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AT&T U-Verse Premises Technician Reviews

Updated November 7, 2018
108 reviews

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U-Verse Premises Technician

2.7
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
68 Ratings

Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1124 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 328 reviews)

More Pros and Cons

  1. "Worked at AT&T for 3 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in San Luis Obispo, CA
    Former Employee - U-Verse Premises Technician in San Luis Obispo, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great work environment, fun to learn and be out and about.

    Cons

    Customer service can get old, working with AT&T's old plant can be annoying.


  2. "Prem Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Saint Louis, MO
    Current Employee - U-Verse Premises Technician in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good union job with great coworkers

    Cons

    Very very long hours sometimes

  3. Helpful (1)

    "Premise Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Midland, TX
    Former Employee - U-Verse Premises Technician in Midland, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    AT&T has good benefits and perks. Employees get 50% discount on TV/Internet/ wireless services. It pays well depending on the workload. Can definatly make a decent living.

    Cons

    AT&T is a machine driven by numbers (metrics). Too many variables beyond the technicians control. The entire structure is a bureaucracy. Climbing the corporate ladder is a numbers game. Most employees who thrive manipulate numbers to excel. Most managers were those who know how to manipulate the numbers, but once in a manager role become zealous of doing things by the book.

    I resigned because AT&T began piling on the workload by eliminating other positions and attempting to create a "Super Tech". A Technician who can do the job of 4+ . By the time I left I'd say about 45% of an install consist of following a job workflow on tech iPad . List of commands designed to walk tech through step by step until job was complete running periodic test to check quality of services. Only every step took up valuable install time which counts against technicians metrics. (Dammed if you do, Dammed if you don't)

    It was a high stress job that didn't need to be. On top of all of that you still had to deal with customers angry for having to deal with crappy customers support. Which can make you really good at dealing with people or very disappointed and how crappy people can be over something so insignificant as tv.

    Union sucks
    If you are new dont count on having weekends off until 5-7 years service
    Learn what you can then move somewhere better.

    Advice to Management

    You put too much emphasis on your investors instead of your product. You have a fluffed up product with no real value and you charge a ridiculous price. Could AT&T still be considered a utility service company if its sole purpose is to make money by investments and not by the actual service they sell? Advice, get back to being a great service provider


  4. "Premise Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Dallas, TX
    Former Employee - U-Verse Premises Technician in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T (More than 3 years)

    Pros

    Good overtime in summer.
    Able to take fleet vehicle home.

    Cons

    Bad hours over winter.
    More responsibilities than all other outside tech but paid the least.
    Toxic management
    Poor work environment

    Advice to Management

    Care more about your employees and they will take care of you better


  5. "Could be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in McHenry, IL
    Former Employee - U-Verse Premises Technician in McHenry, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Vacation, Union, Pay, Benefits, Flexibility

    Cons

    Management, Union, Quailty of Life

    Advice to Management

    Less micro-managing and treat your employees like human beings not robots


  6. "Working for AT&T as a premises technician is absolutely amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The pay, and the benefits.

    Cons

    How the company treats us, how easy it is to be suspended

    Advice to Management

    Unfortunately there’s no advice I can give to management because they answer to their supervisors, and most of them answers to someone who is ruthless


  7. "Great pay! Very stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Benton, AR
    Current Employee - U-Verse Premises Technician in Benton, AR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay is good, get to work outside and not be in an office all day.

    Cons

    Long hours, harsh working conditions, mandatory overtime.

  8. "Positive"

    StarStarStarStarStar
    Former Employee - U-Verse Premises Technician in Carrollton, TX
    Former Employee - U-Verse Premises Technician in Carrollton, TX

    Pros

    Great pay with regular increases

    Cons

    Late nights are very rough on family life

    Advice to Management

    Lead well


  9. "run for the hills, your life is worth more than working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Milwaukee, WI
    Former Employee - U-Verse Premises Technician in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Decent pay, steady work, but thats about it.

    Cons

    They are constanly coming up with new ways of having big brother monitor your performance and always have some new test to run that wastes your time all the while telling you to hurry up. Only two people that I have ever talked to over the course of about 10 years actually liked working as a premise technician. Also once you are in the prem tech position they want you to stay there for life so don't plan on any promotions. You are forced to work overtime with nothing more than a text notification and if you read that text while you are driving they will fire you.

    Advice to Management

    Please quit and have all new management come in.


  10. "Bay Area Prem Tech Installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in San Jose, CA
    Former Employee - U-Verse Premises Technician in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T part-time (More than 5 years)

    Pros

    Work on your own
    Once you learn the systems, it’s easy work

    Cons

    Micro managing (varies by manager)
    Company practices are counterproductive
    Not a lot of room to move up unless you get lucky

    Advice to Management

    Stop having people who don’t know the job, tell us how to do it