AT&T Reviews in Saint Louis, MO | Glassdoor

AT&T Saint Louis Reviews

Updated January 15, 2019
192 reviews

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Saint Louis, MO

3.2
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
129 Ratings

192 Employee Reviews

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Pros
Cons
  • "work/life balance non existent because there arent any resources to support your client(s) when taking time off" (in 1144 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 335 reviews)

More Pros and Cons

  1. "Lead-Financial Systems Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead-Financial Systems Analyst in Saint Louis, MO
    Former Employee - Lead-Financial Systems Analyst in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great benefits, good pay, getting much better with work/life balance.

    Cons

    You could be released from employment based on budget changes and not necessarily on performance.


  2. "Company Has Lost its Soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Technical Architect in Saint Louis, MO
    Former Employee - Principal Technical Architect in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Reasonable salaries, quality, affordable benefits. Good 401(k) match.

    Cons

    Lack of trust in employees, forced/artificial "collaboration" by forcing employees who had been successfully telecommuting for years back into the office, layoffs, layoffs, layoffs!

    AT&T is consolidating employees into key cities (called "Collaboration Zones"), so if you're not in a key city, you'll soon find yourself out of a job. Additionally, there are the 3 golden cities (Atlanta, Dallas, and El Segundo), which is where you'll be expected to move if you want a GM job.

    Advice to Management

    Trust and empower your people. You're a company that sells connectivity, so use it to run your business. You have the resources to connect people all over the world to solve problems, and you're squandering that!

  3. "Leveraged Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leveraged Service Representative in Saint Louis, MO
    Current Employee - Leveraged Service Representative in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Pay.
    It’s a very easy job to be successful at if you are comfortable with sales.
    Benefits

    Cons

    The company is cracking down on integrity so hard that any little think you do could get you walked out. But this also depends on what office you work out of. So offices let you do anything and mother ever happens.
    Annoying to speak with whining customers all day.
    Sitting all day.
    Hard for growth unless you move out of state.
    Hours . Been working saturdays for almost 10 years.

    Advice to Management

    Stop looking at reps just as numbers and call coverage.


  4. "Prem Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - U-Verse Premises Technician in Saint Louis, MO
    Current Employee - U-Verse Premises Technician in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Good union job with great coworkers

    Cons

    Very very long hours sometimes


  5. Helpful (1)

    "Co-Workers, ASMs and RSMs are great. ARSMs don’t have a clue."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Saint Louis, MO
    Former Employee - Retail Sales Consultant in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Pay (3 raises a year)
    Vacation
    Co-workers are awesome
    Company pays for clothing

    Cons

    -Sales (always grinding/they’re never satisfied)
    -Dealing with authorized retail escalations or coworkers escalations
    -ARSMs always on RSMs which are on us
    -Only promote certain demographics
    -Life/work balance (You won’t get home until 8/9/10 o’clock most nights so if you have a family, good luck)

    Advice to Management

    Go off RSMs recommendations instead of your own.
    Quit promoting people just to fill all the demographics. I was passed up 15 times because of my demographic. I was even told by management that I didn’t get a certain job because of my demographic because an ARSM told him that (illegal). They would rather promote a great sales person and horrible coach than a good sales person and great coach- 15x! They would rather promote a 22 year old kid than someone with managerial experience. They promoted someone without interviewing him/her. They promoted someone that left the company for several years (certain demographic) and no loyalty.

    My advice to anyone going into sales with AT&T: Use them to better yourself then find something meaningful as retail will destroy your soul as well as make you heartless.

    And remember, staying with a company that does these sort of things says more about you as a person than the company- all the reason why I left both as an employee and a customer.


  6. "Use to a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sourcing Specialist in Saint Louis, MO
    Current Employee - Senior Sourcing Specialist in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    Salary and some benefits are still good

    Cons

    District managed by the Ole boys network, employee surpluses (job cuts) are occurring every six months. AT&T is shedding employees as fast as they can and moving into services that require less/no employee involvement. Outsourcing everything possible.

    Advice to Management

    Go to Hell


  7. "Disconnected management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional - IT Telephony in Saint Louis, MO
    Former Employee - Professional - IT Telephony in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Health, salary, flex locations, vacation

    Cons

    Job security, lack of transparency, lack of support

  8. "Account Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Saint Louis, MO
    Former Employee - Account Representative in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Great people to work for love being of on weekends

    Cons

    We had a half hour lunch

    Advice to Management

    My manager was great.


  9. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Saint Louis, MO
    Former Employee - Retail Sales Consultant in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Benefits and that’s literally it

    Cons

    Hours, sales goals, managers, worst job I’ve ever had

    Advice to Management

    Get out while you can.


  10. "Small fish in the huge ocean of higher ups and corporate greed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Home Expert in Saint Louis, MO
    Current Employee - In Home Expert in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    In this position, you’re in charge of what you make. The more effort you put in, the higher the commission. The pay is really good if you hit your goals monthly.

    Cons

    Constantly having hands tied by rules and red tape from higher ups who’ve never been in the position. Very corporate company to work for.

    Advice to Management

    Instead of saving a buck, think about what would be best for customer or your employees.


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