AT&T Employee Reviews | Glassdoor

AT&T Reviews

Updated March 25, 2017
14,031 reviews

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Full-time Part-time

14,031 Employee Reviews

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Pros
  • Great pay and benefits if you put in the time (in 724 reviews)

  • Great benefits along with a flexible work life balance makes this a great job for someone who is both a student and employee (in 402 reviews)

Cons
  • No Work Life Balance you'll trade time for (in 863 reviews)

  • No Work Life Balance and your schedule changes frequently (in 249 reviews)

More Pros and Cons

  1. "Sales Consultant review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Cleveland, OH
    Former Employee - Sales Consultant in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    GREAT PAY! The training program was really good.I would recommend this job for anyone who wants to make great money

    Cons

    Stress from customers calling in, and the stress from the higher ups and the "numbers" you had to hit were unreasonable.

    Advice to Management

    Stand behind the reps, so difficult to get out of the union and into management once you start with the company.


  2. Helpful (1)

    "Great team work, go in prepared & have an exit strategy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Manager
    Former Employee - Retail Sales Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great focus on employee engagement, education, and a forward looking vision for the company

    Cons

    Zero work/life balance, retail store managers work 55-60 hours a week while assistant managers are made to cut off at 40 hours and avoid overtime. Prides itself in helping its employees pay for a college education but follows the rule "AT&T comes first." This leaves no time to work on school work. Had to quit to go back and finish. In addition there was no attempt to mentor or help employees find a career path.

    Advice to Management

    Take care of your team members. If they want to educate themselves to help themselves and the company, help them do that. It would also be helpful to assist employees in finding where they fit in the company and mentor them in reaching their goals.


  3. "Accounts Receivable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Receivable Specialist
    Current Employee - Accounts Receivable Specialist

    I have been working at AT&T full-time (More than a year)

    Pros

    Benefits, pay, diversity, promotion opportunities and development

    Cons

    Too many layoffs, few locations in AL


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sr Tech Mgr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    Talented pool of Operational / Management Teams who collaborate / strive for success. Clear communication across channels.

    Cons

    Large scale teams should find more opportunities to recognize individual efforts / accomplishments.

    Advice to Management

    Keep up the good work


  6. "Surprisingly good call center job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Bothell, WA
    Current Employee - Customer Support Specialist in Bothell, WA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    -Fellow reps are great to work with
    -Teams are relatively close knit
    -Management cares not just about performance, but your growth too as a professional

    Cons

    -Doesn't feel like our voices are heard sometimes

    Advice to Management

    Listen to your frontline more, and take heed of their opinions and complaints more than you do right now.


  7. "Senior Training Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time

    Pros

    Great company to work for, upper manager keeps you informed and invest in your success.

    Cons

    no cons at this time


  8. "Uverse Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time

    Pros

    A lot of training, and very good benifits.

    Cons

    Work load is a lot and advancement is hard.


  9. "Diverse with uncommon commitment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Director in Los Angeles, CA
    Current Employee - Client Services Director in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    The people in the management ranks are very educated and very committed. Their vision is clear and unwavering for both enterprise businesses as well as consumers.

    Cons

    Legacy systems and their methods and procedures are outdated as they wind down old services and can be daunting for employees and customers not ready to move to the strategic services.


  10. "Vendor Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vendor Manager in Tampa, FL
    Current Employee - Vendor Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    They have been named as one of the top 100 companies to work for. They are rich in diversity and have an amazing training program for any job you may want to have within the company.

    Cons

    The annual raises leave a lot to be desired. Profits are spent with acquisitions of other companies rather than investing in the workforce


  11. "My Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit & Activations in Cerritos, CA
    Current Employee - Credit & Activations in Cerritos, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    The job itself is very easy.

    Cons

    The benefit are not up to par.



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