AT&T Employee Reviews | Glassdoor

AT&T Reviews

Updated March 29, 2017
14,098 reviews

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Full-time Part-time

14,098 Employee Reviews

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Pros
  • Great pay and benefits if you put in the time (in 724 reviews)

  • Great benefits along with a flexible work life balance makes this a great job for someone who is both a student and employee (in 402 reviews)

Cons
  • No Work Life Balance you'll trade time for (in 863 reviews)

  • No Work Life Balance and your schedule changes frequently (in 249 reviews)

More Pros and Cons

  1. "prem tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prem Tech in Dallas, TX
    Current Employee - Prem Tech in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    get to work by yourself.
    no two jobs are the same.
    teaches a lot of technical skill

    Cons

    management is distant, and the company is constantly changing policy and procedures in ways that are making it increasingly difficult to provide good customer service.


  2. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in Miami, FL
    Current Employee - AT&T Mobility RSC in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    great benefits, competitive pay, and mobility throughout the company

    Cons

    work life balance can be hard sometimes


  3. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health and Safety Manager in Cleveland, OH
    Former Employee - Health and Safety Manager in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great place to work, pay is excellent, employees are very friendly, very innovative and changing with the times.

    Cons

    Always changing from month to month, pension plan are starting to lower

    Advice to Management

    Be prepared to work at a rapidly changing pace.


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  5. "AT&T was a good company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Manager III in Baton Rouge, LA
    Former Employee - Retail Sales Manager III in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    They have great benefits and pay. There is also plenty of room for advancement. They also offer plenty of training and classes to help you progress and pad your resume.

    Cons

    Work life balance is tough in this position. Also at times, your goals can be unrealistic where other stores in your area who are just as busy have significantly smaller goals making it hard for you to be competitive in the market.


  6. "Work /Home Life balance"

    Star Star Star Star Star
    Former Employee - Account Manager in Indianapolis, IN
    Former Employee - Account Manager in Indianapolis, IN

    I worked at AT&T (More than 10 years)

    Pros

    Good balance between work and home life although direct supervisor can greatly influence to what degree

    Cons

    Complicated commission plans for sales

    Advice to Management

    None at this time


  7. "Great money, loooooong hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    The employee benefits and money you could earn

    Cons

    No time off. None. If you do get a day off there is a meeting at 7am that day


  8. "Sales Consultant review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Cleveland, OH
    Former Employee - Sales Consultant in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    GREAT PAY! The training program was really good.I would recommend this job for anyone who wants to make great money

    Cons

    Stress from customers calling in, and the stress from the higher ups and the "numbers" you had to hit were unreasonable.

    Advice to Management

    Stand behind the reps, so difficult to get out of the union and into management once you start with the company.


  9. "Accounts Receivable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Receivable Specialist
    Current Employee - Accounts Receivable Specialist

    I have been working at AT&T full-time (More than a year)

    Pros

    Benefits, pay, diversity, promotion opportunities and development

    Cons

    Too many layoffs, few locations in AL


  10. "Sr Tech Mgr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time

    Pros

    Talented pool of Operational / Management Teams who collaborate / strive for success. Clear communication across channels.

    Cons

    Large scale teams should find more opportunities to recognize individual efforts / accomplishments.

    Advice to Management

    Keep up the good work


  11. "Surprisingly good call center job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Bothell, WA
    Current Employee - Customer Support Specialist in Bothell, WA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    -Fellow reps are great to work with
    -Teams are relatively close knit
    -Management cares not just about performance, but your growth too as a professional

    Cons

    -Doesn't feel like our voices are heard sometimes

    Advice to Management

    Listen to your frontline more, and take heed of their opinions and complaints more than you do right now.



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