AT&T Reviews in Salt Lake City, UT | Glassdoor

AT&T Salt Lake City Reviews

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Found 18 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
17%
Approve of CEO
AT&T CEO Randall L. Stephenson
Randall L. Stephenson
13 Ratings
Pros
Cons
More Pros and Cons
  1. Certain stores are where ya wanna be

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than 4 years

    Pros

    Best company to work for if in correct store with correct management

    Cons

    Too much pressure in lower performing stores from upper management that causes a hostile work environment.

    Advice to Management

    Be realistic

  2. Helpful (1)

    Position was great before AT&T took over.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Premise Technician in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than 4 years

    Pros

    Health benefits are 90/10 costs about $360/month for a family. Typically you work autonomously with little supervision. Meet interesting people everyday. Always learning about new in-home electronics (some customers always buy the latest and greatest). $1.09 raise every 6 months.

    Cons

    Working hours are completely ridiculous. Rarely off before 6pm. Typically closer to 7pm and later. Lunch breaks are rarely taken because it only adds extra time to the end of your shift so techs generally clock out and work so they can get off work earlier. Under AT&T, we are now required to work months at a time on 6 day work weeks. Also, AT&T can tell you they are transferring you out of state at anytime for...

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    Advice to Management

    Understand that most of your technicians have families who want to see their dads. Grow a pair and stick up for your technicians. We not only make your job possible, we pay your wage. Without us, you would not be here and satellite tv would be gone. 4-6 and 4-8 appointments are bs. We are 8-10 out on service calls. Maybe you should hire more techs instead of wearing everyone into the ground.

  3. It is a good Company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - AT&T Mobility RSC in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AT&T full-time for more than 2 years

    Pros

    It is a good paying company in the first year I was looking at 55K after the changes.

    Cons

    The company is looking at any way to reduce commissions and pay. I was set to be in the 60's then they changed our pay.

    Advice to Management

    Stick to the Union contract to have less issues and remember the people in your store you likely spend more time went than your family. Treat your employees like you would family.

  4. More and more micro management and less investment in tools and sales

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - AREA SALES MANAGER in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 6 years

    Pros

    Flexibility and good compensation. Stable organization with great products to sell! The company has been investing heavy in strategy and acquisitions. Great people work for organization and concept of fun work environment is definitely a hope.

    Cons

    Direction of leadership has recently been not trusting employees to do their jobs. Requiring activity standards that are unrealistic with the tools they provides. Systems outside sales use are antiquated and not efficient. No good crm to support sales efforts.

    Advice to Management

    Trust employees and cultivate fun work atmosphere

  5. installer

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technician in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AT&T

    Pros

    lots of sun, rain, wind, hail, and snow. never the same job twice, and my favorite time was OUT of the office far away from management.

    Cons

    i don't know what was worse, that AT&T acquired DirecTV and left all the HORRIBLE and ignorant managers in charge or that it went from piece rate to hourly, pov to cov and salaries were basically cut in 3.

    Advice to Management

    realize you are on the tail end of a satellite frenzy, and directv is definitely NOT worth all those billions you paid for it. you already made the transition from growth to exploiting your existing customers, but stop there. why did you have to start cannibalizing your own employees. not cool.

  6. Retail Account Executive

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at AT&T full-time for more than 9 years

    Pros

    -great benefits (health, dental, vision, 401k w/100% match) -great perks (50% off wireless bill, huge discount on DirecTV, generous PTO) -awesome coworkers

    Cons

    -lack of upward mobility -office politics (but every job has them) -company seems to operate different from market to market

    Advice to Management

    Do more to develop your employees to be promotable. One-hour lectures from CEO and VPs streamed online don't teach us the skills to advance.

  7. Good Job

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Salt Lake City, UT
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AT&T

    Pros

    Good pay, benefits, management, advancement opportunities

    Cons

    Long hours, sometimes goals can be a little far fetched.

  8. Collections agent

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections & Customer Service Representative Supervisor in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T for more than a year

    Pros

    Discounts on At&the goods and services

    Cons

    Always changing call metrics and rules.

  9. sales manager

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Management in Salt Lake City, UT
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time

    Pros

    benefits, compensation, dress code, incentives.

    Cons

    hours , work life balance, opportunities to advance in certain markets.

  10. Great benefits & company structure

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time for more than 6 years

    Pros

    Amazing benefits, paid time off, and other employee benefits like tuition reimbursement and paid training.

    Cons

    All of the drama that can occur between sales reps and managers. Sales reps are unionized and the managers are not. Sometimes it leads to conflict and clashing priorities.

    Advice to Management

    Strengthen the relationships between managers and sales reps so reps can trust that their superiors are looking out for their best interests as well as those of the company.

Found 18 reviews