AT&T Reviews in Richardson, TX | Glassdoor

AT&T Richardson Reviews

Updated April 13, 2018
61 reviews

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Richardson, TX

3.9
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
37 Ratings

61 Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Professional System Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Systems Engineer in Richardson, TX
    Current Employee - Professional Systems Engineer in Richardson, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    flexible, laid-back environment, diversity, cutting edge technology.

    Cons

    job reduction every six months, moving to automation, moving jobs to offshore.


  2. "Project Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Richardson, TX
    Former Employee - Project Manager in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    It was great company to work for.

    Cons

    More of an open door policy for Sr. Managment

    Advice to Management

    Opportunity for advancement

  3. "Software Build Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Build Engineer in Richardson, TX
    Former Employee - Software Build Engineer in Richardson, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Remote work, 401K, Pension Plan, health insurance, dental insurance, and vision insurance.

    Cons

    Benefits change annually, job security, a tendency to kick employees to the curb due to reduction in work force or inflexibility to long tenured employees for COBC.

    Advice to Management

    Be more flexible and forgiving to employees going thru hard times.


  4. "Tier 2 Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Contractor - Tier II Technical Support in Richardson, TX
    Former Contractor - Tier II Technical Support in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T as a contractor (More than 3 years)

    Pros

    The pay was pretty good.

    Cons

    This is one of the worst places I ever worked. They were always looking for reason to get rid of somebody. They would fire people at the drop of a hat. No ride up, no coaching, no warning, they were just far you.

    Advice to Management

    If you want your customers to have a good technical support experiences, you need to really consider how you treat your technical support staff.


  5. "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Premises Technician in Richardson, TX
    Former Employee - AT&T Premises Technician in Richardson, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Management is understanding and willing to help you succeed. The pay and benefits are great comparted to any other comunications/entertainment company

    Cons

    The numaric goals set by the company can be stressful and seemingly impossible when first starting out, also days can run very long when adjusting to to new products and situations.


  6. "Sr. Specialist Business Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist, Business Management in Richardson, TX
    Current Employee - Senior Specialist, Business Management in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Great company to work for; good benefits, good employee discounts, and great people, overall. I’ve been with them for 17 years, and hope to retire with them.

    Cons

    Outsourcing jobs that should stay in the USA.


  7. "Contractor Fmla intake rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FMLA Specialist in Richardson, TX
    Former Employee - FMLA Specialist in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Learnt many things regrading FMLA and short term disability leaves.

    Cons

    Was unable to be fully hired on as a employee, due to my contract reaching maximum term, and the corporation having a hiring freeze.

    Advice to Management

    Reward the employees that go above and beyond.

  8. Helpful (2)

    "My home away from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TELESALES Representative in Richardson, TX
    Current Employee - TELESALES Representative in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    I would say the biggest pros we have here at AT&T are the benefits, compensation, leadership, and the amount of opportunities that are given for you to take advantage of. The diversity within the company, tells me that we are a company that leads pride, and a goal of never ending success.

    Cons

    Although, sometimes the hours are not what you want, because the shifts are based on seniority, the more you work and the harder you work, the hours honestly don't mean a whole lot when you are making the money you need.

    Advice to Management

    Any advice I could give to management is to always be sure that we are more of a coach. Always help someone turn into a leader when they think they couldn't be one. Push someone past their limits to succeed, but don't push them away. Don't just manage....LEAD!


  9. Helpful (1)

    "AT&T is the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Project Manager in Richardson, TX
    Current Employee - Technical Project Manager in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Great benefits, training, opportunities, and company Outlook!

    Cons

    Typical big company challenges, though still not many.

    AT&T Response

    Sep 6, 2017 – Human Resources

    Thank you for your comments and your commitment to AT&T. We pride ourselves on providing top-notch benefits, training and growth opportunities and appreciate you acknowledging the things we do well... More


  10. "Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative - Tech Support in Richardson, TX
    Former Employee - Customer Service Representative - Tech Support in Richardson, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good Pay and benefits, not much else.

    Cons

    Company requires the employees to check their ethics at the door. Profits at the expense of the customers is unacceptable. Sending critical jobs off shore only contribute to the problems. The climate forced me to retire as soon as I hit my 20 years.

    Advice to Management

    Fire the CEO and entire executive staff. The direction they are trying to take the company is frightening. Quit sending jobs off shore and create more in house promotion opportunities. Token promotions to appease the union is not enough. Stop with the greed and arrogance.


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