AT&T Reviews | Glassdoor

AT&T Reviews

Updated May 23, 2017
14,611 reviews

Filter

Filter

Full-time Part-time

14,611 Employee Reviews

Sort: Popular Rating Date

Pros
  • I love the job great pay and benefits (in 759 reviews)

  • Great benefits along with a flexible work life balance makes this a great job for someone who is both a student and employee (in 418 reviews)

Cons
  • little work life balance opportunity (in 903 reviews)

  • No Work Life Balance you'll trade time for (in 259 reviews)

More Pros and Cons

  1. Helpful (3)

    "Almost over..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Metairie, LA
    Current Employee - Customer Assistant in Metairie, LA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    It paid the bills. Benefits

    Cons

    AT&T does NOT care about their customers or employees. Dont let the size of the company fool you. They are laying off most of their USA agents and contracting the work to offshore agents from sales to customer service. No matter how long you've been with the company you're out! The customers are suffering because of this...it's sad. They are strictly a profit driven company and would do ANYTHING to make or save a dollar and TRY to stay ahead of the competition. ..But their products are subpar that's the sad but funny part. They keep adding more and more...buying up the competition but not improving what they already have...?!?!....REALLY!

    Advice to Management

    Upper level...please get or together...your greed WILL BE the company's downfall


  2. "installation technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installation Technician in Memphis, TN
    Former Employee - Installation Technician in Memphis, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    great discounts w/ AT&T services (mobile, dierctv, u-verse, digital life, etc.) & other brands, decent wages without having experience, great training/knowledge that you can take anywhere

    Cons

    training is great up until your ride weeks because it's a 50/50 chance you're going to learn anything and/or get any hands-on training. not enough time with senior techs to be comfortable at your job before you're out on your own. an abundance of rules, regulations & policies that will quickly get you disciplined and/or terminated. management will ride you instead of helping you.

    Advice to Management

    Give a more detail introduction to what the job really consist of to possible candidates beforehand so that they know what they're really getting into. Become more of a teacher, that's willing to assists & give guidance to "rookie' techs so that they become fluent in their work & eventually level 3 & up techs, instead micro-managing, interrogating & discouraging your crew.


  3. "Good testing ground"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wireless Consultant in Dallas, TX
    Former Employee - Wireless Consultant in Dallas, TX

    I worked at AT&T full-time (More than a year)

    Pros

    Great learning experience. Excellent benefits and employee discounts.

    Cons

    Hours are sporadic. Commission structure, general absence of a life.

    Advice to Management

    Micro managing is not helping. Sometimes less is more.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "need to Manage better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Dallas, TX
    Former Employee - Business Analyst in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T (More than a year)

    Pros

    Flexible hr and work from home

    Cons

    Bad Management, need to communicate more


  6. "management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Human Resources Generalist in Sacramento, CA
    Former Employee - Senior Human Resources Generalist in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Able to leverage my skills and contribute to the success of the organizations I supported.

    Cons

    Migration to large work hubs versus through out the country.

    Advice to Management

    Continue spending time training supervising managers


  7. "Fun work, but skewed metrics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Prairie Village, Johnson, KS
    Former Employee - Technician in Prairie Village, Johnson, KS
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T (Less than a year)

    Pros

    Fun work. We got to climb telephone poles, go in all sorts of cool houses, see some cool stuff in those houses, meet some cool people, and do some cool work(very technical if you actually understood what you were doing)

    Cons

    Wasp nests on top of telephone poles, dirty houses, scary dogs, rude people, cramped crawl spaces. But WORSE OF ALL was the metric system used to evaluate our performance.

    Advice to Management

    Ease up on the metrics FFS. I worked with some brilliant people that had the same problems as me and you do understand most people will cut corners stealthfully to keep their job when you have things like that. And considering we were the face of the company, I would say that's an important thing to get straightened out.


  8. "Times Are Changing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Network Operations Manager in Tustin, CA
    Former Employee - Call Center Network Operations Manager in Tustin, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good benefits, if you're not a manager.

    Cons

    Too many changes made by the seat of executives pants, then having 'oops" moments the next day over coffee.

    Advice to Management

    Slow down because you are going to hit a speed bump and crash your car! What once was a good company (the former PacBell) is now a clown show.


  9. Helpful (1)

    "Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant and Wired Services Lead in Chicago, IL
    Former Employee - Retail Sales Consultant and Wired Services Lead in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T (More than 3 years)

    Pros

    Decent benefits, union offers some job protection, decent pay.

    Cons

    Horrible Management, Gorilla sales tactics, Constant Bullying by all levels of management, Often forcing employees to cross the line to what is moral and ethical

    Advice to Management

    Good sales people does not mean good leaders.


  10. "RSC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Retail Sales Consultant in Hickory, NC
    Former Employee - AT&T Retail Sales Consultant in Hickory, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T part-time (Less than a year)

    Pros

    Decent hourly pay
    Somewhat fun initial training
    Relaxed dress code
    Nice coworkers (besides management)
    Sometimes free food and snacks at meeting and launch days

    Cons

    Don't explain anything to you about pay
    Jump through hoops for mileage reimbursement
    Throw you in before you're ready and constantly harass you about mistakes
    Unprofessional coworkers who bring personal life to work

    Advice to Management

    Leave personal life at home
    Explain processed instead of being annoyed at questions


  11. "neccessary evil"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    Pros

    discounts, innovative culture, smart and aggressive promotions that align with customer demand

    Cons

    layed off staff then overwork employees for hourly pay

    Advice to Management

    hire new store managers or re-interview them all


Showing 14,611 of 15,200 reviews
Reset Filters