AT&T Reviews | Glassdoor

AT&T Reviews

Updated November 17, 2017
16,037 reviews

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16,037 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 994 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Great Company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Washington, DC
    Current Employee - Business Analyst in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    There is opportunity for career growth and advancement. Great benefits. Affordable health insurance.

    Cons

    I can't think of anything right now.

    Advice to Management

    Keep doing what you are doing.


  2. "Customer Service / Loyalty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time

    Pros

    Awesome Pay & Benefits - Awesome Company - Fun environment - Likeable employees everyone is rather friendly & helpful - Excellent Training - Loyalty is awesome - Care can get intense

    Cons

    Micro Management - Metrics can be very stressful - Audits of Breaks / Time off phone can be intense -Managers work on individual perspectives rather than floor wide standards

  3. "Entertainment Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Wilmington, DE
    Current Employee - Assistant Store Manager in Wilmington, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    The staffs are well trained to provide the best experience to customers

    Cons

    Pay structure could be better

    Advice to Management

    Keep experience mid-Management staffs. Provide better promotion opportunities


  4. "Sr Technology Solutions Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technology Solutions Manager in Atlanta, GA
    Current Employee - Senior Technology Solutions Manager in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Every resource imaginable, wide array of career development options.

    Cons

    Navigating that largesse can be difficult

    Advice to Management

    Insist on better tools that are more than dumps from your off shore programming partners.


  5. "Retail Sales Consultant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time

    Pros

    I really enjoyed working with a lot of my coworkers and managers. Had access to all of the newest newest cell phones and tablets.

    Cons

    It's a very large company and easy to get lost in the shuffle.

    Advice to Management

    Continue to focus on the front line employees. They are the face of the company and the ones bringing in the revenue.


  6. "38 years and counting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Miami, FL
    Current Employee - Senior Project Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    BIG, with lots of variety of jobs.

    Cons

    BIG, sometimes it's hard to be noticed within a big company you have to be an extraordinary standout to be promoted, there is lots of competition.

    Advice to Management

    Heed the advice and direction of senior managers, they see the big picture six layers up.


  7. "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician in Arlington, TX
    Former Employee - Field Technician in Arlington, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Great company to work for and get a career from. You get paid good. Raises often. Sometimes bonuses around the holidays. Benefits are good. Union.

    Cons

    Management is somewhat strict. Always have to keep up with your numbers each month or could result in write ups.

  8. "ASM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time

    Pros

    Great area for development of direct reports

    Cons

    Senior Management is very disconnected


  9. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Center Technician in Earth City, MO
    Current Employee - Network Center Technician in Earth City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    It's a very diverse company. No matter what you want to do AT&T has something for everyone to do

    Cons

    If you are in the wrong part of the company you could be laid-off so its important to work in a vital part of the business

    Advice to Management

    Look out for those current employee who want to move up


  10. "Customer Loyalty Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Loyalty Specialist in Oklahoma City, OK
    Current Employee - Customer Loyalty Specialist in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Excellent Benefits, Ongoing Training, Competitive Salary and Bonuses. Multiple products to sell and many ways to make money. There are plenty of advancement opportunities or to move to different areas of the organization.

    Cons

    AT&T is what it is. We can complain all day but if you choose to work there, accept that it is a challenging environment, work hard, make the best of it, be positive, be on time, show up, follow your M&P and chances are this will equal success.

    Advice to Management

    Just realize there are certain things outside of employees control such as having to transfer customers to tech support, and if a customer has to call back. Not sure why we are being penalized for that. This is the main issue I have right now but I live with it and will continue to give it all I have. I love AT&T and I love working here despite the fact I don’t agree with everything they do. Besides there is no perfect place to work.
    Thank you for taking steps to make work life balance better! :)


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