AT&T Sales Assistant Reviews | Glassdoor

AT&T Sales Assistant Reviews

Updated Dec 5, 2018

To filter reviews, or .

Found 12 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
51%
Recommend to a Friend
59%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
8 Ratings
  1. "Assistant sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Sales Manager in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time for more than 3 years

    Pros

    Great people, fun work environment, good benefits and hourly rate.

    Cons

    New commission structure doesn’t allow you to make as much money, no over time, all about politics, too much writing up employees and “coaching” on a daily basis.

    Advice to Management

    Focus more on sales floor and not on observations, cut back on the daily hour plus phone sales calls and hire more women

    AT&T2017-09-26
  2. Helpful (1)

    "Assistant Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Sales Manager in Evansville, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 5 years

    Pros

    Great Benefits Great Money Lots of opportunities for certain employees

    Cons

    Horrible management in my area Lots of favoritism No room for implementing ideas Negative work environmeny 0 work life balance

    Advice to Management

    Start caring about your employees, stop treating them as a number

    AT&T2018-12-05
  3. "Great company with great benefits!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager 
    Recommends
    Positive Outlook

    I have been working at AT&T full-time for more than 5 years

    Pros

    50% off all products and services (exclusions) Great health & vision insurance Great pay and commission structure

    Cons

    LONG hours Retail Customers were not the greatest unrealistic expectations from higher management

    Advice to Management

    Listen to the frontline employees, they are in the line of fire and work their butts off for the company every day!

    AT&T2018-09-26
  4. "At&t's a great company to work for with a positive culture and great benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than a year

    Pros

    Great pay, tuition assistance, 401k matching, always opportunity to work overtime to make more money, great way to get your foot in the door for management experience.

    Cons

    There can be long hours, and it really is a sales environment, so if you're not ready to learn how to sell you're not going to like it.

    Advice to Management

    The only gripe I ever had is that workers are attendance pointed for using their sick hours. Although I never got close to using all of mine, I'd always be nervous to call off those couple of times I had the flu when I knew I should be at home.

    AT&T2017-09-18
  5. Helpful (1)

    "Consider your next step"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Retail Sales Manager in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time for more than 5 years

    Pros

    Benefits are incredible. Pay rate is also better than most. For that rate, there is a lot expected of you in your role, however, you are compensated for it.

    Cons

    There is very limited room to grow. With the company plan to basically remove retail locations for the most part by 2020, the consumer and the employees will be the ones who suffer the most. Clearly not the people towards the top as they continue to slash workforce in all areas of the company, and continue to give themselves a pay raise. The execs should run for pubic office, they have politics play down to a... science. Be ready to give up your home life, be ready to deal with changing and unattainable expectations on a whim.

    Show More

    Advice to Management

    Advice is just hot air that blows the well maintained quaffs that adorn the tops of their heads. As long as it doesn't cause a ripple or mess things up, they let it go in one ear and out the other.

    AT&T2017-05-25
  6. "Assistant Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Sales Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T full-time for more than 5 years

    Pros

    An always changing sales environment. New products, new plans, and new pricing. Lots of training not just for products but also for self development. Very good benefits although the price did increase a lot from last year.

    Cons

    Company politics in order to get promoted. Doing you job and doing it well doesn't mean you will get promoted. You have to play the game.

    Advice to Management

    Follow what ATT teaches and be leaders not just managers.

    AT&T2017-03-05
  7. "Assistant Retail Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Retail Sales Manager in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time for more than 10 years

    Pros

    Benefit package is amazing including discounts on home, wireless, and security.

    Cons

    No work life balance. Upper management micromanaged sales team, didn't lead them to be successful. Coached to numbers and not behaviors as culture stated.

    Advice to Management

    Coaching to behaviors starting from the top.

    AT&T2017-03-13
  8. "AT&T is taking a turn for the worst."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than 5 years

    Pros

    Employee offers and discounts, family like teams.

    Cons

    Compensation has taken a massive slide backward. Our goals are unrealistic and the amount of work they keep adding makes it impossible to confidently get anything done in the day. Raises this year were atrocious because the company keeps buying everything right down to a very pricey contract with Taylor Swift...

    Advice to Management

    Company stores need to have attainable goals. Our area managers need to stick to a plan and keep it more than 2 weeks. Company store employees are not small business employees. Stop forcing reps to do things they didn't sign up for.

    AT&T2017-02-28
  9. Helpful (1)

    "Assistant Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time for more than 3 years

    Pros

    Decent pay overall, but not when compared to what your subordinates make. Opportunities for overtime and a good 401K match. Recently changed the commission structure which increased base pay and decreased targets commission by the same amount. Good change for the employee because it's guaranteed money, paid bi weekly and is taxed less. Schedule can be somewhat flexible if you need unconventional days/times... off Good employee discount- 50% off data plan and each line charge on cell phone bill. Directv ultimate package offered for $10/month. Internet discounts in areas it is offered in. Good experience- managers with AT&T get good training and experience which is favorable to the employee when they apply to other jobs

    Show More

    Cons

    Work/life balance- Working long late hours. (You are scheduled for an hour unpaid lunch) Sunday is a short day. This means you are on site for 9.5-10.5 hours the other four days you work. Schedule always changes, so you may have split days off some weeks and always have different days off/hours. Only close for three holidays a year. Basically, there is zero work/life balance. Compensation- Pay isn't that great,... as many ASMs make the same as RSCs. Commission/comp is always changing. Don't get me wrong, you can make a decent livable wage, it's just not good when compared to what you are expected to do. Job security- this should be the biggest concern for those considering this position. The company is currently laying off a bunch of ASMs. The RSCs are also impacted. Stores head count numbers are switching to half of RSCs full time and half part time from 100% full time. Even a year ago all of the RSCs were full time. The writing is on the wall. They are starting the process of moving from corporate owned stores to shifting heavily to authorized dealers. This means many corporate retail sales staff will be out of a job within the next three years. For that reason alone, you should not consider this position with the company, as you will likely be out of a job in a few years. Treatment- retail employees are definitely talked down to and looked at as second class citizens from corporate employees in the business team, marketing team and upper management. It's also very hard to transition out of retail into one of those jobs. Sales calls held by upper management are nothing more than an accountability call where they will threaten your job and make you look like a fool in front of all of your peers. Instead of offering suggestions to help the employee get back on track to hitting their numbers. Customer experience- the company has strict audit and KOI standards in retail. It is set up to stop you from being able to help the customer with escalations. Customer service is never willing to help customers with issues, they just refer the customer back in the store if that was the original point of purchase. Bouncing the customer back and forth instead of taking responsibility and creating an effortless experience is a bad model. Then, at the store we can't fix mistakes or misunderstandings due to being expected to adhere to the strict standards. It's leads to a bad customer experience and lower job satisfaction for employees not being able to help customers with arbitrary fees or prorated bills or other issues with their account that are no fault of the customer or the reps in the store.

    Show More

    Advice to Management

    Create a better work/life balance for employees in retail. If traffic is down, consider closing on Sunday at stand alone stores Don't surplus the corporate retail division. - even though authorized retail may be closing the gap with customer experience or sales metrics, they will never come close the quality of service customers will receive in corporate stores. Pay- it's a good idea to promote your RSCs... that are the best sales drivers, but pay them enough as ASM to justify the extra workload. A top performing RSC should never feel dumb for accepting a promotion with more responsibility because they aren't getting paid more than when they were an RSC. Treatment of retail employees- send upper management back to college or training and educate them on management 101. Praise in public/ reprimand in private. Offer suggestions to employees not hitting their numbers instead of just threatening our job. You will find a much better morale in stores and most likely better sales numbers too.

    Show More
    AT&T2017-03-11
  10. Helpful (2)

    "I used to say i loved my company, not anymore..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time for more than 8 years

    Pros

    Benefits are decent with fantastic pharmacy plans through CVS/Caremark. Great flexibility with regard to playing and learning new technologies. Always something to play with and keep you entertained.

    Cons

    JOB HUNTER BEWARE!!!! Due to the 2020 vision, ATT hopes to downsize 30% of its workforce (including me) and hire new workers at lower wages and worse and worse healthcare. Free time after work is practically nil and you will have to get used to conducting work off the clock and never getting paid for it. If you do decide to request that time as worked, be prepared to be written up and before you know it, you will... be looking for a new job pretty fast. ATT management is top heavy and they are downsizing more and more. Contractors are Ts way of not having to pay the union workers a living wage.

    Show More

    Advice to Management

    Pay your people the wages that they deserve. You need your sales consultants more than you need managers and those grunt workers are the reason the company is doing so well, Realize that authorized retailers and big box stores dont care about the brand at all. Contracted employees are going to be the death of At&t. Stop being so aggressive with the purchase of new companies when all that you will do is lay off... thousands of employees after the purchase and aquisitions.

    Show More
    AT&T2017-02-06
Found 12 reviews