AT&T Sales Support Representative Reviews | Glassdoor

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AT&T Sales Support Representative Reviews

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Found 131 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
45%
Recommend to a Friend
37%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
76 Ratings
Pros
Cons
More Pros and Cons
  1. Banking,ordering, organizing,phones, inventory, helping customers with general questions

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Saint Augustine, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 6 years

    Pros

    Management is awesome Great to save people money

    Cons

    Trying to meet your goals

    Advice to Management

    Need longer training

  2. Greedy company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Livermore, CA
    No opinion of CEO

    I worked at AT&T full-time for more than 9 years

    Pros

    Great discount on plans and accessories

    Cons

    Over worked , unappreciated, no work life balance

  3. Don't be too optimistic

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Support Representative 
    Doesn't Recommend

    I worked at AT&T full-time for more than 6 years

    Pros

    "Ok" benefits. Overall good staff. Community outreach programs make you feel impactful.

    Cons

    I worked for the company for 5 years so of course I have seen the good the bad and the ugly. It is very easy to get comfortable at a company like AT&T because the 3x a year raises make you stay. However, be careful. If you are in sales, your chances of making money dwindles every month. They change the quota to something unattainable if they feel you are making too much money. The benefits are not that great....AT...

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    Advice to Management

    Stop the politics and bring integrity back to the company's name.

  4. Hit or miss

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Seattle, WA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T full-time for more than 4 years

    Pros

    - Discount on phone plans - You definitely make a lot of friends and are able to network - My location had great people and management - Uniform allotment given twice a year - Union - There are opportunities to move up if you're a top seller

    Cons

    - Doesn't value employees overall - Too sales driven; lots of "shady" practices - Too much outsourcing - Disconnect between stores and customer care on the phone

    Advice to Management

    Direct management was great. Upper, upper management doesn't see the bigger picture of making the company steadily grow, rather focuses too much on pleasing shareholders right away.

  5. No everything is what it seems

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Support Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T full-time for more than 9 years

    Pros

    Good insurance benefit and hourly pay. If you do overtime your check looks decent. The company is union base Cwa. Always room to grow within the company.

    Cons

    The management team doesn’t acknowledge the frontline employees labor. Most of the “new management” never worked in a retail location therefore they wouldn’t understand the struggle to close a sale. Store managers and assistant managers need better training on basic operations and customer service. This company try to hide behind “ethic sales” in reality it isn’t true. If an employee makes a complaint against management...

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    Advice to Management

    A leader is a teacher not a dictator. A business isn’t your high school locker room but a place where you divided the personal and the business. Most importantly before hiring new managers try to see beyond the sales.

  6. AT&T has great benefits and competitive salary. AT&T has a high turnover rate.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Orlando, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T full-time for more than 6 years

    Pros

    Great benefits, competitive salary, Paid vacation

    Cons

    High turnover rate, company worries more about money than their employees

  7. Sales Support Representative

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Support Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than 6 years

    Pros

    Health Benefits, 401k, service discounts.

    Cons

    No work life balance

  8. Sales support representative

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Support Representative 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T for more than 2 years

    Pros

    Easy job mostly stand up front and take down names. Good pay and benefits

    Cons

    Didn’t get to help much elsewhere because lack of training. I didn’t get credit for anything I sold. Also hostile work environment. Only way you move up if you kiss ...

    Advice to Management

    Work on the concerns of employees not just money.

  9. It's alright

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Sales Support Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than 4 years

    Pros

    The money is great, good benefits, and half off all the services.

    Cons

    The cons to this company you are given 8 points for a full year for attendance. Each day you miss is 1 point and if you reach the 8th you get fired. You better pray you don't get sick or your kids because those points will count agains you no matter if you are almost dying. Hours are based on seniority so if you are new get ready to close every day and no weekends. If you have great management the job won't be too bad...

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    Advice to Management

    Just because you are a manager doesn't give you the right to be late all the time and give you attitude when we wonder where you are, back your hard employees up and hold lazy people accountable, don't take your best people for granted because one day we will just give up aswell.

  10. Helpful (1)

    Sales Support

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Portland, OR
    Recommends
    Disapproves of CEO

    I worked at AT&T part-time for more than 6 years

    Pros

    This is a place that will take you into many doors. Excellent training.

    Cons

    Your management can make or break your time there.

    Advice to Management

    Be fair when considering internal promotion.

Found 131 reviews