AT&T Sales Support Representative Reviews | Glassdoor

AT&T Sales Support Representative Reviews

Updated August 4, 2018
132 reviews

Filter

Filter

Sales Support Representative

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
78 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 894 reviews)

  • "There is a proper work life balance" (in 506 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1091 reviews)

  • "No work/life balance because work schedule changes daily" (in 313 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative
    Former Employee - Sales Support Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Good employee discount
    Good work atmosphere (if you get along with your co-workers)

    Cons

    Attendance system could use some work

    Advice to Management

    Keep up the good work

    AT&T Response

    Nov 29, 2017 – Human Resources

    Thank you for your feedback! We’re always working to improve life at AT&T and your feedback is important to us. We appreciate you!


  2. "Not everything is picture perfect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in New York, NY
    Current Employee - Sales Support Representative in New York, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Medical benefit are awesome
    Ability to grow within company

    Cons

    Micro management lead to representatives not wanting to work for what makes them the money. Commission changes cause the sales to receive less for their work.

    Advice to Management

    AT&T

  3. "Sales support representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative
    Former Employee - Sales Support Representative
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T (More than a year)

    Pros

    Easy job mostly stand up front and take down names. Good pay and benefits

    Cons

    Didn’t get to help much elsewhere because lack of training. I didn’t get credit for anything I sold. Also hostile work environment. Only way you move up if you kiss ...

    Advice to Management

    Work on the concerns of employees not just money.


  4. "It's alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Support Representative in Houston, TX
    Current Employee - Sales Support Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The money is great, good benefits, and half off all the services.

    Cons

    The cons to this company you are given 8 points for a full year for attendance. Each day you miss is 1 point and if you reach the 8th you get fired. You better pray you don't get sick or your kids because those points will count agains you no matter if you are almost dying. Hours are based on seniority so if you are new get ready to close every day and no weekends. If you have great management the job won't be too bad but if your managers are terrible expect to have lazy coworkers, no management to back you up when a customer is mad, and pick up everybody's slack. With everything that is going on is not worth applying here because eventually they will close almost all the stores to open authorized retailers. A couple of years ago it was amazing to work for this company, maybe its this store that I was forced to move to that is making it miserable to work in, but I can't move anymore because surprice my job is frozen (probably getting surplused) so yeah get in here at your own risk

    Advice to Management

    Just because you are a manager doesn't give you the right to be late all the time and give you attitude when we wonder where you are, back your hard employees up and hold lazy people accountable, don't take your best people for granted because one day we will just give up aswell.


  5. "ATT technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Sales Support Representative in Ashland, KY
    Former Employee - AT&T Sales Support Representative in Ashland, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Easy work, decent pay for what you do.

    Cons

    Constantly dealing with angry people with back to back calls non stop.

    Advice to Management

    they fired all the managers before i left


  6. Helpful (1)

    "Sales Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Portland, OR
    Former Employee - Sales Support Representative in Portland, OR
    Recommends
    No opinion of CEO

    I worked at AT&T part-time (More than 5 years)

    Pros

    This is a place that will take you into many doors. Excellent training.

    Cons

    Your management can make or break your time there.

    Advice to Management

    Be fair when considering internal promotion.


  7. "No Title"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Conyers, GA
    Former Employee - Sales Support Representative in Conyers, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    Great Benefits ! I relocated from one store to another store & my co-workers all were great & fun people to work with . That’s kinda really why I stayed so long , because of the great people I was working with !

    Cons

    They were only offering part time positions & giving less hours which wasn’t enough money. Their so big on saving money because they are trying to buy out other companies that they don’t really care how much their current employees are making .

    Advice to Management

    Management at my first location was good. My second location management wasn’t all that great .

  8. Helpful (1)

    "Can be rewarding, but it requires a lot of sacrifice."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative
    Current Employee - Sales Support Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Pros: Decent pay for people without a college degree; excellent benefits; opportunities for career growth.

    Cons

    Cons: Very stressful work environment especially in the retail sector; horrible work/life balance; very difficult to advance within AT&T unless your someones "buddy."; No sick days; Management can either be very helpful or grotesquely incompetent; Hard work isn't always rewarded.

    Advice to Management

    There needs to be a drastic change on the way this company promotes from within. Too many times I've worked with people who weren't equipped to lead a group but were promoted anyway because he/she was able to get a particular "goal."


  9. "All employees are expendable."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Rolla, MO
    Current Employee - Sales Support Representative in Rolla, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    The money is ok. You get PTO that guarantees you to have off certain times. It’s a union position so raises are guaranteed.

    Cons

    No job security and no work life balance at all. Managers seem to have no idea of what they are doing and don’t care about the people at all.

    Advice to Management

    Care about your people.


  10. Helpful (1)

    "AT&T has lost its identity...from blue collar to young millenials chasing the $$$"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Louisville, KY
    Current Employee - Sales Support Representative in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    You get a chair to sit in for 30% of your time at work. Are allowed to use the bathroom at least 3x a day and use the drinking fountain if you get thirsty.

    Cons

    Very difficult to move up since 80% of managers grew through the sales ranks and unless you were friends with them it's almost impossible to move up. So many of my co-workers have quit over the past 5 years due to the complete disrespect for our position. We are basically the lowest paid workers within AT&Ts corporate structure and instead of helping us to grow they have fired and taken away our workloads to the point were many of us feel unwanted and need to quit so we can have some respect for ourselves again.

    Advice to Management

    Realize that you make 80% more than we do and most of us are treated like garbage no matter how much we try to protect your backs from CPNI errors and mismanagement of company funds.