AT&T Reviews | Glassdoor

AT&T Reviews

Updated October 16, 2017
15,731 reviews

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15,731 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 979 reviews)

  • No Work Life Balance you'll trade time for (in 278 reviews)

More Pros and Cons

  1. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time

    Pros

    Great learning environment. I learned to give the customers the best experience I could possibly give them. The company also paid well.

    Cons

    The company expected the employees to work too many hours. Unspoken expectations.

    Advice to Management

    keep it to a true 45 hour work week. Write out every expectation and don't expect more or less than those written expectations.


  2. "Strict but Well Paid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Communication Lead in Los Angeles, CA
    Former Employee - Sales Communication Lead in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Vacation after 6 months on job, little to no experience necessary to start, good pay, strong union, opportunity to advance

    Cons

    Very strict on attendance and tardies, indoor jobs are highly political, outside appointments may be difficult to make

    Advice to Management

    Invest in your employees and the returns will be tremendous.

  3. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Plano, TX
    Former Employee - Sales Manager in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Leadership Development and Company's Future

    Cons

    Work/Life Balance for front end workers


  4. Helpful (2)

    "Good company to work for in general."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Houston, TX
    Former Employee - Retail Sales Consultant in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Pay, benefits, work phone and casual attire when I left. Training for new devices and changes. I enjoyed working with customers and being able to use the iPad to quickly get things done.

    Cons

    Hours and commission structure that kept changing. When there are big changes, like when they switched to iPads, they expected everyone to be on board without all the equipment working and without everyone being comfortable.


  5. "End User Support Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time

    Pros

    The people, ever changing environment

    Cons

    Constant air of downsizing. Still siloed.


  6. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent rate of pay and benefits.

    Cons

    Health cost increasing significantly and company is doing well.

    Advice to Management

    N/A


  7. "Very professional. Very nice environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time (More than 5 years)

    Pros

    Professional call center. GOOD LEARNING environment.

    Cons

    No cons to speak of.

  8. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Executive in Raleigh, NC
    Current Employee - Client Solutions Executive in Raleigh, NC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AT&T (More than 5 years)

    Pros

    Quality work, great people and changing environment that challenges you on a daily and weekly basis to learn new products and learn new skills

    Cons

    Downsizing and layoffs. Company keeps decreasing its work force not due to poor performance but just to save some money at the end of every year


  9. "NETWORK TECH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Good job, reward hard work. Good raises, bonuses

    Cons

    Nepotism in my side of company.


  10. "Uverse Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative II in Milwaukee, WI
    Current Employee - Technical Support Representative II in Milwaukee, WI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Good wage and benefits like medical and 401k.

    Cons

    Not many advancement opportunities. Varying shifts

    Advice to Management

    None


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