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AT&T U-Verse Premises Technician Reviews

Updated June 27, 2018
88 reviews

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U-Verse Premises Technician

3.0
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
53 Ratings

Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Overall, a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Full time job, competitive pay, lots of overtime, great employee discounts in just about anything you can think of, lots of vacation and personal time (which roll over to next year of not used), wide range of positions to move up to

    Cons

    Dont go home till all work is complete, so if the lazy techs are sitting on their jobs be prepared to go home sometime between 8-9pm (start time is 8am). Managers emphasize a lot on safety, but also dont want jobs canceled, so thats quite a contradiction in many cases. Once you pick up a job, it is expected that you leave it in perfect condition. So if last tech left a mess, be prepared to fix it


  2. Helpful (1)

    "Good Pay for the Area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Columbus, OH
    Current Employee - U-Verse Premises Technician in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Union for non- management, good pay, and benefits.

    Cons

    Managment and Company babysit employees and make the job harder than it should be. ATT says they care about their employees and customers but they don't, they just care about money and shareholders.

    Advice to Management

    Train us, give us the tools and the work and we will make the customer happy. Stop shipping jobs overseas to underpaid and undertrained customer service representatives. When you have a good process don't change it every 3 months. If idling our vehicles cost so much money when it is hot or cold outside, then turn off your AC and heat in your offices. Work outside in 90 or 0 degrees and I bet you would like to be comfortable too.

  3. Helpful (2)

    "GOOD with the BAD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Hurst, TX
    Former Employee - U-Verse Premises Technician in Hurst, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Made plenty of money, good benefits, discount on services

    Cons

    Got a written warning for a job the same day that I got an accommodation for customer service for the same customer, Sometimes hard to have a family life. Verizon employees get a better discount on services than AT&T employees

    Advice to Management

    Remember that employees is what keeps your company moving.


  4. "Prem Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Oakland Park, FL
    Current Employee - U-Verse Premises Technician in Oakland Park, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Have a slight bit of freedom to work at your own pace.

    Cons

    Sometimes impossible goals to meet, if you are 1lb over their limit you could potentially be fired.

    Advice to Management

    Stop continually placing goals that are increasingly impossible to achieve while working safely in a honest manner.


  5. "Premises Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Belleville, IL
    Current Employee - U-Verse Premises Technician in Belleville, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Discount company services and overtime.

    Cons

    Changing rules (weekly), not caring about employees, and not giving back to employees.

    Advice to Management

    Listen to the front line employees and understand what really occurs (like how Mike White, Directv CEO, participated in Undercover Boss years ago)


  6. "Workers unfairly compensated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Current Employee - U-Verse Premises Technician in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Benefits, discounts, working alone, tools provided,

    Cons

    Pay, micromanagement at its finest


  7. "PREMISE TECHNICIAN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Indianapolis, IN
    Current Employee - U-Verse Premises Technician in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Interaction with wonderful customers. There the reason I do what I do. Self rewarding...just hope I will have a job in the next few years.

    Cons

    CEO takes tax break from government and lays off thousands of employees. Promised more jobs for time warner merger....layed off couple hundred day after deal was allowed.

    Advice to Management

    Less management and A CEO that understands you need employees to keep your 5 mansions.

  8. Helpful (1)

    "Prem Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Midwest, WY
    Current Employee - U-Verse Premises Technician in Midwest, WY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    I enjoy doing the actual work. Every day is a new challenge. If your good at working independently and thrive in high pressure situations then this job maybe for you

    Cons

    AT&T 2020 vision doesn’t include most of the current workforce. We haven’t hired since 2014 in my state we are being hit with forced surpluses every year. The job is very demanding in many aspects. The hours can also be demanding. We work 365 days a year and you never know what time you will get done. There is currently no opportunity for advancement in the field. Before the directv merger this was a great company and division to work for. Now you wake up everyday hoping you don’t see an email saying you’ve been surplused

    Advice to Management

    Show you care more about your employees and that we matter. So the techs that they have a future with this company.


  9. Helpful (1)

    "A 100+ year company, AT&T is the first iteration to ever layoff outside technicians"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Chicago, IL
    Former Employee - U-Verse Premises Technician in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    -The job itself is fun and challenging, no other cable and/or internet company requires its technicians to know as much as AT&T technicians have to
    -The pay is good as long as you don't allow them to lowball you with your starting rate, which they will absolutely try to do do everyone
    -You're on your own in the field, so you don't have to deal with coworkers
    -Work at your own pace, within reason
    -Always something new everyday, always something new to learn
    -Get to interact with a new customer everyday

    Cons

    -This position is currently (2018) being laid off gradually in every state.
    -Where do I start? AT&T is a machine, one of the biggest machines in American history. There is a lot going on under the surface that most don't even pick up on.
    -This position was given a $3 incremental raise ratified in 2017 to cover a five year period of 2017-2021, which means this positions compensation is increasing at a rate of less than a dollar per year, or in other words not keeping up with inflation and is actually receiving a pay decrease.
    -Talking to management in AT&T is identical to talking to the police. Anything you say can and will be used against you. Casual conversations will be permanently documented in your file. There is a union vs non-union, us vs them mentality. The management actively seek to break technician morale in any shop and turn technicians against each other and use them as spys to gather information against their co-workers. This is a dice roll on whether or not your co-workers will be knowledgeable enough about their own rights and either stick together or fold and turn against each other in order to volunteer to do managements job for them.
    -This is a position that AT&T created in order to cut cost, where historically this exact same work would fall under a higher paid department. AT&T does this with a lot of different positions, get rid of the old position and create a new underpaid position to do the exact same work.
    -You have to teach yourself the job for the most part, and your level of expertise needed will vary greatly depending on where you work. The training is good but it can never prepare you to work in the inner city, but it will work for the higher scale and newly built cities and suburbs.
    -Working in the inner city, lower income neighborhoods, the job is completely different than higher income areas. The AT&T facilities are in disrepair. The technicians have a lot more work to do. Management doesnt account for any of this variation. The company pretends like you are working in a factory doing repetitive identical work and that everything is uniform. AT&T has a textbook example for every single part of our job and any variation outside of that example is not taken into account in metrics and is not recognized. Maybe you will be lucky and work in an area that fits AT&Ts dreamwork scenarios and metrics, or maybe you will work in an inner city ghetto where stuff is falling apart and you have to have much more technical knowledge and expertise on how to make this work and do things outside of your job description and receive no recognition and have management act like what you're talking about does not exist.
    -When AT&T started Uverse and expanded Uverse, they hired technicians to prepare their facilities for the new system, but many of their employees frauded this upgrade process As a result, AT&T has ghost or phantom facilities, where the company records don't match reality, and we have to make something work on cable from the 1970s and 1960s but the company records are saying it was upgraded, and there is no way to correct this and the company doesn't recognize or view this as an issue.
    -Your first level manager is a peon who cannot influence any processes or policies within the company, his job is to get you to produce metrics and anything else is swept under the rug.
    -This position is underpaid relative to work expectations and knowledge required to perform this job successfully.
    -There is no incentive to do the job correctly. Technicians who do slap things together with no craftsmanship can thrive here because as long as you're meeting your metrics, the management will not say anything to you. But if you take your time to do the job the correct way, you won't be appreciated for that and you can become a target for disciplinary action because your working slower than technicians who are cutting corners and breaking rules.
    -AT&T also stands for At This Time, because what management says changes according to the flavor or the issue of the month, and things are never followed up on.
    -AT&T also stands for Always The Tech, the company is always looking for a new way to make something another department did your responsibility
    -The job responsibilities of this position have steadily increased since this position was introduced in 07-08, with no metric or monetary compensation for the extra work or requirements. Every year you have to do something new but the company never properly adjust the metrics to account for the additional work requirements.
    -You can be disciplined for someone hitting your parked vehicle, in any motor vehicle accident the company will expend every possible resource to figure out how they can blame you for it. If your vehicle is parked and someone hits your parked vehicle the first question they will ask you is "do you think you could've chosen a better parking location".

    Advice to Management

    Nothing. AT&T is a 100 year old behemoth that is not interested in concerns of its peons.


  10. "For Profit Only"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Antioch, CA
    Former Employee - U-Verse Premises Technician in Antioch, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Reasonable cost for healthcare, (used to be free).

    Cons

    Does not care for their employees or customers. all decisions are based on “the needs of the business “.

    Advice to Management

    Stand up for your employees, they are doing the work that pays your salaries.