AT&T Sales Support Representative Reviews | Glassdoor

AT&T Sales Support Representative Reviews

Updated June 3, 2018
129 reviews

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Sales Support Representative

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
75 Ratings

Employee Reviews

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Pros
  • "Pay and benefits are better than I’ve ever dreamed imaginable" (in 890 reviews)

  • "There is a proper work life balance" (in 503 reviews)

Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1082 reviews)

  • "very long hours; no work-life balance" (in 312 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative
    Former Employee - Sales Support Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Good employee discount
    Good work atmosphere (if you get along with your co-workers)

    Cons

    Attendance system could use some work

    Advice to Management

    Keep up the good work

    AT&T Response

    Nov 29, 2017 – Human Resources

    Thank you for your feedback! We’re always working to improve life at AT&T and your feedback is important to us. We appreciate you!


  2. "ATT technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Sales Support Representative in Ashland, KY
    Former Employee - AT&T Sales Support Representative in Ashland, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Easy work, decent pay for what you do.

    Cons

    Constantly dealing with angry people with back to back calls non stop.

    Advice to Management

    they fired all the managers before i left

  3. Helpful (1)

    "Sales Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Portland, OR
    Former Employee - Sales Support Representative in Portland, OR
    Recommends
    No opinion of CEO

    I worked at AT&T part-time (More than 5 years)

    Pros

    This is a place that will take you into many doors. Excellent training.

    Cons

    Your management can make or break your time there.

    Advice to Management

    Be fair when considering internal promotion.


  4. "No Title"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Conyers, GA
    Former Employee - Sales Support Representative in Conyers, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    Great Benefits ! I relocated from one store to another store & my co-workers all were great & fun people to work with . That’s kinda really why I stayed so long , because of the great people I was working with !

    Cons

    They were only offering part time positions & giving less hours which wasn’t enough money. Their so big on saving money because they are trying to buy out other companies that they don’t really care how much their current employees are making .

    Advice to Management

    Management at my first location was good. My second location management wasn’t all that great .


  5. Helpful (1)

    "Can be rewarding, but it requires a lot of sacrifice."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative
    Current Employee - Sales Support Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Pros: Decent pay for people without a college degree; excellent benefits; opportunities for career growth.

    Cons

    Cons: Very stressful work environment especially in the retail sector; horrible work/life balance; very difficult to advance within AT&T unless your someones "buddy."; No sick days; Management can either be very helpful or grotesquely incompetent; Hard work isn't always rewarded.

    Advice to Management

    There needs to be a drastic change on the way this company promotes from within. Too many times I've worked with people who weren't equipped to lead a group but were promoted anyway because he/she was able to get a particular "goal."


  6. "All employees are expendable."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Rolla, MO
    Current Employee - Sales Support Representative in Rolla, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    The money is ok. You get PTO that guarantees you to have off certain times. It’s a union position so raises are guaranteed.

    Cons

    No job security and no work life balance at all. Managers seem to have no idea of what they are doing and don’t care about the people at all.

    Advice to Management

    Care about your people.


  7. Helpful (1)

    "AT&T has lost its identity...from blue collar to young millenials chasing the $$$"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Louisville, KY
    Current Employee - Sales Support Representative in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    You get a chair to sit in for 30% of your time at work. Are allowed to use the bathroom at least 3x a day and use the drinking fountain if you get thirsty.

    Cons

    Very difficult to move up since 80% of managers grew through the sales ranks and unless you were friends with them it's almost impossible to move up. So many of my co-workers have quit over the past 5 years due to the complete disrespect for our position. We are basically the lowest paid workers within AT&Ts corporate structure and instead of helping us to grow they have fired and taken away our workloads to the point were many of us feel unwanted and need to quit so we can have some respect for ourselves again.

    Advice to Management

    Realize that you make 80% more than we do and most of us are treated like garbage no matter how much we try to protect your backs from CPNI errors and mismanagement of company funds.

  8. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Nanuet, NY
    Current Employee - Sales Support Representative in Nanuet, NY
    Recommends
    No opinion of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    As a retail worker, I have very good benefits and solid pay with opportunities for advancement.

    Cons

    Poor work/life balance. Typical retail hours and working weekends.


  9. "Terrible to employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Chicago, IL
    Current Employee - Sales Support Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 8 years)

    Pros

    The employee discounts are nice.

    Cons

    Poor employee treatment. Constant highering freezes. Large shift towards part time employees. Mobility service is degrading. Unreasonable scheduling practices. Being left as a manager on duty without compensation. Constant threats of termination. Unrealistic expectations of numerous sales pitches forced upon customers. Inflexibility in scheduling employees trying to attend classes to further their education.

    Advice to Management

    Actually listen to your frontline employees and customers, they’re EAGER to tell you what you’re doing wrong!


  10. "Sales Support Representative AT&T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative
    Former Employee - Sales Support Representative
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Good Benefits, medical, 401K
    Union protections
    Good pay.
    Plentiful advancement opportunities

    Cons

    Very strict attendance policy.
    Scheduling and approval of Vacation time are based on seniority and "needs of the company,' you will often find saving up vacation for a particular date pointless.
    Work environment is heavily influenced by management (this could be good or bad)
    Training is very vague and teaches you very little about your duties.
    Your workload is directly related to how much the sales representatives incorrectly perform operational tasks.
    Management and Sales reps frequently misunderstand your duties, this is a very thankless position.

    Advice to Management

    Clearly understand the goals and needs of your SSRs. if you want them managing the customer experience, then make sure that the Sales reps aren't getting away with tons of operational errors that bog down the back office workload.