AT&T Reviews | Glassdoor

AT&T Reviews

Updated May 25, 2017
2,227 reviews

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2,227 Employee Reviews

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Pros
  • I love the job great pay and benefits (in 759 reviews)

  • Great benefits along with a flexible work life balance makes this a great job for someone who is both a student and employee (in 418 reviews)

Cons
  • little work life balance opportunity (in 903 reviews)

  • No Work Life Balance you'll trade time for (in 259 reviews)

More Pros and Cons

  1. "Entry Level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Detroit, MI
    Current Employee - Customer Assistant in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    It's a job, pays the bills.

    Cons

    Layoffs, fake people, focused more on numbers instead of looking at big picture.

    Advice to Management

    Stop buying everything and fix your infrastructure.
    (infrəˌstrək(t)SHər)
    noun
    the basic physical and organizational structures and facilities (e.g., buildings, roads, and power supplies) needed for the operation of a society or enterprise.


  2. Helpful (1)

    "Good Pay. Poor Work/Life Balance and Job Security"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Evansville, IN
    Current Employee - Call Center Representative in Evansville, IN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Excellent comparable salary. Only factory work is comparable in this part of the country for people without at least a Bachelor's. Good sense of community among call center employees. Decent benefits.

    Cons

    Cost of benefits increase yearly. The company doesn't want to keep the majority of their call center reps at these comfortable wages and intentionally loses people through attrition just to hire the numbers back at a lower price point. Little job security. Pay stays stagnant while CEO continues to take pay increases based on metrics his front line employees excel at yearly.

    Advice to Management

    Do not consider the cost of your branded call centers as a stock commodity that you can sell high and buy low. There are other ways to cut overhead.


  3. "We need service"

    Star Star Star Star Star
    Current Employee - Call Center Representative in Boardman, OH
    Current Employee - Call Center Representative in Boardman, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great pay and benefits included

    Cons

    Roles change too much and incentives constantly xhanging

    Advice to Management

    Customer service is needed. We are told we are sales and service and sales are our main focus. Customers need customer service as well. There are no advocates for the customer anymore!


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  5. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Pueblo, CO
    Current Employee - Csr1 in Pueblo, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Benefits and discount on services

    Cons

    No job security. Constantly getting screamed at by customers. Getting micro managed. If a manager or AM or even the director doesn't like you they will find any reason to fire you. Managers and am who don't get along with each other and stab each other in the back.

    Advice to Management

    Need to get it together because without the reps you wouldn't have the company it is today.


  6. "If ATT was truly run by "the promise" you are taught from the beginning it would be a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Salisbury, NC
    Former Employee - AT&T Retail Sales Consultant in Salisbury, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Company has a union. You have access from day one regardless if you pay dues. You get money toward uniforms will buy you about 2 shirts every 6 mts

    Cons

    Management changes frequently. I worked for the company 5 plus years. When you start you are told it is all about the customer however, somewhere down the line that is lost. Every year commission got lower and lower. Also jobs are shipped overseas

    Advice to Management

    I believe this is higher up. Like I stated before this gets lost somewhere down the line. It becomes about the numbers instead of the customers


  7. "Customer Account Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Bernardino, CA
    Former Employee - Customer Service Representative in San Bernardino, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    GREAT BENEFITS but its not worth the headache

    Cons

    Could be fired at any moment

    Advice to Management

    Dont tell employee to do things unethical and leave them out to dry


  8. "Assistance Queue Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistance Queue Specialist in Huntington, WV
    Former Employee - Assistance Queue Specialist in Huntington, WV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Insurance, team building and reliance, in our position we were given the opportunity to mentor new agents.

    Cons

    The management didn't care as long as you made your required stats. They, also, didn't care how you did this.

    Advice to Management

    Manage your team members rather than dictate what metrics should be met. Rather than telling an employee that they should know this by now - take a moment to explain how you would have handled the situation and how your approach and their approach is different.


  9. "If you're into the corporate thing this is for you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Colorado Springs, CO
    Former Employee - Retail Sales Consultant in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Pay is ok, commissions are capped but hourly is decent.
    Good benefits (after 6 months)
    Everyone you work with is awesome
    Union (kinda a pro and a con)

    Cons

    Capped commissions
    Micromanagement to the extreme
    Getting treated like an elementary school student
    Attendance policy is ridiculous
    Everything and I mean EVERYTHING is documented
    I've never been written up at any job until AT&T and I got written up for the dumbest reasons.
    Cutting out positions and adding work for everyone else
    I felt less secure about my job here than any other company even with the union...

    Advice to Management

    This needs to go not to store managers, not the dos, this needs to go up the chain to the people that don't know anything about sales or the stores or what opus is. Maybe y'all need to go on undercover boss and see what the heck is actually going on cause it's CLEAR that you have no idea! You don't care about your employees, you're just taking away positions, adding more workload, and pocketing profit for yourselves. If that's harsh I'm not sorry, someone had to say it!!


  10. Helpful (1)

    "Displaced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Battle Creek, MI
    Former Employee - Customer Service Specialist in Battle Creek, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T (More than 10 years)

    Pros

    I loved the freedom being a technician brought. The work was enjoyable. Good vacation allotment. They did pay a good wage and benefits were still decent.

    Cons

    Scheduling was a disaster, first line management for the most part was questionable. Your are less than a number, felt like an obstacle instead of an asset. Worked for 16.5 years and was downsized while techs with less than 5 were kept on.


  11. "Just go to starbucks"

    Star Star Star Star Star
    Current Employee - Retail Sales Consultant in Los Angeles, CA
    Current Employee - Retail Sales Consultant in Los Angeles, CA

    I have been working at AT&T part-time (More than a year)

    Pros

    If you are full time, good benefits. the company has cut a lot in commission and the hourly is just a couple of dollars higher than working at Starbucks.

    Cons

    A lot of pressure, fraud and bad culture.


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