AT&T AT&T Retail Sales Consultant Reviews | Glassdoor

AT&T AT&T Retail Sales Consultant Reviews

Updated October 12, 2018
97 reviews

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AT&T Retail Sales Consultant

3.5
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
70 Ratings

Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1134 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. "Very informative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant (Part Time) in Henrico, VA
    Current Employee - AT&T Retail Sales Consultant (Part Time) in Henrico, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (Less than a year)

    Pros

    Working on a team and helping customers

    Cons

    Meeting your sales goal monthly


  2. "You will only sell DIRECTV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Papillion, NE
    Former Employee - AT&T Retail Sales Consultant in Papillion, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    NONE, unless you like to be mistreated.

    Cons

    -No work/life balance
    -Working retail hours
    -Dealing with angry customers at least 50% of the time
    -Micro-managed
    -You never fully leave on good terms because they WILL not hire you back
    -Benefits would be great if you were offered them. I work there for almost a year and never got any commutation on them, I wasn’t the only employee this happened to.
    -They only care about selling directv
    -Management plays favorites

    Advice to Management

    Unionize your management as well. You obviously need to with all the issues you have.

  3. "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in New York, NY
    Former Employee - AT&T Retail Sales Consultant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T part-time (More than 3 years)

    Pros

    Great discounts and decent commissions checks

    Cons

    Work Different hours and commission drive sales numbers.

    Advice to Management

    Sales goals need to be realistic and be sympathetic to employees with family hardships.


  4. "AT&T treats employees like family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Jersey City, NJ
    Current Employee - AT&T Retail Sales Consultant in Jersey City, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    There’s enough in this company to make as much money as you want to just have to have the ambition

    Cons

    There’s a lot of competition in terms of moving up


  5. "All about the dollar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Destin, FL
    Current Employee - AT&T Retail Sales Consultant in Destin, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great vacation and pay,free training

    Cons

    They forget about employees, no work life balance


  6. Helpful (1)

    "Get what you put in."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Encinitas, CA
    Former Employee - AT&T Retail Sales Consultant in Encinitas, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T (More than 3 years)

    Pros

    Great people, good pay and great benefits. You always had something to do and someone to talk to whether it be customers or otherwise. No two days were the same. Great pay when i started but not so much when i left . Vacation and sick time were also good.

    Cons

    Retail hours and changing goals.

    Advice to Management

    Payout more commissions especially when mobility is a major part of revenue.


  7. Helpful (1)

    "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Milwaukee, WI
    Current Employee - AT&T Retail Sales Consultant in Milwaukee, WI
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    I have great co-workers. Take advantage of their tuition reimbursement and any internal training you can find. Also make sure you sign up with their 401k match when you start.

    Cons

    It’s now more service vs sales. Still starting position so work hours suck, weekend work, teaches no appreciable skill set other than sales/customer service.

  8. Helpful (2)

    "Good company. Great medical benefits for union employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant-AT&T in Lufkin, TX
    Current Employee - Retail Sales Consultant-AT&T in Lufkin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Pay is decent based on location. It’s a great place to work for part timers who want good pay while going to school. Fun working environment and most coworkers are superfriendly.

    Cons

    Not much opportunity for promotion in area unless willing relocate quite a bit. Micro-management by assistant managers can get annoying at times.

    Advice to Management

    Assistant managers need to have the same mindset as friendly expert of “I can help you attitude” because ultimately it’s the the customers and the workforce that make the company.


  9. "Att"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Miami, FL
    Current Employee - AT&T Retail Sales Consultant in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T (Less than a year)

    Pros

    Discount on bill is great

    Cons

    Comission is great if its busy

    Advice to Management

    Raise hourly


  10. "RSC Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    - Decent pay for a job w/ little experience required
    - Advancement is possible
    - Can be fun and fairly lucrative

    Cons

    - Advancement is VERY political
    - Sales goals continually increase while compensation declines
    - AT&T bought out a giant in a dying industry (DirecTV Satellite) and the people at the bottom (RSCs) are paying the price