AT&T U-Verse Premises Technician Reviews | Glassdoor

AT&T U-Verse Premises Technician Reviews

Updated December 16, 2018
112 reviews

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U-Verse Premises Technician

2.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
70 Ratings

Employee Reviews

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Pros
  • "The pay and benefits are really amazing" (in 947 reviews)

  • "Good work/life balance as timelines are realistic" (in 548 reviews)

Cons
More Pros and Cons

  1. "Worked at AT&T for 3 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in San Luis Obispo, CA
    Former Employee - U-Verse Premises Technician in San Luis Obispo, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Great work environment, fun to learn and be out and about.

    Cons

    Customer service can get old, working with AT&T's old plant can be annoying.


  2. "Limited opportunity for Technicians"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Watsonville, CA
    Former Employee - U-Verse Premises Technician in Watsonville, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Decent pay, easy to request time off, work is not hard.

    Cons

    Hardly any opportunity for advancement, limited training for career progression, feel like a dead end job

    Advice to Management

    More forward thinking approach to the future and training to help advance technician careers if they desire.

  3. "sweet union job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Simi Valley, CA
    Current Employee - U-Verse Premises Technician in Simi Valley, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    pay, benefits(401k, pension, paid holidays, low cost health insurance)

    Cons

    performance metrics can be hard to hit sometimes and don't accurately reflect your performance(for example if customers cancel appointments it hurts your numbers even though there's nothing you can do about it.)


  4. "Prem tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Los Angeles, CA
    Current Employee - U-Verse Premises Technician in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Independence in your normal work day. Company vehicle and tools.

    Cons

    Lack of supplies to do jobs to att standards. All supply orders have to go through approval process. Partly due to abuse of ordering. Inventory works well for equipment if the equipment is available. With the addition of DirecTV the training offered was so poor that it set up technicians for failure. I previously worked for Directv for 5 years. You can not learn how to install Directv efficiently in a 3-4 day span.

    Advice to Management

    Push for better training in DirecTV installations.


  5. "Prem Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Saint Louis, MO
    Current Employee - U-Verse Premises Technician in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good union job with great coworkers

    Cons

    Very very long hours sometimes


  6. Helpful (1)

    "Premise Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Midland, TX
    Former Employee - U-Verse Premises Technician in Midland, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    AT&T has good benefits and perks. Employees get 50% discount on TV/Internet/ wireless services. It pays well depending on the workload. Can definatly make a decent living.

    Cons

    AT&T is a machine driven by numbers (metrics). Too many variables beyond the technicians control. The entire structure is a bureaucracy. Climbing the corporate ladder is a numbers game. Most employees who thrive manipulate numbers to excel. Most managers were those who know how to manipulate the numbers, but once in a manager role become zealous of doing things by the book.

    I resigned because AT&T began piling on the workload by eliminating other positions and attempting to create a "Super Tech". A Technician who can do the job of 4+ . By the time I left I'd say about 45% of an install consist of following a job workflow on tech iPad . List of commands designed to walk tech through step by step until job was complete running periodic test to check quality of services. Only every step took up valuable install time which counts against technicians metrics. (Dammed if you do, Dammed if you don't)

    It was a high stress job that didn't need to be. On top of all of that you still had to deal with customers angry for having to deal with crappy customers support. Which can make you really good at dealing with people or very disappointed and how crappy people can be over something so insignificant as tv.

    Union sucks
    If you are new dont count on having weekends off until 5-7 years service
    Learn what you can then move somewhere better.

    Advice to Management

    You put too much emphasis on your investors instead of your product. You have a fluffed up product with no real value and you charge a ridiculous price. Could AT&T still be considered a utility service company if its sole purpose is to make money by investments and not by the actual service they sell? Advice, get back to being a great service provider


  7. "Premise Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Dallas, TX
    Former Employee - U-Verse Premises Technician in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T (More than 3 years)

    Pros

    Good overtime in summer.
    Able to take fleet vehicle home.

    Cons

    Bad hours over winter.
    More responsibilities than all other outside tech but paid the least.
    Toxic management
    Poor work environment

    Advice to Management

    Care more about your employees and they will take care of you better

  8. "Could be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in McHenry, IL
    Former Employee - U-Verse Premises Technician in McHenry, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Vacation, Union, Pay, Benefits, Flexibility

    Cons

    Management, Union, Quailty of Life

    Advice to Management

    Less micro-managing and treat your employees like human beings not robots


  9. Helpful (1)

    "This company is not what it used to be..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Katy, TX
    Current Employee - U-Verse Premises Technician in Katy, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great benefits & decent pay.

    Cons

    A lot of lip service to get you to meet quota and then you're let go, no time spend with family because of long hours and forced overtime, no support by management who's also under a micromanaged microscope, so supplies or materials to do your work, unsafe working conditions or broken equipment.

    Advice to Management

    Instead of telling employees that they are the company's greatest asset, prove it by building trust with them instead of taking advantage of their precious time in order to move up within this oppressive company.


  10. "Working for AT&T as a premises technician is absolutely amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Current Employee - U-Verse Premises Technician in San Diego, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The pay, and the benefits.

    Cons

    How the company treats us, how easy it is to be suspended

    Advice to Management

    Unfortunately there’s no advice I can give to management because they answer to their supervisors, and most of them answers to someone who is ruthless