AT&T Sales Associate Reviews | Glassdoor

AT&T Sales Associate Reviews

Updated June 3, 2018
153 reviews

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Sales Associate

3.2
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
79 Ratings

Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Lubbock, TX
    Former Employee - Sales Associate in Lubbock, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    Great pay
    Great incentives and work events
    Fun work environment (at times)
    Good benefits for full time
    Paid training
    Maternity leave

    Cons

    Unreachable sale quotas at times
    Pressure on sales
    High turnover
    Pushy management
    Bad schedules, because they go by seniority
    You never get days off you want

    Advice to Management

    Be kinder to employees. Yes it is sales but they can be way to harsh on employees.


  2. "Go with a different cell company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in New York, NY
    Current Employee - Retail Sales Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    Pay
    50% off phone bill
    $10 Directv

    Cons

    There are a lot of cons working with AT&T. They expect you to solicit to small business on and off the clock. They expect you to solicit to the police department and fire department for new lines. If you don’t you will get written up for not submitting business leads. Don’t expect sales support from your management. I went through 2 mangers in less than a 6 months period. Both will not assist you in sales and close and will sit in the office. I thought sales mangers are supposed to help you close sales but I was wrong, mangers sit in their office all day and only come out when it’s close to them leaving. Even though AT&T is a cell phone company they considers themselves a Cable and Internet company. Reps who work part time have quotas just the same a full timers. Even though part timers work half the hours less. You’re expected to pitch everything to a customer new line phone, new line tab/watch, accessories, insurance, Directv/UVerse, and streaming services. Instead of learning needs and tailoring the experience to your customer. If you don’t hit your numbers in Directv/UVerse, internet and business you have to go to a mandatory meeting for 2 hours and role play. They don’t care about new lines just entertainment. I think AT&T was a good company at some point but all the reps in my store are looking for new employment. They closed out the full time position so they only hire part time.

    Advice to Management

    Reps who hit sales goals doesn’t automatically mean they’ll make good mangers. Sales mangers are supposed to help reps team sale and close a sale if a customer is on the fence. Customers don’t know that AT&T is a cable and internet company. Have reps learn needs from their customers instead of pitching every product we offer. When having a BOGO don’t always tie TV service with it, it’ll make them go to other providers because that’s not a requirement. Get better mangers.

  3. "Changed so much over the years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in New York, NY
    Current Employee - Retail Sales Associate in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Great Incentives, the longer you work for the company the better your schedule is

    Cons

    sometimes goals are unrealistic, your schedule can be changed because of needs of the business,

    Advice to Management

    realize that not every employee is willing to lie to customers to make sure you don't get put in a cap


  4. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Normal, IL
    Former Employee - Sales Associate in Normal, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (Less than a year)

    Pros

    Great company, good atmosphere and can be potential career

    Cons

    needs to be more informative


  5. "Sales of service and accessories"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Boston, MA
    Former Employee - Retail Sales Associate in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work balance , scheduling at some places can be difficult but they were able to work with employees

    Cons

    Sat. Meetings this is not motivation. Too much emphasis on added services simplify the offerings. Less politics

    Advice to Management

    Cut back on offers, too much is too much.


  6. "Retail Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Philadelphia, PA
    Current Employee - Retail Sales Associate in Philadelphia, PA
    Recommends
    Neutral Outlook

    I have been working at AT&T part-time

    Pros

    Great pay ! Great hourly ! Room for growth

    Cons

    Full time or Part time are both very time consuming.


  7. "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    The medical benefits are awesome. The discount on service is 50% off. You get to play with the latest and greatest technology.

    Cons

    Too many comp changes. You don't have time to have a work life balance. Not paid enough for what we have to deal with. The customer tend to abuse us when we uphold the companies policy. It's hard to move up. even when you are qualified.

    Advice to Management

    We are the front line of a huge company. I have been with AT&T 7 years internally and over 10 years externally and internally. We are undervalued by the company, and often mistreated. Get rid of the you matter campaign and prove it.

  8. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Fresno, CA
    Former Employee - Sales Associate in Fresno, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    good environment and lots of down time

    Cons

    terrible pay, crazy sales goals

    Advice to Management

    HR sucks.


  9. "Great benefits and programs to succeed. Difficult to advance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Bridgewater, NJ
    Current Employee - Sales Associate in Bridgewater, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    You can make good commission money. Health benefits, tuition reimbursement and retirement packages are stellar.

    Cons

    It's sales so you're only as good as your last months numbers. It can be exhausting.

    Advice to Management

    More available time to employees. Fix the point system.


  10. "Great place for telecommunication growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Orlando, FL
    Current Employee - Retail Sales Associate in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    Excellent benefits including 401(k), vacation, disability, health, tuition reimbursement. Excellent customers and very innovative company. Even better opportunities in other cities/states

    Cons

    Horrible management. Constantly changing management so you never know which direction to follow. No much room for growth in Orlando