AT&T Reviews | Glassdoor

AT&T Reviews

Updated May 28, 2017
14,652 reviews

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14,652 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 908 reviews)

  • No Work Life Balance you'll trade time for (in 260 reviews)

More Pros and Cons

  1. "Great company"

    Star Star Star Star Star
    Current Employee - Manager Network Services
    Current Employee - Manager Network Services

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Easy to juggle work and family. Good money.

    Cons

    Some of the safety rules seem a bit extreme at times.

    Advice to Management

    You take care of the company and they will take care of you.


  2. "No Communication"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wire Technician in Louisville, KY
    Current Employee - Wire Technician in Louisville, KY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    The discount on your DirecTv is pretty good. The pay rate is decent as well, except they just cut everybodys hours

    Cons

    Chance within a company is a given. It's going to happen. But, when changed occur and there is nothing said to the employees that it effects directly... That becomes a HUGE problem. The only thing that is communicated on a daily basis is how bad people are doing. Hardly ever any mention of the ones that try and go the extra mile to make things work. This position seems to be the catch all for every other departments short comings. Sales lied to the customer? The wire tech will fix it (and kill his effeciency in the process). The burial crew did a crappy job on burying a drop? The wire tech will take a repeat to go fix it, which is not his job in the first place. The list goes on and on and on.....


  3. "If you don't like how we changed your job, you're fired!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rantoul, IL
    Former Employee - Customer Service Representative in Rantoul, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Good healthcare and there are plenty of different jobs and positions available. The pay is decent, as well.

    Cons

    Constant change and unethical practices are ignored.

    Advice to Management

    Focus on doing the right thing every time rather than on metrics that don't really matter.


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  5. "CCM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time

    Pros

    Co-workers are dedicated and wonderful to work with..great benefits, as well.

    Cons

    Lack of stability - layoffs seem to happen regularly.

    Advice to Management

    Don't treat your employees, especially long term employees as a "number".


  6. "Wire technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at AT&T full-time

    Pros

    Good pay and good benefits.

    Cons

    Too big for its own good. Hard to get information as an employee due to so much departmentalization.


  7. "sale person"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Little Rock, AR
    Former Employee - Anonymous Employee in Little Rock, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    good place to work I enjoy working that

    Cons

    not enough days off no time off


  8. "Database manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Database Administrator in Oklahoma City, OK
    Former Employee - Database Administrator in Oklahoma City, OK
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    They have good benefits, such as medical, dental, eye, and life insurance. They have a variety of jobs.

    Cons

    They do a lot of downsizing and that makes it difficult to concentrate on work, when you do not know how long your job will be there.

    Advice to Management

    Do the best that you can.


  9. "Local management is awesome."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Elizabeth, NJ
    Former Employee - Anonymous Employee in Elizabeth, NJ
    Doesn't Recommend
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    The people and the technology that you learn to work with.

    Cons

    Salary, benefits, overall opportunity within the company the past 3 years.

    Advice to Management

    Treat employees like agents of growth not a drag on it.


  10. "Consider your next step"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Retail Sales Manager in Tulsa, OK
    Former Employee - Assistant Retail Sales Manager in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Benefits are incredible. Pay rate is also better than most. For that rate, there is a lot expected of you in your role, however, you are compensated for it.

    Cons

    There is very limited room to grow. With the company plan to basically remove retail locations for the most part by 2020, the consumer and the employees will be the ones who suffer the most. Clearly not the people towards the top as they continue to slash workforce in all areas of the company, and continue to give themselves a pay raise. The execs should run for pubic office, they have politics play down to a science. Be ready to give up your home life, be ready to deal with changing and unattainable expectations on a whim.

    Advice to Management

    Advice is just hot air that blows the well maintained quaffs that adorn the tops of their heads. As long as it doesn't cause a ripple or mess things up, they let it go in one ear and out the other.


  11. "Great company , ok money, unethical treatment of employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Charlotte, NC
    Current Employee - AT&T Retail Sales Consultant in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Commission is good if your a top seller
    Discounts on services
    You earn money on a reward card that you can use anywhere

    Cons

    They will try not to pay you for your work
    Management screws over reps /coworkers to get ahead
    Your not valued just a number and can be replaced top selling or not
    No open door policy you voice a concern you will get fired
    Purposely pick on someone to get them fired if they want you out
    Zero and I mean ZERO work life balance

    Advice to Management

    Be truthful, care about your employees not just as robots who earn you money .


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