AT&T Reviews | Glassdoor

AT&T Reviews

Updated July 23, 2017
15,028 reviews

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15,028 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 936 reviews)

  • No Work Life Balance you'll trade time for (in 266 reviews)

More Pros and Cons

  1. "att"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    pay,job details pay is ncompetitive

    Cons

    hours don't work with kids

    Advice to Management

    helpthers advance


  2. Helpful (1)

    "Management"

    StarStarStarStarStar
    Former Employee - Senior SPECIALIST-NETWORK SUPPORT in Conyers, GA
    Former Employee - Senior SPECIALIST-NETWORK SUPPORT in Conyers, GA
    Recommends
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great company to work for good benefits and great pay.

    Cons

    Need better Management that actually care for all employees

  3. Helpful (1)

    "Network Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Always learning new skills everyday with the latest in technology

    Cons

    Frequent Management changes causing constant work flow adjustments


  4. Helpful (1)

    "Great place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist Applications Developer in Atlanta, GA
    Current Employee - Specialist Applications Developer in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Lots of great people and opportunities for fresh college hires. Working with a lot of fresh college grads is a plus!

    Cons

    Sometimes you can be out of work and not utilized. Up to you to change that. Keep yourself busy. Conditions for promotions aren't very clear.


  5. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Lubbock, TX
    Former Employee - Customer Service Specialist in Lubbock, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Good pay, good people to work with.

    Cons

    to many rules you can't control


  6. "Software Engineer with massive legacy infrastructure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Durham, NC
    Current Employee - Software Engineer in Durham, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great benefits, the 401k plan matches up to 6% of contributions. The people I work with are genuine, and I made friends quickly. There will always be work for AT&T. The job security is par none and the employees are well aware of that.

    Cons

    Culture is extremely conservative, do not work here if you believe a single bit of liberal or progressive ideology. The office is cramped and the overhead lights are blinding, and apparently turning them off is an "OSHA violation" despite it being lit adequately by the light coming in through the windows. The infrastructure is a disaster, code is sloppy and a bear to refactor or even make much sense of. Only a fraction of new developments in deployment and automation technology has been taken advantage of, but the majority of it is not allowed because management has a problem with us implementing technology solutions that other companies offer when we can "do it ourselves", hence AT&T lacks any eCRM whatsoever. The IT department has been outsourced to IBM, and working with the majority of that staff, who will ignore you and not deliver then turn around and ask you for more money, is beyond frustrating. If you work a position like this at AT&T, be prepared to deal with the immense amount of stress that comes along with it. Poor methodologies, unrealistic deadlines, and an uncooperative IT department take the normal stresses of software engineering and architecture to a whole new level.

    Advice to Management

    Take advantage of software such as EasyCRM to streamline your business and take some of the development and capital load off of the backs of your employees who have more important problems to address then simply compensating for lack of technology.


  7. "The best place to work Union"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Worker in San Leandro, CA
    Former Employee - Warehouse Worker in San Leandro, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T (More than 8 years)

    Pros

    Salary, advances, Health plan, vacation, sick days, maternity leave,

    Cons

    Having to go on strike sometimes

    Advice to Management

    All you had to do was work hard and enjoyed, what you could do for the company

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Great pay. Terrific benefits, Discount on services (TV, Internet, Wireless), 401K matching.

    Cons

    Difficult metrics to meet, infrastructure is poor (customer speak to multiple reps for completion of task), minimal advancement opportunity, strict restrictions (no cell phones on the floor, cant put customers on hold)

    Advice to Management

    Managers should have either college or formal education regarding management.


  9. Helpful (1)

    "service technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in Hammond, LA
    Former Employee - Service Technician in Hammond, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    great pay, great benefits, great career

    Cons

    At&t is a big company, while they may have their issues it's still a great place to provide for your family

    Advice to Management

    should listen to employees and make decisions with them in mind


  10. "All around pretty decent, except pay increasingly decreases and customers can be a pain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in Memphis, TN
    Current Employee - AT&T Retail Sales Consultant in Memphis, TN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Benefits. Benefits. Benefits. Discounts. Laid back. If location is slow then you are slow which can be a con. Vacation time is well adequate.

    Cons

    Customers. Products company wants you to sell are more than likely products customers don't want to buy or enroll in. Commission structure.

    Advice to Management

    Commission structure is to complicated.


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