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AT&T U-Verse Premises Technician Reviews

Updated March 5, 2019
121 reviews

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U-Verse Premises Technician

2.7
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
76 Ratings

Employee Reviews

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  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in Little Rock, AR
    Former Employee - U-Verse Premises Technician in Little Rock, AR
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Pay is very good overtime

    Cons

    Upper management implements terrible policy with no field experience


  2. Helpful (1)

    "premise technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in San Jose, CA
    Current Employee - U-Verse Premises Technician in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Coworkers, benefits, overtime (if you like working overtime), option to take your work truck home

    Cons

    Overwhelmingly to demanding on the perm tech side for the pay they give you. Forced overtime. No time for family.

    Advice to Management

    Where I worked, they were awesome!

  3. "Att"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician
    Current Employee - U-Verse Premises Technician
    Doesn't Recommend
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good pay alot of training

    Cons

    There is no work life balance if you have family friends or loved ones don't expect to see much of them work weekends on I get one Saturday Sunday off a month management will be on top of you because their bosses are on top of them because of numbers and metrics

    Advice to Management

    Care more about the customers and employees and less about metrics and proffits


  4. "Good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good pay. Good benefits. Union job.

    Cons

    Very poor work life balance. Never know what time you'll be off.


  5. "Not the right job if you want a life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Fresno, CA
    Current Employee - U-Verse Premises Technician in Fresno, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Concessions on products like Cell service, Internet, and Direct Tv

    Cons

    Forced overtime.... all the time. Technicians are constantly scrounging for materials to complete jobs, and are given more and more job responsibilities, WITHOUT a pay raise. We are forced to contribute to a Union that DOES
    NOT represent or actively bargain for our workforce. The expectations for amount of work is RIDICULOUS, because the people that set time limits and standards, are so far removed from our position, and yet they are the ones that affect policy change. We are the front line between the company and the customer, and yet, we are the LEAST paid department.

    Advice to Management

    The high level management that can affect policy change NEEDS to experience our job first-hand, and not from the comfort of their office and desk. They need to promote our leaders from within, instead of hiring outside college kids, that have no life experience, and have never held a tool in their life. They need to be more knowledgeable in how our products work, and they need to focus less on shady sales tactics, and more on the customer experience.


  6. Helpful (1)

    "Corporate Greed at its finest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Houston, TX
    Current Employee - U-Verse Premises Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Health Medical Benefits is there to help "Stressed" employee if needed. It does take some investigating to find it.

    Cons

    Mandatory overtime, weekends, and holidays. No work/life balance. Lots of empty promises. Preach about safety but it's not enforced, productivity is the top priority.

    Advice to Management

    A great manager will always stand up for what is right, not for what is a benefit to themselves


  7. "great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician
    Former Employee - U-Verse Premises Technician

    I worked at AT&T full-time (More than 3 years)

    Pros

    work alone salary is great

    Cons

    deal with irate customers and working in bad weather

  8. "You mean nothing to them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in San Antonio, TX
    Former Employee - U-Verse Premises Technician in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Made over 50k a year. Though it was through forced 60 hour work weeks from March to October

    Cons

    Numbers, numbers, numbers. The main metrics used were efficiency, and repeats. Efficiency is completed work over hours worked. The goal was 120% or else written up. Several things out of your control can cost you to get no credit for hours worked. I kept my install repeats under 1% annually and still got written up for 95% efficiency.

    Advice to Management

    Care more about you employees then personal career


  9. "No personal life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician
    Current Employee - U-Verse Premises Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    The benefits and pay are good enough

    Cons

    They want you working at this company as the only thing you have going on in life. You can not have a family and work at this company. They lie to their customers and employees which makes the job even harder than it should be.


  10. "Horrible management, weak union"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician
    Former Employee - U-Verse Premises Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Fellow employees are great to work with. Enjoyed learning new things.

    Cons

    Management, Union is weak, hours

    Advice to Management

    Get the union out of there.stop putting tech between Union and management.stop degrading techs when they need help or ask a manager a question.no one likes a manager who acts as if he doesn’t have time for your concerns.