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AT&T Reviews

Updated June 21, 2017
14,833 reviews

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Full-time Part-time

3.4
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
6,911 Ratings

14,833 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 917 reviews)

  • No Work Life Balance you'll trade time for (in 261 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Associate Director Technology Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director Technology Development in Bothell, WA
    Current Employee - Associate Director Technology Development in Bothell, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Opportunity to work on cutting edge technologies.

    Support for women in technical leadership roles.

    Pride in diversity & inclusion with 12 Employee Resource Groups with 40k+ members.

    Great benefits including 4+ weeks vacation, 6% salary match of 401k, paid maternity/paternity leave, financial support for adoption.

    Flexibility to work from home or office in newly renovated collaboration zones.

    Lots of opportunity to move around the company & work on new products.

    Cons

    Process heavy with lots of administrative overhead.

    Advice to Management

    Love the technology talks from ATO collaboration zones.


  2. Helpful (4)

    "AT&T customer care - the place to work for great money and benefits - if you're completely devoid of all human emotion"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center in Kalamazoo, MI
    Current Employee - Call Center in Kalamazoo, MI
    Doesn't Recommend
    No opinion of CEO

    Pros

    great pay, great benefits, and great opportunity for advancement if you play your cards right. aaaaaand that's about it. yep. that's all. i've truely got nothing more. so i guess i can just simply repeat myself. yep, sounds good. i think that's what i'll do. great pay, great benefits, great opportunity for advancement if you play your cards right. great pay, great benefits, great opportunity for advancement if you play your cards right. great pay, great benefits, great opportunity for advancement if you play your cards right. great pay, great benefits, great opportunity for advancement if you play your cards right.......

    Cons

    employees have been working *mandatory* overtime for 2+ years b/c of understaffing, time off for *any* reason is nearly impossible to get, sick days are unheard of (two absences "allowed" per year - within those two days, any absence occurances require disciplinary action up to and including termination depending on the situation) once released from training, help and development is pretty much unheard of as well, and then, of course, the obvious factor that most customers call in for the most part pissed off about one thing or another and your job is to transition them from a pissed off customer into a buying customer, while being treated like their personal punching bag. oh, and my favorite thing? getting a verbal disciplinary warning when i've gone pee too many times within any given day......fuuunnn......

    Advice to Management

    your employees are exhusted. please please please hire additional employees to relieve the ones who have been working 10 hours a day, 5 days a week for the past 2+ years. this is not what they were accepting when the position was offered. commit to development of your employees. they should not be going months on end with developmental sessions being scheduled then CANCELED time after time after time, only to then be disciplined when they underperform. take care of your people and they'll take care of you. that's just good business.

  3. Helpful (1)

    "Cingular Wireless, Please stay away!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Account Executive in San Francisco, CA
    Current Employee - Corporate Account Executive in San Francisco, CA
    Doesn't Recommend

    Pros

    Due to the merger with ATT Wireless we all were forced to work for the new company. I was satisfied that they kept the current benefits and structure for a whole year after the merger before wholesale changes were made.

    Cons

    The complete sales support system that utilized the CRM product created numerous problems that could have been solved with more senior level cooperation.

    Advice to Management

    Listen to your employees instead of artificially increasing production numbers. Most mangers were supporting their account executives to CHURN customers when a respectable company would not accept this behavior. Please do not turn a blind eye to all the things that you support by doing nothing about it.


  4. "Good place for work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Lead in Holmdel, NJ
    Current Employee - Software Lead in Holmdel, NJ
    Recommends

    Pros

    Like any big company, your job experience at AT&T will vary from group to group. If you are a competent and productive engineer, you have quite a bit of flexibility in defining your role and your contribution level. Good scope for professional growth, colleagues are knowledgeable, lots of learning opportunities, camaraderie among team members.

    Cons

    Sometimes things move too slowly. If you are in a group that has lot of senior members, opportunities for growth are limited. That said, you will be recognized by management no matter - you may not get promotions but your work will be recognized and appreciated.

    Advice to Management

    Pay attention to the market


  5. "AT&T Can Do Better"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technology Security Manager in Florham Park, NJ
    Current Employee - Senior Technology Security Manager in Florham Park, NJ
    Recommends
    Disapproves of CEO

    Pros

    Longevity is key to security

    Cons

    Recognition and encouragement. Educational oportunities and training support

    Advice to Management

    Show respect to subordinates. Come up with some fresh ideas. Diversify the business. Be agressive about inovation.


  6. "Downsized"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in San Ramon, CA
    Current Employee - Systems Analyst in San Ramon, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    salary, teamwork, benefits (shrinking), headquarters workspace

    Cons

    no loyalty, callous treatment, 'bottom line' mentality

    Advice to Management

    R.E.S.P.E.C.T., try to think like one of us, instead of a Wall Street dynamo


  7. "Hello?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Chicago, IL
    Current Employee - Project Manager in Chicago, IL
    No opinion of CEO

    Pros

    Right now, it's better than the alternative.

    Cons

    No loyalty from company. Employees just a cost.

    Advice to Management

    Try getting rid of some of the fat at the top. You've cut into the bone at the bottom.

  8. "Great job to get, Watch you Back!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Pleasanton, CA
    Current Employee - Project Manager in Pleasanton, CA
    Recommends
    Disapproves of CEO

    Pros

    They have an excellent benefits package. The job security is good, and any moran from the street with absolutely no backround can apply and work here.

    Cons

    Layoffs. People that have experienced working for Pacific Bell-SBC-ATT see the difference in environment of work. There are a lot of people looking to work their way up the ladder and have no morals whatsoever when it comes to personal gain.

    Advice to Management

    Go back to the business model that Pacific Bell was based on. Employees and customers were the main focus. Like family. Now it is nothing but a money grinder and numbers on the dotted line are all that matter.


  9. "could have been great!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in Birmingham, AL
    Current Employee - Senior Network Engineer in Birmingham, AL
    Doesn't Recommend
    No opinion of CEO

    Pros

    employee phone concession. the poeple who actually do work for a living are usually good to work with.

    Cons

    we seem to be overrun with "leaders" who have lost sight of what it means to put in an honest days work. either that or they never knew what that was to begin with...too much decision making consolidation going on - leaving those who know best how to get the job done without the ability to do so!

    Advice to Management

    learn to listen to the employees. quit running those with the talent off! we have good people sitting in bad spots. i dont blame the people - i do blame the system they are forced into. quit trying to take the decision making ability away from the employees who know the business best!


  10. Helpful (7)

    "Not a place for hard-working, ambitious young people; a place to grow old and retire."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Dallas, TX
    Current Employee - IT Analyst in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent benefits although they are getting worse each year. I live pretty close to my office.

    Cons

    Horrible management and alot of the good ole boys mentality. You really have to brown nose deep if you want a promotion. Good work means nothing here. Management makes lots of promises but usually doesn't deliver. There are no rewards for hard work or going the extra mile. Lots of red tape and bureaucracy. They are outsourcing everything that is not nailed down. Anyone who is young and capable usually leaves the company unless they brown nose for a promotion. Most of management have their degree from the University of Phoenix or some other joke of an online college.

    Advice to Management

    Stop stuffing your faces with bonuses while cutting employee benefits.


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