hours. They expect you to work harder every month while they pay you less and less for what you do.

    Advice to Management

    Make goals realistic and stop asking your employees to make you more money while you cut their pay.


  10. "Okay job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Middletown, CT
    Former Employee - AT&T Retail Sales Consultant in Middletown, CT
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Great training, opportunity to advance, great benefits

    Cons

    Poor commission structure, management always change, pressured environment