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AT&T Reviews

Updated January 18, 2018
16,441 reviews

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16,441 Employee Reviews

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  1. "Great company environment. Lots of opportunities to grow professionally."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Plenty of company provided benefits. Company does well in looki g out for workers' well being. Provides many opportunities to excel.

    Cons

    Some of the mandated company training will not apply to certain jobs. Company training site can be difficult to access.


  2. "Premises Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U-Verse Premises Technician in San Antonio, TX
    Former Employee - U-Verse Premises Technician in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Great pay and benefits.

    Cons

    Not knowing what time you will be home.

  3. "Network Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montgomery, AL
    Current Employee - Anonymous Employee in Montgomery, AL
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Benefits , 401k, retirement, vacation and discounts

    Cons

    Layoffs, surplus every year, downsizing, na,

    Advice to Management

    Steadily buying company and laying off employees


  4. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Louisville, KY
    Former Employee - Customer Service Associate in Louisville, KY
    Doesn't Recommend
    Approves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Paid vacation the longer you are there the more you get

    Cons

    Lower management is not employee or family friendly

    Advice to Management

    treat your employees better they are people with lives and families


  5. "They will sell you a dream but you will live a nightmare."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ISM in Sunrise, FL
    Former Employee - ISM in Sunrise, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    The money. Plain and simple. If you're willing to sell your soul and be treated like garbage for a semi decent paycheck then this is the place for you.

    Cons

    Favoritism runs rampant, specially at the SUNRISE location. They preach diversity but there is NOTHING diverse about that place. One look around and a blind man could see that. Management will promote their favorites whether they have the numbers worthy of such promotion or not. Micromanagement is out of control. It's a slave mill in there. Working conditions are subpar. They've been "remodeling" the place since last year. You will be breathe in lots of wall dust crap for months until they're done renovating.

    Advice to Management

    Take a look in the mirror and realize you're human just like the rest of us.


  6. "Only the Strong Survive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Wire Technician in Maryville, TN
    Current Employee - AT&T Wire Technician in Maryville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Pay. That's it. It's the only thing that keeps this intact.

    Cons

    The AT&T Wire Tech job is a high and dry grunt level role, that will challenge you in every level. You will be pushed mentally, physically, and even spiritually. This job is unlike any other job within the entire AT&T monopoly. Forget about all the cute company videos of AT&T company teams having fun at work. This job is not like the others within the company. As a wire tech, you are pushed to the point of breaking down every day. The company has notched out the Wire Tech position as the frontline troopers.
    We show up every day at 7:50am sharp, ready to deal with the ever-changing policies and procedures. For 9-12 hours per day, our minds are engaged in mental warfare against managers, metrics, and malfunctioning products.
    We are pole climbers, low voltage lineman, account managers, customer service reps, human resources, motivators, technicians, sales reps, delivery drivers, product demonstrators, installers, purchasing officers, inventory control managers, vehicle fleet services, network engineers, repairman, IT support, and much more. The enticing pay the company offers for the Wire Tech role is earned each day. There is no such thing as light duty or an easy day.
    You have no idea what the day holds until you hit the “Request a Job” button on your iPad. That button can send you 1 hour away on a complete install, including internet, phone, and tv out in the middle of nowhere, while the metric system ONLY allocates 2 hours to site plan the job with the customer, climb 4 poles hanging drop, setup sync from the junction box, troubleshoot and find a clean circuit on the lines, mount an AT&T service box, wall fish Cat5 and coax, use a chatting program and chat in to Pakistani reps for resolving items that are restricted to Wire Techs, setting up refurbished equipment, swapping the equipment due to it being broken down, dealing with extremely dirty environments and much more. Following the install, you will most likely have exceeded the 2 hours and your metrics for the full day are ruined. The next day a report is published to show your rankings in comparison to other techs on your team and you will be somewhere near the bottom. Then you may get an email or heckled by your manager on why a job where you did everything to take care of the customer exceeded the time allowed to complete. If you keep getting enormous jobs that only allows 2 hours to complete, your efficiency metric will be lower than a target someone setup from an office with no field tech experience and you can be looked at and treated like a failure. However, if you begin to cut little corners here and there to meet the unrealistic 2 hours install window and the customer calls in to AT&T for any reason within 30 days, the off-shore phone agent will put in a repair ticket which will turn into what we call a “repeat”. Your manager is then notified, and you are red flagged as having done a poor install. The quality metric you must maintain is lowered and you have now entered the impending doom sensations 2nd level managers have developed. In summary, this is a typical day as a Wire Tech with AT&T. There is no rest in this role. It’s a very restless and rigorous job.
    If you show up and stay ready for the daily regime on chaos as a Wire Tech and can accept that you will always be in this role until it is illuminated by the current monopolies. Not to be negative, but once you are a Wire Tech, you will always be a WT. This job is looked down on from all other upper positions and there is no other position you can work into.

    Advice to Management

    Your team is a group of mature, men & women who have families, education, training and go through Hell to be a Wire Tech, representing our company. Please stop coming up with more nonsense and ways to make a simple job so difficult.


  7. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time

    Pros

    Great pay - salary and rate

    Cons

    Awful managers, awful time management

  8. "Sales Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time

    Pros

    Good company to work for, decent benefits and perks.

    Cons

    Pressure from upper management.


  9. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Competitive pay and learning opportunities.

    Cons

    Frequent layoff, lack of work life balance.

    Advice to Management

    invest in long term employees instead of frequent hiring of contractors and cyclic downsizing.


  10. "Electronic Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Electronics Technician in Baxley, GA
    Former Employee - Electronics Technician in Baxley, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good Pay and Benefits. Good working environment

    Cons

    Lack of vision. Obsolete style of management. Lack of formal training

    Advice to Management

    Obtain some people skills


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