AT&T Reviews in San Antonio, TX | Glassdoor

AT&T San Antonio Reviews

Updated October 23, 2017
130 reviews

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San Antonio, TX

3.5
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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
71 Ratings

130 Employee Reviews

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Pros
Cons
  • little work life balance opportunity (in 997 reviews)

  • No Work Life Balance you'll trade time for (in 285 reviews)

More Pros and Cons

  1. Helpful (1)

    "Just started and haven't had anything to complain about."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AT&T Retail Sales Consultant in San Antonio, TX
    Current Employee - AT&T Retail Sales Consultant in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T part-time (Less than a year)

    Pros

    Pay is great and there's a lot opportunities when it comes to climbing the corporate ladder. It is also a very friendly environment, everyone seems to take to everyone very well!

    Cons

    The only cons I would see for other people is that it would be too much for them, too much info to take in, too much responsibility on your part but I mean when you're getting paid more than twice the minimum wage, it is expected for you to be two times as encouraged to complete your job in a professional and efficient manner!

    Advice to Management

    Ask the rookies if they need any help, they take in a lot of info when they first start and are more than likely to be lost


  2. "account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at AT&T full-time (More than a year)

    Pros

    Great benefits and pay. There are areas of advancement within the company. It can be a great company to retire from. You can have 20 different jobs and never leave the company.

    Cons

    So many aspects of the business and no support for the portals that AT&T manages. Reduction in management has decreased any help from your managers. Building your network in sales can be hard since the sellers and management are scattered across the organization.

  3. "Data Center Manager"

    StarStarStarStarStar
    Former Employee - Data Center Manager in San Antonio, TX
    Former Employee - Data Center Manager in San Antonio, TX

    I worked at AT&T full-time (More than 3 years)

    Pros

    Excellent benefits, pay, pension, 401k, and perks

    Cons

    Job cancellation, hiring process, and downsizing.


  4. "Diverse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Antonio, TX
    Current Employee - Senior Software Engineer in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Company has good benefits. Many people have been with AT&T for over 20 years, showing that the company values its people

    Cons

    Not necessarily a comment against this company in particular, but as with all large companies it can be cumbersome and difficult to function an an agile way. Especially very diverse companies

    Advice to Management

    None


  5. Helpful (1)

    "Retail sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in San Antonio, TX
    Current Employee - Retail Sales Consultant in San Antonio, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    Overall, the commission structure is good and hours are flexible.

    Cons

    Commission structure changes too often.


  6. "Customer Information Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Directory Assistance Operator in San Antonio, TX
    Former Employee - Directory Assistance Operator in San Antonio, TX
    Recommends
    Positive Outlook

    I worked at AT&T full-time (More than 10 years)

    Pros

    Good benefits. Good salary. Union job. Paid Holidays Diverse Hours. Incentives for schooling.

    Cons

    Management. Attendance and tardy policies strict. Training p policies strict.

    Advice to Management

    Be vonsiderate to your employees. Company policies csn be followed with kindness for a better empoyer employee relationship.


  7. "Technical Sales Executive II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Sales Executive II in San Antonio, TX
    Former Employee - Tech Sales Executive II in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AT&T full-time (More than 10 years)

    Pros

    total autonomy, engineering freedom based on knowledge

    Cons

    managers lacking knowledge of industry, too much sell what we tell you not what fits or what the customer wants. passing costs of fiber builds to customers has negative impact on sales. Sales comp system was inaccurate. I was told one year I was over-paid $10000 and chain of command told me to pay this amount back or it was my job on the line. I refused to pay anything back until I could see EXACTLY what sales I was over paid on. I was on a conference call with the state unit. We discussed the matter and I stated that the amount in question was a considerable amount and I wanted to review sales where I was over-paid. I asked for records on my contracts as this was tracked by tracking number & contract. Stood my ground & issue was dropped for lack of information for charge back.

    Advice to Management

    at&t legacy processes do not fit regional sales efforts. Remove RPU as it does not reflect customer churn accurately. Revive the land-line business/broadband services & drive good broadband content.

  8. "AT&T job review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern - Hourly in San Antonio, TX
    Current Intern - Intern - Hourly in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AT&T as an intern (Less than a year)

    Pros

    Innovation and growth at AT&T is a top priority. Not only do they give you the resources to grow, everyone is so hands on and want to see you succeed.

    Cons

    I see no downsides to this company.


  9. "Great job! Pays great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Door to Door Sales Representative in San Antonio, TX
    Current Employee - Door to Door Sales Representative in San Antonio, TX

    I have been working at AT&T full-time (More than 3 years)

    Pros

    They work with your schedule and pay is great

    Cons

    Not any down sides to the job


  10. "Leverage Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Leveraged Service Representative in San Antonio, TX
    Current Employee - Leveraged Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AT&T full-time (More than 3 years)

    Pros

    benefits and co workers and the love they show the community when in need.

    Cons

    Micro managing and trying to sell to customers who are already upset and want to cancel but company cares about revenue not retention.

    Advice to Management

    Smaller Teams and more one on one for improvement on phones but no micromanaging.


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