AT&T Sales Support Representative Reviews | Glassdoor

AT&T Sales Support Representative Reviews

Updated November 21, 2018
136 reviews

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Sales Support Representative

2.9
StarStarStarStarStar
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
80 Ratings

Employee Reviews

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Pros
Cons
  • "Poor work life balance if you have a family due to American working hours" (in 1134 reviews)

  • "Long hours and absolutely NO WORK LIFE BALANCE" (in 333 reviews)

More Pros and Cons

  1. "Banking,ordering, organizing,phones, inventory, helping customers with general questions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Saint Augustine, FL
    Current Employee - Sales Support Representative in Saint Augustine, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Management is awesome
    Great to save people money

    Cons

    Trying to meet your goals

    Advice to Management

    Need longer training


  2. "Hit or miss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Seattle, WA
    Former Employee - Sales Support Representative in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 3 years)

    Pros

    - Discount on phone plans
    - You definitely make a lot of friends and are able to network
    - My location had great people and management
    - Uniform allotment given twice a year
    - Union
    - There are opportunities to move up if you're a top seller

    Cons

    - Doesn't value employees overall
    - Too sales driven; lots of "shady" practices
    - Too much outsourcing
    - Disconnect between stores and customer care on the phone

    Advice to Management

    Direct management was great. Upper, upper management doesn't see the bigger picture of making the company steadily grow, rather focuses too much on pleasing shareholders right away.

  3. "No everything is what it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in New York, NY
    Former Employee - Sales Support Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 8 years)

    Pros

    Good insurance benefit and hourly pay. If you do overtime your check looks decent. The company is union base Cwa. Always room to grow within the company.

    Cons

    The management team doesn’t acknowledge the frontline employees labor. Most of the “new management” never worked in a retail location therefore they wouldn’t understand the struggle to close a sale. Store managers and assistant managers need better training on basic operations and customer service. This company try to hide behind “ethic sales” in reality it isn’t true. If an employee makes a complaint against management about COBC, that employee becomes a target of mistreatment. The company might seem good from outside but in reality unless you willing to live in AT&T turn around.

    Advice to Management

    A leader is a teacher not a dictator. A business isn’t your high school locker room but a place where you divided the personal and the business. Most importantly before hiring new managers try to see beyond the sales.


  4. "AT&T has great benefits and competitive salary. AT&T has a high turnover rate."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Orlando, FL
    Former Employee - Sales Support Representative in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than 5 years)

    Pros

    Great benefits, competitive salary, Paid vacation

    Cons

    High turnover rate, company worries more about money than their employees


  5. "Sales Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in San Antonio, TX
    Current Employee - Sales Support Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 5 years)

    Pros

    Health Benefits, 401k, service discounts.

    Cons

    No work life balance


  6. "Sales support representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative
    Former Employee - Sales Support Representative
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AT&T (More than a year)

    Pros

    Easy job mostly stand up front and take down names. Good pay and benefits

    Cons

    Didn’t get to help much elsewhere because lack of training. I didn’t get credit for anything I sold. Also hostile work environment. Only way you move up if you kiss ...

    Advice to Management

    Work on the concerns of employees not just money.


  7. "It's alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Support Representative in Houston, TX
    Current Employee - Sales Support Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    The money is great, good benefits, and half off all the services.

    Cons

    The cons to this company you are given 8 points for a full year for attendance. Each day you miss is 1 point and if you reach the 8th you get fired. You better pray you don't get sick or your kids because those points will count agains you no matter if you are almost dying. Hours are based on seniority so if you are new get ready to close every day and no weekends. If you have great management the job won't be too bad but if your managers are terrible expect to have lazy coworkers, no management to back you up when a customer is mad, and pick up everybody's slack. With everything that is going on is not worth applying here because eventually they will close almost all the stores to open authorized retailers. A couple of years ago it was amazing to work for this company, maybe its this store that I was forced to move to that is making it miserable to work in, but I can't move anymore because surprice my job is frozen (probably getting surplused) so yeah get in here at your own risk

    Advice to Management

    Just because you are a manager doesn't give you the right to be late all the time and give you attitude when we wonder where you are, back your hard employees up and hold lazy people accountable, don't take your best people for granted because one day we will just give up aswell.

  8. "ATT technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T Sales Support Representative in Ashland, KY
    Former Employee - AT&T Sales Support Representative in Ashland, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AT&T full-time (More than a year)

    Pros

    Easy work, decent pay for what you do.

    Cons

    Constantly dealing with angry people with back to back calls non stop.

    Advice to Management

    they fired all the managers before i left


  9. Helpful (1)

    "Sales Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Portland, OR
    Former Employee - Sales Support Representative in Portland, OR
    Recommends
    No opinion of CEO

    I worked at AT&T part-time (More than 5 years)

    Pros

    This is a place that will take you into many doors. Excellent training.

    Cons

    Your management can make or break your time there.

    Advice to Management

    Be fair when considering internal promotion.


  10. "No Title"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Conyers, GA
    Former Employee - Sales Support Representative in Conyers, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AT&T part-time (More than a year)

    Pros

    Great Benefits ! I relocated from one store to another store & my co-workers all were great & fun people to work with . That’s kinda really why I stayed so long , because of the great people I was working with !

    Cons

    They were only offering part time positions & giving less hours which wasn’t enough money. Their so big on saving money because they are trying to buy out other companies that they don’t really care how much their current employees are making .

    Advice to Management

    Management at my first location was good. My second location management wasn’t all that great .