AT&T Reviews | Glassdoor

AT&T Reviews

Updated November 19, 2017
16,043 reviews

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16,043 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. Helpful (1)

    "Love it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Indianapolis, IN
    Current Employee - Retail Sales Consultant in Indianapolis, IN
    Recommends
    Approves of CEO

    Pros

    Great money! Fun, fast paced work environment with potential for advancement. Most managers are hired internally. In my market, they are awesome about working around my school schedule and provide tuition reimbursement. I am always carrying the newest phone or data device and am provided a company phone, as well as offered two personal lines at a discounted rate.

    Cons

    The retail environment makes it difficult to travel for holidays and depending on staffing, there are little opportunities for weekends off. Although we are supposed to get our schedule a month in advance, there are always last minute changes to the schedule and the union contract allows this based on "business needs" ... the schedule is not bad as long as you are willing to be flexible and don't mind being on your feet or long hours.

    Advice to Management

    Communicate WHY you decide to make certain changes. If you convince us that there's reasoning behind the initiaves, we will be far more likely to make them happen!


  2. "I enjoy working the fast paced environment and flexible hours afforded me while working for ATT Mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer
    Current Employee - Network Engineer
    Recommends
    No opinion of CEO

    Pros

    Ability to work a flexible schedule if needed. Ability to tele-commute. Fast paced environment, and continuous tech evolution. Chance to work with people from all over the United States.

    Cons

    Larger company, resutls in loss of some benefits. Drop in training dollars.

    Advice to Management

    none

  3. Helpful (2)

    "AT&T is a great place to work - Be prepared for constant change!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Training Manager in Sacramento, CA
    Current Employee - Lead Training Manager in Sacramento, CA
    Recommends
    Approves of CEO

    Pros

    Salaries/benefits. If you define your boundaries, life/work balance is respected and encouraged.

    AT&T is THE leader and has so much untapped potential... mostly because of the need to update it's corporate culture and adopt a new, progressive management style.

    Cons

    So big, makes change slow and cumbersome; but change is constant and frustration can be too; organizational communication is often lacking and change is made with no input from 2nd/1st level managers. It's a dictatorial management style that still drives the company. Unfortunate.

    We can be GREAT - but need to look at unneccessary and excessive layers of management. Keep people based on talent, contributions, effectiveness - not politics. Build an engaged, innovated, progressive culture that allows the enterpreneurial spirit to live and where people are rewarded based on their work. That takes trust - up and down and across the board. We've got a lot of work to do in that respect. (Too many mergers - too many insecure, threatened managers in the midst of endless reorgs and downsizing. Hard times.)

    Advice to Management

    Randall Stephens is successful in communicating the vision but please require communication from organizational leaders to their management teams. With organizations and teams so spread out - and amazing technology that totally supports effective teaming and communication - silent, invisible leaders are not acceptable. Not in such intense times of change. Take the helm for god's sakes. We need REAL leadership - progressive, innovative, trusting/trusted LEADERS. Bring in new blood if needed.

    AT&T's culture needs to change. Technology has grown in leaps and bounds; now management style (from the top down) needs to change. There are exceptions and pockets (depending on your organization/manager), but generally, leadership tends to be very closed, non-communicative, distanced and just plain "hands off" - often managing through intimidation and alienation. It is uninspiring and demotivating. We all have to self-motivate, but the trade off of management by intimidation and when organizational "leadership" fails to lead or fails to rally and inspire employees is a disengaged, demotivated workforce. Please... step up and update your thinking. It's time for a "new paradigm" for AT&T. There is no lack of documentation and evidence on effective leadership and it's positive impact.

    Also, open up the tuition aid programs to encourage continued education among your employees. It promotes critical thinking and keeps folks growing. You'll get your best from employees in that mindset.


  4. "Ask your employees how to fix things, not outside companies."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Tulsa, OK
    Current Employee - Sales Manager in Tulsa, OK
    Recommends
    Disapproves of CEO

    Pros

    They have the best pay period for entry level positions.

    Cons

    Very rigid antique policies and poor communication. Old systems and poor new systems to meet the needs of the cunsumers.

    Advice to Management

    Listen to the employees working in the fields you manage. Overhaul you processes and systems. Fix your ordering systems, whether that is business, medical, enterprise or residential. Make your billing system simple. Consolidate systems. Stop turning to other companies to fix your own internal process. i.e. Six Sigma... Upper executive level management needs to have contact with every level of the business every day and not just in the office they work in.


  5. "AT&T Mobility-THE place to be!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Relief in Joplin, MO
    Current Employee - Manager Relief in Joplin, MO
    Recommends
    Approves of CEO

    Pros

    I have made a lot of professional contacts and many great friends. The benefits are amazing and there's a lot of room for personal growth.

    Cons

    It's hard to find any downsides unless you hate change.

    Advice to Management

    To Senior Management I have to say this: Consider the people who are the front line of defense in the call centers. Some of the policies you put in place make life a little difficult on the phones.


  6. "AT&T: A Good Place to Grow Your Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Team Lead - Technical Manager in Dallas, TX
    Former Employee - Technical Team Lead - Technical Manager in Dallas, TX
    Recommends
    Approves of CEO

    Pros

    Career opportunities within the company were very good. They require you stay in a position from 18 months to 2 years, but after that you can pursue other opportunities within the company. For a technical career this had some real advantages because you were able to keep your seniority yet build on your resume and experience.

    Cons

    The fear of layoffs was always there, but in this economy where are you going to find a job without that fera?

    One downside I saw was the seemingly non-cooperative spirit between some departments. The "service" departments were given directives but the support from upper manangement to enforce the directives wasn't as strong as it could have been. It would feel as if you were the "bad cop" doing the bidding for upper management and when the department you were supporting didn't like the directive and would push back and "throw their weight around", upper management would "give in" resulting in those trying to enforce the directive have less creditability with their client.

    Advice to Management

    Stop the competiveness between departments. It is one company for goodness sake.


  7. Helpful (1)

    "Great Connecticut company."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Rocky Hill, CT
    Former Employee - Sales in Rocky Hill, CT
    Recommends
    Approves of CEO

    Pros

    AT&T is Local company with major benefits.

    Cons

    AT&T sometimes offers golden handshakes every year. So every year you have to hope and pray your department is not downsized. After hearing from others the packages are good though.

    Advice to Management

    To try and understand you employees.

  8. "AT&T continues to move forward, producing good results with a vision for the future"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Financial Analyst in Alpharetta, GA
    Current Employee - Lead Financial Analyst in Alpharetta, GA
    Recommends
    Approves of CEO

    Pros

    Fast moving, constant learning, and many good people. Leadership has worked hard to make the company successful during a tough time in telecommunications. Job opportunities are available across the country if you are flexible. Great Benefits. The company has so many training tools available from which you can take advantage if you have the intiative and can fit them in. There is always something new to learn on the job.

    Cons

    Some managers have bad attitudes and I have no idea why they stay. There aren't enough hours in the day to get everything done. Often socializing and networking is difficult to fit in to regular business hours.

    Advice to Management

    Continue to build the long term future of the company beyond U-verse and wireless. Keep pushing the town hall meetings and communications. Offer the unhappy managers a package to leave.


  9. "Solid company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior IT Analyst in Saint Louis, MO
    Current Employee - Senior IT Analyst in Saint Louis, MO
    Recommends
    Approves of CEO

    Pros

    There is a lot of good opportunity to learn and apply new technology. The role I am in is somewhat flexible. I can work from home on occasion. In this economy the ability to have a stable empoyer / job is nice. The health bennifits are good, costs are always going up though. There are a lot of good people to work with on a dialy basis. There are no travel requirments in my current position.

    Cons

    It takes forever to get a parking pass. We should be able to work from home more often, not just occasionally. If you start in with a low salary it is difficult to get it adjusted up. Yearly salary adjustments have been weak in recent years. They seem to be cutting back on many things, education, stock options, etc ...

    Advice to Management

    Bring back stock options.


  10. Helpful (1)

    "100 years as the most successful telephone provider overshadows the next 100 years of Internet and Mobile Service."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX
    Recommends
    Approves of CEO

    Pros

    Internet Provider, Cell Phone Provider and it is not going away. (i.e. Job Security)
    New Growth is occurring - VoIP, Television, ETrade, B2B.

    Cons

    A Giant Company, a service company with old company culture in a new business model ,i.e. POTS vs. the internet.
    It has all the drawbacks of being MA Bell and cannot get good reputation since the "internet should be Free". It tries being more careful not to offend than it does trying to accomplish something new.

    Balancing the fading legacy of land lines (POTS) and the government sanction (regulated) communication revenue stream against the needed growth of the internet DSL creates too many mixed messages.

    The customer is always right... but the fall out from Billing systems, etc. is just minimized to "good enough" never taken to zero! The employees have a tough time navigating the systems. the customers are even more in a tough spot.

    The legacy of lifetime employment, Union Labor and the "perks" given (e.g. Health care, etc.) in conjunction with a fading revenue stream (POTS), leads to a very "documented" and pre-defined work experience. It is very hard for management to reward performers when a) Seniority is institutionalized...even within Upper management. b) under performers are perceived get the essentially the same performance reward.

    Advice to Management

    Get on with eliminating the Buggy Whip production and get on with making Flying automobiles.


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