AT&T AT&T Retail Sales Consultant Reviews | Glassdoor

AT&T AT&T Retail Sales Consultant Reviews

Updated November 14, 2017
88 reviews

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AT&T Retail Sales Consultant

3.3
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
64 Ratings

Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Retail sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Amarillo, TX
    Current Employee - AT&T Retail Sales Consultant in Amarillo, TX
    Recommends
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Way above minimum wage.Commission sales fluctuate. Hour lunches. Flexible with school

    Cons

    No room to advance. Commission can be low on a consistent basis.


  2. "If you want to develop a career with a company that's focuses on continued growth. At&t is the company for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant
    Former Employee - AT&T Retail Sales Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    At&t tends to pay more than an average company for the same position.

    Decent health care options.

    Very good educational support. At&t strongly encourages there employee's to continue there education.

    Cons

    Dose not always move fast enough on internal work place issues.

    Due to At&t's size. If you need support from multiple departments communication tends to break down.

  3. "Micromanagement to the max"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ATT Retail Sales Consultant in Springfield, IL
    Former Employee - ATT Retail Sales Consultant in Springfield, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Good pay... discount on your cell phone bill and your directv bill... there are no other benefits it is only a good plave to work of you are a robot

    Cons

    Micromanagement, pay declines as goals increase, bad hours. They expect you to work harder every month while they pay you less and less for what you do.

    Advice to Management

    Make goals realistic and stop asking your employees to make you more money while you cut their pay.


  4. "Okay job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Middletown, CT
    Former Employee - AT&T Retail Sales Consultant in Middletown, CT
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Great training, opportunity to advance, great benefits

    Cons

    Poor commission structure, management always change, pressured environment


  5. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant
    Former Employee - AT&T Retail Sales Consultant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Income opportunity is high, benefits are good, room for advancement opportunity. If you like a challenging and like dealing with people this is the job for you.

    Cons

    Not many cons come to mind. If you like sales this would be the job for you. One major con for me is the pay plan changed a lot.


  6. Helpful (1)

    "Just started and haven't had anything to complain about."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in San Antonio, TX
    Current Employee - AT&T Retail Sales Consultant in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (Less than a year)

    Pros

    Pay is great and there's a lot opportunities when it comes to climbing the corporate ladder. It is also a very friendly environment, everyone seems to take to everyone very well!

    Cons

    The only cons I would see for other people is that it would be too much for them, too much info to take in, too much responsibility on your part but I mean when you're getting paid more than twice the minimum wage, it is expected for you to be two times as encouraged to complete your job in a professional and efficient manner!

    Advice to Management

    Ask the rookies if they need any help, they take in a lot of info when they first start and are more than likely to be lost


  7. "Modern day Necessary evil ;)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in New York, NY
    Current Employee - AT&T Retail Sales Consultant in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Awesome Commission on products sold. Extensive Training. Upbeat and exciting Incentives, cool and young atmosphere. Diverse Culture. Sense of community.

    Cons

    Giving effective and hardworking groups of positions severance packages in nyc- not cool. Implemented developmental systems which are improperly used and sometimes abused.

    Advice to Management

    Work- life balance doesn’t exist and you know it. Cut us a break we work hard.

  8. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant
    Former Employee - AT&T Retail Sales Consultant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Well, known brand. Free work cell phone. An iPad if you're lucky. A lot of other freebies. Room for growth. Stability if you get a boss that's not crazy.

    Cons

    Micromanagement to the fullest extent. Systems in place just don't work which is ironic being that AT&T is considered a tech company. You will have apps like OPUS mobile that just crash for no reason and X out of the account you were working on for the last hour. There is no save option. It's a miracle if your boss has the access required to fix everyday projects. If for some reason they don't it's a guarantee that you'll be spending the next 45 minutes on T-Chat.

    Advice to Management

    Learn life, and more specifically business fundamentals in general. I'm utterly shocked that some of you got hired.


  9. "Unless you plan to not have a job on the next year, don't bother."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Fort Worth, TX
    Current Employee - AT&T Retail Sales Consultant in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    There are hardly any pros, you do get discounts on accessories, plans and services. Other than that there are hardly any pros anymore.

    Cons

    Poor management, politics play a big part in everything. Hours are absolutely horrible. There is no work life balance. Be ready to work 45-50 hour weeks and hardly see your family.

    Advice to Management

    Do not treat your employees liked children, do not play favorites and show some humility.


  10. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Fort Collins, CO
    Former Employee - AT&T Retail Sales Consultant in Fort Collins, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Great leadership and team building. The environment is great and the sales are great. Highly recommend. I loved the ten years I worked there.

    Cons

    Asset protection could do their job better. Make sure you have all the facts before pursuing termination. Stay out of the line of fire.

    Advice to Management

    Make sure a proper investigation is done before terminating your best employee.