AT&T Sales Consultant Reviews | Glassdoor

AT&T Sales Consultant Reviews

Updated February 19, 2019
2,627 reviews

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Sales Consultant

3.3
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
1,226 Ratings

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  1. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Milpitas, CA
    Former Employee - Retail Sales Consultant in Milpitas, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    - Flexible hours
    - Offers 401K at the star
    - Good pay + Commission

    Cons

    - The company is always raising the bar of sales goal while encouraging the customers to do everything online (e.g., upgrades & get services).

    Advice to Management

    - Create surveys in regards to customer needs and wants at the retail level because retail consultants interact with customers on the daily basis and best know what the customers want!


  2. "Fine for what it is, pays well for retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Merritt Island, FL
    Current Employee - Retail Sales Consultant in Merritt Island, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T part-time (More than a year)

    Pros

    High pay for retail, union keeps benefits decent

    Cons

    Pushing directv that no one wants, communication breakdown between reps and installers creates many problems.

    Advice to Management

    Cord cutting is the future, let terrestrial tv go and focus on impressing your younger growing customer base

  3. "Good Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Charlotte, NC
    Current Employee - Retail Sales Consultant in Charlotte, NC
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Good Pay
    Benefits are great and substantial

    Cons

    lay offs occur often


  4. "Great Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Tupelo, MS
    Current Employee - Retail Sales Consultant in Tupelo, MS
    Recommends
    Positive Outlook

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The pay is really good especially want to build a career with not a lot of education.

    The company has been around for a long time and will probably be around for years to come.

    You meet a lot of awesome people.

    Cons

    It’s constantly changing and you have to stay on your toes.

    Tenured management doesn’t always know how to develop the reps to sell new service.


  5. "Corporate Megalomania"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Jacksonville, FL
    Current Employee - Retail Sales Consultant in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    For the work you do, the pay is not bad. Some of the benefits are good like half off your wireless plan and $10 Directv.

    Cons

    Coming from a retail store perspective, the company is trying to do too much. Customers recognize us as a wireless company who has ties with TV and Internet. The company wants to be an “entertainment company”. So the store HAS to sell and focus on so many categories it’s too much to keep up with. Borderline having to harass customers every time they walk in the door about who they work for, what they have for tv and internet. If you work in a store that’s in a rural location that AT&T doesn’t want to expand their infrastructure it becomes very difficult to provide wired internet to customers asking for it daily.

    Month to month your goals change, every so often they change which metrics your goals are based off of. It’s not uncommon to hear “we need to focus on insurance” and the “we need to focus on tv”, and “internet” and “small biz” and “gross adds” and now “trade-ins”. If you get unlucky your manager gets promoted and the day before your store gets bumped up a level (more quota, less pay) and now no one can maintain 100% attainment. Must be something wrong with the employees. Nothing to do with the fact the goals are higher with the same level of foot traffic. Zero change in circumstance.

    Bottom line, AT&T is a very dense rich old man that cares nothing about their employees or their customers.

    Advice to Management

    Understand that crap rolls downhill but you have the ability to stop it. Lay off with all the pressure when you know there aren’t as many opportunities. Quit seeing just the numbers and pay attention to what’s actually happening. AT&T upper retail management lacks common sense and logic when it comes to what the goals are and what’s actually achievable. There’s an obvious disconnect from reality.


  6. "Great Benefits but Stressful position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Cleveland, OH
    Former Employee - Sales Consultant in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great Benefits
    Great work family
    Great Pay

    Cons

    Micromanagement at its absolute best!
    Commission checks got harder to get.

    Advice to Management

    Quit being so hard on your employees to lie and sell TV to a blind person!


  7. "Solid job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Good entry level pay + union benefits

    Cons

    Sales job + management can have its downfalls

    Advice to Management

    Depending on work ethic

  8. "A lot of support when needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant
    Former Employee - Retail Sales Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T part-time (More than 3 years)

    Pros

    Constant training, supportive managers and fun environment to work

    Cons

    Micro managing and lots of politics. Not easy to move up


  9. "Fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant
    Former Employee - Retail Sales Consultant
    Doesn't Recommend
    Neutral Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Great people to work with. Benefits are great.

    Cons

    Constant pressure to hit unattainable numbers and even when you do the commission structure has changed so much that its hard to hit the caps to maximize commission. You have to play the business game if you want to move up. If you don't then your staying where you are at.


  10. "Great Pay and Flexible Part Time Hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Kingsville, TX
    Current Employee - Retail Sales Consultant in Kingsville, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T part-time (More than 5 years)

    Pros

    Amazing pay for a company that is so huge and for a retail role

    Cons

    Management is always changing which leads to having some managers worse than others