AT&T Sales Representative Reviews | Glassdoor

AT&T Sales Representative Reviews

Updated November 17, 2017
370 reviews

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Sales Representative

3.1
StarStarStarStarStar
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
163 Ratings

Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 994 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Nanuet, NY
    Current Employee - Sales Support Representative in Nanuet, NY
    Recommends
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    As a retail worker, I have very good benefits and solid pay with opportunities for advancement.

    Cons

    Poor work/life balance. Typical retail hours and working weekends.


  2. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Glenn Dale, MD
    Current Employee - Sales Representative in Glenn Dale, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time (Less than a year)

    Pros

    Great team. Managers are always pushing for numbers but in an appropriate manner. Decent pay. Good location personally. Positive reinforcement

    Cons

    Not any at all in my option. Even if I wanted to I couldn’t think of anything bad to say

    Advice to Management

    Not be very coachy

  3. "Good pay and benefits but unrealistic sales quotas...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Representative in Raleigh, NC
    Former Employee - Small Business Sales Representative in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good pay and benefits.(since I started the job, it's been grandfathered and no longer exist). Casual environment.

    Cons

    Sales quota's are not realistic, majority of people working their have to be shady to keep there job. Constantly concerned about getting fired. Unprofessional workplace for a fortune 10 company. You would never imagine what goes on. Management has no business being management there. They would not be managers at any other company. Union is a JOKE and should just give up. ATT run thems pretty much and it's a waste of money pay "dues". They don't do what UNIONS are supposed to do, protect there members. If only I was making this up. There is so much more...... I have never worked at a place that demeans you to get productivity from you. Managers have no issues lying to employees.

    Advice to Management

    If At@t is not careful they will end up being another Wells Fargo. Reps are slamming customers left and right with the internet suite of services. Management pretends not to notice until, someone is caught doing it. Then they "had no idea" what was going on. ATT protects there managers, even when they are in the wrong. As a company you can only blame the employee's for so long. Then you should start to look at management. Why do employees have a funky attitude? Hmm...trickle down effect. Seriously to go YEARS being at the bottom for sales. The employees....yea...that's it...management they are just doing there jobs right. WRONG! If you change management you will get sales. Get managers that know how to treat people with respect and can be trusted. Get managers who believe in you and the sales will come. Get managers that do there job, manage. Not manage EVERYONE, that does not work. As large a company as they are, they could do so much better. Even reporting a manager to HR continually for the disrespectful ways they treat the you/employees there, goes no where. Not sure if other locations are as demeaning and disrespectful as Raleigh is. I honestly hope not, someone needs to take a much closer look. I may come off as bitter(I am a little, I can admit) but EVERYTHING I have mentioned is TRUE. Nothing mentioned is made up or not true. So as to brush this off as a bitter ex employee with a bad attitude. NOPE NOT ME. I tried to get someone to take a look and eventually just gave up. Hopefully one day, someone higher up will realize the managers there need to kick rocks and get someone more qualified who knows how to manage people/sales center/office.


  4. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in York, PA
    Former Employee - Sales Representative in York, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    Good atmosphere, loved who I worked with. Free company phone

    Cons

    Late nights and weekends, don't get to sit down if customers are present

    Advice to Management

    More communication, offer more time to help out in sales


  5. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T part-time (More than 3 years)

    Pros

    Decent pay

    Ok part-time flexibility

    Paid for College

    Cons

    Ethically challenging

    Insane sales goals

    Sr. Management is out of touch

    Advice to Management

    Stop cheating employees and customers. Commissions are constantly going down and becoming more complicated.


  6. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative
    Former Employee - Sales Support Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Good employee discount
    Good work atmosphere (if you get along with your co-workers)

    Cons

    Attendance system could use some work

    Advice to Management

    Keep up the good work


  7. "Treat you like you are worthless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Spring, TX
    Former Employee - Inside Sales Representative in Spring, TX
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T (More than 10 years)

    Pros

    Benefits that’s all Pay is ok but you work your butt off for it and major stress from management .......

    Cons

    Everything they treat you like a child. Can’t call in sick or be late or you can get fired have to be a used car salesman. People that lie are not held accountable for lying to a customer to get a sale

    Advice to Management

    Pay more commission and give reps more credit

  8. "Brick and mortar is rough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Philadelphia, PA
    Current Employee - Sales Representative in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Great benefits, fun technology to work with, fun people

    Cons

    Constantly changing pay structure, unending training classes, unpredictable traffic

    Advice to Management

    Simplify pay structures and separate the roles into more specific groups.


  9. "Simple and Sweet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Baton Rouge, LA
    Current Employee - Sales Support Representative in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (More than 5 years)

    Pros

    Flexible Scheduling, On The Job Training, & Great Benefits.

    Cons

    Individual store culture not always aligned with company goals


  10. "Prvilaged To Be An Employee Of This Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Nashville, TN
    Current Employee - Sales Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 10 years)

    Pros

    If you are searching for a company with excellent pay and benefits, room and opportunity for growth, in a fast paced, and diversified environment, this is the company for you! AT&T does not stop with growing and educating its employees though, this company carries that practice into the very communities it serves. The many employee engagement groups within the organization provide outreach and support within the communities we serve.

    I am proud to work for a company that not only allows me the opportunity to volunteer all over the country, but actually encourages it!

    Cons

    For the hardworking, goal-driven employee there really are no downsides